Senior Quality Analyst
Resume:
Ram Vallabhu
Quality Assurance Lead Leadership
*********@*****.***
Relevant Experience
•Summary: Over all 10 years’ experience in Quality Assurance with extensive experience implementing QA processes and methodologies of which 4 years of experience as QA Lead related to banking, financial services, manufacturing, and mobile domains for web based applications, provide project estimation, set project strategy, facilities status meetings with the business line, create QA test plans and manage on-shore/off-shore resources.
•Core Skills: Experience in testing CRM, web-based / e-commerce, mainframes, ACAPS and client-server applications on different environments, Hogan DDA/TDA, Hogan CIS, Oracle E-Business Suite. Skilled in performing testing including backend, front-end, regression, functional, system, interface, integration and user acceptance testing. Strong experience in developing test plans and test cases using requirements and design documents while specifying testing overview, approach, strategy, scope, roles and responsibilities.
•Soft Skills: Excellent interpersonal and customer relational skills. Proven communication, presentation skills and leadership qualities.
Skills and Expertise
•Tools: Oracle E-Business Suite, CRM, HP Quality Center, HP ALM, Test Director, Test Manager, IBM Rational Clear Quest (DTS), JIRA, JAZZ, BUGGIT, BUGZILLA, EAST Tracker, PRISMY (Toshiba Defect Tracking System), SharePoint, Lotus Notes, MS Outlook
•Technical: Windows, WinSql, Java, .Net, MS SQL, Siebel, Oracle,
•Functional: Analyzing Requirement Documents, Gap Analysis, Design Documentation, Functional Specification, Risk Assessment, Change Control Requests, User Acceptance Testing, Regression Testing, Black Box Testing, SQL Querying, Test Cases, Test Plans, Test Strategy, Bug Tracking, Defect Resolution, Reporting
•Methodologies: SDLC, STLC, Waterfall, Agile
•Industry: Banking and Financial Services, Wireless and Wire-line Telecom, Manufacturing, Health
Career Summary
NMDP 07/2015 to till date
Quality Analyst Lead
The National Marrow Donor Program (NMDP) is a nonprofit organization dedicated to creating an opportunity for all patients to receive the bone marrow or umbilical cord blood transplant they need, when they need it. NMDP Provides PBSC and Marrow transplants in the United States from volunteer unrelated donors to patients with leukemia and others. They manage all of their enterprise resource planning (ERP), customer relationship management (CRM), and supply-chain management (SCM) in Oracle EBS integrated with Legacy Apps which deals with creating orders and fulfilling the orders with core messaging in a federated application environment. These suit of applications were developed using various Microsoft and non-Microsoft advanced technologies like C#.NET, ASP.NET (2010), MS SQL Server 2008, JAVA, JSP, Oracle 12.1.3,, DB2, Oracle Financial Apps/Suit, WebSphere MQ Series, Web services and etc.
Environment: EBS Oracle 12 R, SQL Developer, Oracle 12.13, Jazz (IBM Tool), Windows XP/2000/NT, Agile, XML Message Testing, Java – Web based,
•Coordinated with Business Analyst's and developers regarding issues with requirements, functional/user acceptance testing.
•Worked with Business Systems Analyst and Developers to create Integration and Regression test plans, test scripts and execution for the EBS Purchase Orders, Contracts, iProcurement, iExpenses AR,AP,GL, Inventory, Cash Management and Order Management modules.
•Managed the Testing Life Cycle for the Oracle EBS suite and Legacy Apps including defect management and test results reporting.
•Used Jazz Tool (IBM Tool) for requirements management, planning, scheduling, and running tests cases and defect reporting
•Reviewed the business,functional and technical requirements for the new and existing product features
•Identified the gaps between the Business requirements and provided the necessary feed back
•Tested user stories in 3 week sprint based on agile scrum methodology and involving in daily scrum meetings in Agile comprising Sprint planning meeting and Retrospection meetings.
•Participated in daily scrum meetings and provided daily and weekly summary reports of testing progress and problems found/fixed.
•Worked closely with the neighboring teams to coordinate module integration and end to end testing.
•Took the overall ownership of the QA environment(s) for Oracle EBS suite to plan and coordinate environment updates and Data Loads for each Release Cycle (Agile Process).
