Customer Service Office
Resume:
LYUBOV DENISSOVA
**** ********* *******, **** ****, Boca Raton, FL 33431 • C: 954-***-**** • *****@****.**
PROFESSIONAL SUMMARY
Technically-adept Administrative assistant with advanced knowledge of MS Office Suite and experience creating Excel
Data bases and PowerPoint presentations for top executives. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and friendly personality.
SKILLS
Excellent communication skills Certified Microsoft Professional in SQL Server database
Database management administration
Articulate and well-spoken Advanced user of Microsoft Office software
Customer service-oriented Computer proficient
Flexible Basic QuickBooks knowledge
Accurate and detailed Bilingual in Russian and English, Fluent in Italian
Excellent planner and coordinator Proficient in Web design ( Wix, WordPress)
Works well under pressure Artistic capabilities in creating promotional support
Social media knowledge material
Pleasant demeanor Critical thinker
Appointment setting Project planning
Invoice processing Report analysis
Multi-line phone proficiency Travel administration
Conference planning
WORK HISTORY
President Assistant
Victory Vision Marketing LLC - Sunrise, Florida 01/2015 - Current
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls and e-mails while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors.
Organized all new hire, security and temporary paperwork.
Assisted with event planning, including associated travel and logistical arrangements.
Completed data entry.
Compiled company information and related material.
Assessed urgency and priorities before accepting or declining appointments and meetings with the President.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Created flyers and other promotional material using Microsoft and Adobe software.
Managed the president's schedules.
Coordinated work with the European market customers, including translation of paperwork, marketing, negotiations,
communication and promotion.
Provided the best customer service through timely and thorough revision and analysis of customers orders, requests and
complaints
Back Office Assistant
Best Western Oceanside Inn - 1180 Seabreeze Blvd, Fort Lauderdale, FL 33316 01/2014 - 12/2014
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed expense reports and requests.
Ordered and distributed office supplies while adhering to a fixed office budget.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Assisted with event planning, including associated travel and logistical arrangements.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Screened all visitors and directed them to the correct employee or office.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Obtained signatures for financial documents and internal and external invoices.
Assisted with group reservations, booking, coordinating group reservations with the proper employees.
Coordinated all the hotel data on the online booking websites.
Assisted in organization and monitoring reconstruction works at the hotel.
Translator
Car Assembly Plant JSC AZIA AVTO - Ust-Kamenogorsk, Kazakhstan 11/2009 - 08/2012
Translated daily correspondence, technical and legal documentation, agreements,
Interpreted workshops, negotiations, conferences, operators on-line trainings,
Provided personal assistance to visitors, guidance throughout the city and the plant,
Organized working schedule and leisure time for the visitors from the company's foreign partners.
Assisted in administrative duties.
Notarized and legalized translated paperwork.
EDUCATION
Bachelor of Arts: Foreign Languages
East Kazakhstan State University - Ust-Kamenogorsk. Kazakhstan 2007
Recipient of Governmental Scholarship
Received diploma with honors
Major in teaching English language
Minor in translation of foreign languages
ACCOMPLISHMENTS
Developed and implemented alert system for important events, which resulted in increased company efficiency and
productivity.
Designed and maintained a business website through Wix system.
Increased customer service level through a thorough analysis of customer complaints and requests.
Researched and regularly updated software needed for the smooth workflow.
CERTIFICATIONS
- Administering Microsoft SQL Server 2012/2014 Databases
- Querying Microsoft SQL Server 2012/2014
- Database Fundamentals
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