Accounting Customer Service
Resume:
Armelia Young
**** ******* ***** ***** *. Apt *
Memphis, TN 38115
*************@***.***
PROFESSIONAL PROFILE
Possess MBA in Accounting and have the ability to assume challenging roles in an accounting environment. Aggressive and energetic self-starter; effective working both independently and as a team member. Excellent communication and problem-solving skills. Able to focus on special projects and meet or exceed deadlines.
• Sage MIP, and Black Baud Accounting
• General Ledger Maintenance/Journal Entries
• AS400, SAP, Dynamics GP 9.0/13.0 Systems
• Financial Statements Review and Analysis
• Account Receivable and Billing
• Payroll Reconciliation
• Bank and Account Reconciliation
• Governmental Reimbursement Claims
EDUCATION
BAKER COLLEGE, CENTER FOR GRADUATE STUDIES, Flint, Michigan
Master of Business Administration – Accounting, December 2004
TEXAS COLLEGE, Tyler, Texas
Bachelor of Science – Office Administration, May 1989
18 hours of Accounting Credits
CAREER HIGHLIGHTS
Allenberg Cotton Company Memphis, TN
12/12 – present
Kelly Temporary Services – 11/12- 09/13
Accounts Payable Coordinator
• Audit invoices that are presented for payment.
• Research and resolve invoicing discrepancies.
• Apply expense codes from chart of account to invoices entry into accounting system.
• Reconcile payable transactions against contracted costs in Atlas system.
• Enter domestic and international wire payments into banking systems.
NYK Shared Services (Kelly Temporary Services), Memphis, TN
07/10-01/11
Accounting Specialist
•Audited profit and loss statements for accurate commissions on international shipments.
•Processed A/P write-offs and JIT file closings.
•Settled commission payments with international agents.
Family Services of the Mid-South, Memphis, TN
09/06-09/09
Staff Accountant
• Responsible for analyzing revenues and expenses of agency.
•Ensured proper disbursement of local, state, and federal grants.
• Assisted with annual audits by providing supporting records and documentation.
•Prepared journal entries for the general ledger according to accounting classifications.
• Processed bi-weekly payroll and ensures that all payroll deductions and obligations are satisfied on Paychex System.
• Monthly reconciliation of agency bank accounts.
• Reconciled general ledger accounts on monthly basis.
• Managed daily operations in absence of CFO.
• Monitored budgets pertaining to HUD Shelter Plus, VOCA, SAMHA and HOPWA Grants.
Armelia Young
Page 2
Kelly Temporary Services Inc., Memphis, TN
10/05-08/06
Assignment-University of Memphis, Memphis, TN
Financial Associate
• Managed payable and receivable accounts.
• Reconciled bank statements against general ledger accounts.
• Created financial statements for month-end closings.
Assignment-Regions Mortgage, Memphis, TN
Accounting Assistant III
• Analyzed and verified internal consistency, completeness and mathematical accuracy
of accounting documents.
• Assembled, analyzed and audited various accounts according to accounting standards.
• Verified wire payments on insurance premiums.
Assignment-Marsh USA, Memphis, TN
Accountant
• General ledger entries of commission revenues in assigned profit centers.
• Monitored various account receivable reports to resolve cash discrepancies.
• Checked general ledger accounts to ensure proper balancing after posting.
• Built strong rapport with insurance company representatives to resolve premium and commission differences
based on knowledge, professionalism and integrity.
• Reconciled unrecorded cash against general ledger accounts.
• Reviewed policies and procedures with management to maintain awareness of preventive measures.
• Statement analysis and review of commission revenues.
• Calculated commissions to appropriate profit centers.
Sharp Electronics Corporation, Memphis, TN
8/02 – 7/05
Importation Coordinator
• Planned and scheduled domestic and foreign shipments.
• Resolved custom and freight issues with custom broker and ocean carriers.
• Ensured smooth delivery of foreign shipments by building relationships with ocean carriers’ representatives.
• Resolved inbound shipment issues.
• Created customer return orders using SAP system and processed return authorizations for customer credits.
Emerson Gearing/US Electrical Motors, Memphis, TN 4/96 – 1/02
Freight Coordinator
• Served as a liaison between customer service and logistic department for outbound shipments.
• Analyzed outbound shipments for correct routing purposes.
• Made decisions on rates for hot shipments.
• Resolved freight claims with carriers on damaged shipments.
• Arranged carriers for same-day shipments.
• Audited freight invoices for accurate ratings.
• Addressed shortages and overages on international shipments.
• Prepared export documentation for international shipments.
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