•Lead a fast paced project – Bio Therapy project individually
•Involved in User Acceptance testing by collaborating with Business Users to provide the necessary test data and ensure acceptable range for test results and performance gets communicated to the appropriate testing teams.
•Managed and Tracked the defect management process throughout the project
•Analyzed business and technical requirements, developed test plans, test cases and test scripts and responsible for executing the test cases using TFS and Test manager.
•Worked with developers in resolving issues in test environment and defects while application under test in Agile environment
•Involved in Database Compatibility testing to make sure that the application is compatible when database is upgraded.
Select Comfort 12/2014 to 06/2015
Senior Quality Analyst
Worked on Select Comfort’s Oracle E-Business Suite 11i, which featured the latest Web based applications for order management, manufacturing, and finance. Tested the company’s complete Order Entry life cycle from Order arrival, Order Entry, Order fulfillment and Order Receiving.
Outcome: Accelerated average QA testing turn-around time by 25% and more, delivering the project on time without increasing staff.
Environment: ALM, Oracle E-Business Suite 11i, SQL Server, Order Entry and Triumph, Agile
•Attended the Business and Functional Requirement Document review meetings conducted by BA team to better understand the application functionality to create the Test Scenarios
•All the Test Cases were created and executed in Test Plan and Test Lab modules using ALM
•Involved in formal and informal Peer Review meetings to discuss the Project Test Plan documentation.
•Extensively involved in weekly/daily Defect Review and Test Execution Status Meetings
to discuss/explain the defects with development team.
•Reviewed the complete testing against the defined entry criteria.
•Extensively performed smoke testing, functional and regression testing.
•Executed test cases under integration and facilitated with my test cases for user acceptance testing team.
•Worked with developers in resolving issues in test environment and defects while application under test in partial Agile environment.
•Reported defects to the development team and tracked defects using ALM.
•Wrote SQL queries for Database testing (End to End Testing) and was also involved in performing Back-End Testing by writing SQL queries to extract the data from SQL database.
•Involved in database compatibility testing to make sure that the application is compatible when database is upgraded.
•Mapped requirements to test cases in Quality Center to generate the Requirement Traceability Matrix (RTM).
•Performed end-to-end testing on the release version of the software application and manually executed test cases for batch applications.
•Performed regression testing to verify that bug fixes did not break some other parts of the system.
•Facilitated daily status and defect reports to QA Manager, Project Manager, and Business line and development team.
US Bank 03/2011 to 11/2014
Quality Analyst Lead
U.S. Bank Internet Channel was an E-Commerce Banking Program. U. S. Bank embarked on a major corporate initiative to refresh/build out the internet channel. The goal was to make the internet channel a primary hub for U.S. Bank customers to manage their financial needs, and act as a key channel for new and existing customers to establish and deepen relationships. The program consists of three major platforms: US Bank Platform, Apply Platform (Sales), ACAPS, Money Movement and Online Banking Platform (Services).
Outcome: Focused on the business requirements at the system level and before integration took place helped in defect prevention at early stage which eventually lead to reduced testing costs.
Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.
Presented the timely status to the stakeholders and management and instill confidence about the work being done.
Business recognized my contributions and was awarded Gold shield by the US Bank CEO.
Environment: IBM Rational Clear Quest (DTS), HP Quality Center, MS SharePoint, Winsql, IBM Lotus Notes, Snagit (Windows screen capture Utility), ACAPS (Automatic Credit Application Processing System), DBAT (Backend decision based system) and Hogan (Mainframe), ALM.
•Ensured that quality processes are carried out through all phases of the software development lifecycle by initiating the test planning activities for test case design and lead the team to hold review meetings, ensure the review comments are incorporated.
•Lead project to create a single, stream-lined experience for requesting deposit and consumer credit products over the web and phone channels in order to maximize application completion rates, provide efficient application taking capabilities, and provide/capitalize on cross selling opportunities that ultimately result in more booked accounts.
•Understood business requirements and business operating processes/procedures in order to guide development of effective deliverables that fully test impacted business and operational groups.
•Prepared detailed test plan, test scripts and test cases by understanding the business logic and facilitated walk thru with test team and business line.
•Prepared the production validation documents for the team to follow after the deployment to production.
