office administration, analysis, customer service

DEBRA A. STEADMAN

603-***-**** *** Bartemus Trail Nashua, NH 03063

**************@*****.*** www.linkedin.com

A/R Management, Revenue-Sales Reporting and Analysis, Process Improvement, Customer Focus

PROFESSIONAL EXPERIENCE

A/R Office Administrator, IlluminEyes Vision Care, 262 Main Dunstable Rd. Nashua, NH 03062 Oct 2001 –Present

Report weekly sales, trend analysis, expense to budget variances

Manage A/R, billing, account reconciliations

Provide ongoing administrative support to doctors; preparing documents and ad-hoc reports

Monitors surveys and on-line feedback, manage customer service, initiate process improvement

Assist in HR administration: insurance enrollment, and health savings accounts and contributions

Coordinated implementation and training schedule for office conversion to EMR (electronic records)

Maintain vendor relationships with pharmaceutical and contact lens reps

Account Executive, Xcel Business Solutions, Milford, NH 03055 Oct 2000 -Sep 2001

Assisted Managing Partner with new business development and direct marketing efforts

Effectively developed key client relationships, maintained staff planning and utilization levels and costs

Coordinated client meetings, prepared sales proposals, arrange billing terms for contracts; (travel 15%)

Business Analyst, Renaissance Worldwide, Inc., 52 Second Ave. Waltham, MA 02451 Dec 1998 -Sep 2000

Reported standard trend analysis to support regional business sales activity to maintain target levels

Responsible for budget preparation, P & L review and analysis for Northeast Region (PeopleSoft)

Reported directly to Regional Sales Manager (travel 15%)

Revenue Analyst, Monitor Group (Deloitte Consulting), 2 Canal Park Cambridge, MA 02141 Aug 1996 -Nov 1998

Prepared analysis of client development costs/staff allocation

Consolidated world-wide revenue forecast; implemented procedures to cut close process by 35%

Collaborated with IT group to design and implement revenue forecast system and reports

Prepared forecasts and analysis for Directors, VP's; Reported to Corporate Finance Manager

Revenue Analyst, Bain & Company, Inc., 131 Dartmouth St. Boston, MA 02116 Jan 1990 – Aug 1996

Promoted to Revenue Analyst, April, 1992

Reported 50% to Corporate Finance and 50% to Staffing VP

Produced monthly revenue forecast and variance analysis, KPI’s, and staff utilization analysis

Monitored client expense levels incurred by consulting teams; maintained highly confidential client data

Supported VP's, Directors, and Sr. Management with client forecast and expense analysis

Accounts Receivable Specialist

Successfully streamlined month end A/R close processing time by 30%

Worked integrally with VP’s and Directors to invoice clients as benchmarks were completed

Prepared monthly A/R journal entries, assisted with annual audit schedules for PWC

Revenue Accountant, Learning Services Corporation, Methuen, MA 01844 Dec 1987 – Dec 1989

Assisted controller with implementation of corporate accounting policies and procedures

Managed key relationships and provided accounting and analysis support to program directors

Accountant Coordinator, Diebold, Inc., Woburn, MA 01801 Oct 1985 – July 1987

Coordinated product, service, and sales contracts; Received award for outstanding sales support

EDUCATION

B.S. Business Management, University of Lowell, Lowell, MA 01852 June 1985

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