Sales Representative Customer Service

MANUEL LOPEZ

Healthcare Management

Medicare Sales/Marketing/Client Services

Goal oriented, dedicated professional with an extensive number of years providing exemplary customer service, account management and public relations experience. Bilingual with translation skills in English and Spanish. Strong team player and independent marketing professional. Ability to troubleshoot, problem-solve effectively. Excellent persuasion skills, easily interfacing with clients, medical professionals and other vendors. Skilled in creating new venues and strategic procedures to establish and maintain clients, increase revenues and enhance profit performance. Excel in the following:

Networking

Negotiations

Excel, Word PowerPoint

Database Development

Project Management

Account Management

High Impact Presentations

Lead Generation/Cold Calling

Closing Techniques

Professional Experience

Alpha Care, Brooklyn, NY

Medicare Sales Representative (August 2015 – December 2015)

Successfully marketed a fairly new company, brand and smaller plan with high rate of conversion.

Generated leads in RV located near retail stores/street festivals within Brooklyn, Queens, Manhattan and the Bronx.

Introduced Medicare Plan at senior centers and inside waiting rooms in many physician offices.

Provided accurate and insightful information to prospects regarding all aspects of plan and benefits.

Persuaded prospects to sign up onsite and join Alpha Care Plan. Exceeded quotas as a team and individually.

Assisted filling out applications for Low Income Subsidy (LIS) medication discounts and Part B to save on premiums.

FIDELIS CARE NEW YORK, REGO PARK, NY 2012 – 2015

Medicare Sales Representative (2014 – 2015)

Promoted and executed marketing/sales endeavors to establish and retain memberships for Medicare Advantage.

Interfaced with doctors, pharmacists, dentists, senior centers and hospitals, establishing lasting relationships. Facilitate home visits/neutral sites in 5 boroughs, Long Island and Westchester. Maintained communications with supervisors

Independently promoted sites with Wyckoff Hospital, Popular Bank and Rite Aid managers. Set up at fairs and community boards. Delivered presentations in both English and Spanish, adding 15-17 new members monthly.

Contacted clients to assure delivery of ID's and pharmacy OTC’s (Over the Counter.)

Liaison with medical equipment suppliers and network with Medicaid/Retention Reps within Fidelis.

Exceeded monthly membership goals. Tailored plan to enrollee’s individual insurance needs.

Retention Representative (2012 – 2014)

Generated 1000 calls monthly, with 500 accounts noted and 45 applications completed monthly.

Consistently within the top 3 out of 10 representatives each month for calls made.

Reached and maintained in the top tier for applications and referrals within the Jamaica, Queens area.

Attained 75% recertification rate over the standard monthly goals achieved.

TIME WARNER CABLE COMPANY, COLLEGE POINT. NY 1999 – 2012

Field Collection Specialist (2006 – 2012)

Earned company promotion managing inside/outside collections, auditing accounts and report writing.

Managed over 300 work orders weekly, handling up to $2K in daily accounting, remittance and recovered equipment.

Successfully recovered $1.5M in outstanding payments and exceeded quarterly quotas by 15% - 63%.

Established positive customer relations and negotiations, retaining 7,700 potential cancelled subscribers.

Paging Representative/Collections (2004 – 2006)

Facilitated translation services, saving 50 accounts weekly. Nominated by peers for Excellence in Service Award.

Technical Support Representative (1999 – 2003)

Tracked billing, payment and installation, resulting in the salvaging of $1M+ in potential customer appointment cancellations. Achieved quarterly bonus by exceeding call quota for 6 out of 8 months.

Education & Professional Development

Bachelor of Science in Accounting, St. Johns University, Jamaica, NY

Life, Accident & Health (April 2014 – Current) Certified Application Counselor Certified Broker for NYS of Health

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