•Met with the IT Project Manager on a daily basis and provided project updates and critical issues.
•Provide input on potential risk to the project to the IT Project Manager and suggested how to overcome the issue.
•Created Accounts from A application using DDA, and validated these accounts at the backend using Hogan Mainframe sessions.
•Executed end-to-end test cases to validate that application data is being passed to the backend and that accounts are booked properly. This testing will include validation of fields in ACAPS and Hogan as well as validate applicant’s eligibility to apply for the product.
•Established resource planning, scope assessment, testing framework, communication plan, reporting metrics and defect reports.
•Managed and lead multiple QA teams across different platforms including Backend Mainframe System, Middle Tier Systems and Front End Java and .Net Based Systems.
•Directed development team to create a suite of test data that fully exercise the data validation and actual functionality.
•Expertise managing offshore QA team and assigning test responsibilities.
•Provided status reports to the QA manager, IT Project Manager and stakeholders.
•Mentored and coached QA test team to ensure tasks are completed on time.
•Conducted walkthroughs for the evaluation of the test plan with the QA Manager, Business line and development team.
•Using HP Quality Center, reviewed defects and set priority and reviewed with the test team and developers.
•Coordinate effort and work with business and IT team members in all phases of User Acceptance testing (UAT) to create deliverables.
•Generated detailed metrics (Test Case Productivity, Test Execution Summary, Defect Metrics, and Test Execution Productivity) for senior management.
•Interacted actively with the automation team to research and prioritize other areas of the product for automation. Responsible for creating test case templates to facilitate mapping of manual test cases to automation test scripts.
•Managed multiple projects simultaneously with specific instructions with high efficiency in very tight time schedules.
•Bridge any gaps and differences between the testing team and the management and form a clean two way interface channel.
•Expertise with SQL queries for backend testing, comparing the data and validated database.
•Prioritized test cases to meet the project milestones and ensuring business requirements and expectations are met which optimized the testing effort.
Wells Fargo Bank 09/2009 to 03/2011
Senior Quality Analyst
Worked for merger projects of Contact Center users of both Wells West and Wachovia East. Worked on multiple projects including e-Workforce Management (WBR Contact Centers workforce management tool), GL Integration (Address verification of the user), BL server bulk upload tool, PICCT to CHAMP Migration (Release 1) and SIEBEL to CHAMP Integration (Release 2). Project migrated PICCT users in legacy Wells – East to CHAMP (Client History Activity Management Program - It was an Oracle PeopleSoft CRM solution used for call tracking, escalation, workflow, sales, and referral management by Business Services Group – Operations Support (BSG OS) and Core Operations (CO) groups and Contact Centers(CC) in Wells Fargo – West.
Outcome: Tested the application keeping the end user in mind helped to deliver a quality product which were recognized by stake holders
Created reusable test cases for Regression test bed which increased the productivity.
Mentored the new team members and trained them to come up to speed
Environment: PeopleSoft CRM (9.0) Sales, IT Helpdesk and Support, HRCS (8.9/9.0), People Tools 8.48, Linux, Oracle 10g, HP Quality Center 9.2, MS-Office 2003,Jira, Java
•Prepared the master test plan (MTP) and initiative test plan (ITP) for this merger project.
•Defined entrance and exit criteria for the testing approach.
•Identified the test objectives, test scenarios based on the project related docs.
•Defined the test case development strategy and test repositories for development of test cases.
•Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution using Quality Center
•Used Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
•Conducted review meetings on business, functional and technical documents for the business users.
•Developed the strategy for the traceability of business requirements to test cases in Quality Center.
•Identified the in-scope, out-of-scope, assumptions, constraints, dependencies and joint testing efforts across the multiple groups for the project.
•Extensive participation in Defect Review Meetings and ensured testing process is properly implemented and bugs are retested after the new build is received into integration.
•Worked closely with the business analysts, developers, and database architect in identifying the outstanding issues in user requirements and specifications.
•Expertise in generating the daily defect detailed report using Quality center for the other project stake holders, QA manager and Project Manager.
•Updated JIRA for execution cycles to generate weekly status and requirements mapping and performed regression testing for different builds and documented issues in JIRA for Defect Review Meetings
•Coordinate User Acceptance Testing (UAT) activities and helped them in creating test data
•Responsible for complete QA Sign-Off’s on the project applications.
T-Mobile 06/2007 to 08/2009
Senior Quality Analyst
Worked for T-Mobile on QA Team that developed, tested, and maintained T-Mobile Billing System. It was an eBilling module involved in functionality, regression and performance testing. The project was Enterprise Integration Test to plan, develop, and perform functionality testing. The integration was at high level to reduce the redundancy of information.
Outcome: Communicated and coordinated effectively the issues and work with offshore teams for project task allocation.
Monitored the test progress by constantly assessing the off shore work assignments to each of the resources and re-balance or re-allocate them as required.
Environment: Quality Center, Oracle, Samson, Java 2.0, VB Script, Windows NT, J payment.
•Analyzed user requirements and specifications and develop test plans and test scenarios.
•Conducted Review of Business Requirement Documents and the Functional Specifications.
•Developed test scripts covering the Business Requirements and documented in Quality center
•Conducted review of test cases with Business and the Development team to identify the missing test scenarios
•Executed the test scripts in Test lab and documented the defects
•Involved in daily meetings with the technical managers and development test leads regarding the schedule, resource management and activities tracking.
•Co-ordinated with the off shore team for the project updates, work assignments and daily activities for testing on daily basis conference call.
•Worked closely with the Business Analysts, Developers, and Database Architect in identifying the outstanding Issues in User Requirements and Specifications.
•Generated weekly Status Reports to the team manager & participated in weekly status meeting with Team members, Team managers, Business analysts & Technical team
•Designed and tested online CCP/ECP payment process through JPayment.
•Tracked/monitored resolution of Test defects and results for management, categorized issues and created/distributed defect reports (metrics)
•Participated in Defect Triage meetings with Development team and testing team and prioritize them accordingly.
Hawaiian Telecom 02/2006 to 05/2007
Quality Analyst
Worked on Bearing point in-house project for Hawaiian Telecom Billing Application to deliver complex billing solutions for new service offerings.
Outcome: Developed Traceability Matrix to ensure that all the requirements have been tested and effectively managed time to meet the QA deadlines.
Environment: People Soft, Kenan Billing System, Quality Center, and Oracle
•Designed and developed test plan, test procedures and test cases using Quality Center based on the use cases, requirements and functional specifications.
•Designed and developed scenarios for simultaneous testing for users having different privileges to perform various tasks.
•Performed functional, regression and user interface testing in Peoplesoft Billing Application.
•Identified the problems, prioritized them and communicated the bugs to the developers using bug tracking tool Quality Center 9.0.
•Used Kenan Billing system for installing residential and business billing accounts.
•Involved in installation of new orders, change orders, move orders, disconnect and reconnection of orders.
•Used Peoplesoft a CRM application for retrieving address and account numbers of the customers.
•Provided daily status to Performance Manager daily by sending excel spread sheet of all work and issues found each day.
Cingular 10/2004 to 01/2006
Quality Analyst
Cingular Wireless is one of the leading Telecom service provider company. The project was to modify the existing billing system and ensure that the Customer Payment Module functions as per the Requirement of processing payment and sending confirmation to customers.
Outcome: Involved in production support and worked on solving the issues with developers and providers and created documentation which was easy to knowledge transfer and the documentation helped the technical support group
Environment: Test Director 8.2, Jack Track, SQL, Oracle, Windows, CSM, QTP
•Executed test cases according to Cingular proven implementation strategy and methodology.
•Involved in testing and conversion engagements of billing, point of sale, inventory, and fraud.
•Involved in Production validation testing (PVT).
•Used Test Director as a management tool for systematic control over the testing process.
•Defect tracking is done through Jack Track to add, review, repair and analyze defects.
•Involved in manual testing of the test scripts and maintained the test log.
•Executed upgrades for TDMA Blue mobile to GSM Orange mobile and performed ESN changes for Blue converted subscribers.
•Added additional features to those particular BANs and tested the functionality accordingly in the CSM Application.
•Designed and developed automation test scenarios and test scripts using Quick Test Pro to perform Regression and Functional testing.
Education
Osmania University, Bachelor of Science, Mathematics
Professional Development
Post-Graduation Diploma in Computer Applications
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