Information Technology Manager
Resume:
Dixie
Gillman
IT Manager
Software
Trainer
*** ******** ****** ***********, ** 30281
************@*****.***
SUMMARY
Offering more than 25 years' experience in the information technology field and management - Recognized as SME - Proven success on projects
EXPERIENCE
May 2014 – August 2016
Anteo/Rollins, Inc.
Atlanta, GA
Implementation Specialist
SME for BOSS/ServSuite product
Train and support nationally
Implement software solutions to service centers nationally
Develop/delivered training
Setup accounts for web based training
Identify data conversion issues
Escalate identified issues to development teams
Facilitate processes to improve best practices for job performance
Onboarding responsibilities for new hires
February 2006 – May 2014
Department of Homeland Security/FEMA
Washington, DC
Manager
Managed mobile disaster communication operations
Supervised up to 35 operators with their units
Coordinated with states on logistical placement of units during federal disasters
Enforced quality controls with operators based on federal guidelines
Organized and evaluated feedback sessions with operators
Supervised scheduling
Trained operators on units for technical support
Trained operators on mechanics of units
Developed/delivered training materials to new hires
Mentored/performed on-boarding
October 2002 – February 2006
Southern West Virginia Community Technical College
Williamson, WV
Information Technology Specialist
Hardware and software support Developed/delivered training material for staff
Trained community on basic computer skills
Adjunct professor for A+ Certification class
Page 2
EDUCATION
2015- 2017
Florida Institute of Technology
Melbourne, FL
BA in Computer Information Systems
Minor in Human Resources
Graduation in 2017
GPA 3.3 overall
1985 -1999
Southern West Virginia Community Technical College
Williamson, WV
AS in Computer Information Systems
Graduation in 1999
SKILLS
Accounting/Balancing
Advanced analytical skills
Business Analysis
Business process improvements
Change management processes
Client support (including 3rd party)
Customer Relations
Databases (CRM)
Defining project requirements
Developer (Training materials and assessments)
Evaluations
Facilitating
Hardware/Software support
Implementations
Instructor led training/classroom and individual
Knowledge Skills Assessments (KSA's)
Microsoft Office Professional
Multiple programming languages
Overseeing contractors/consultants
Proven delivery of on-time project goals
Remedy
Scheduling / Logistics management
Service Pro
Serv-Suite
Software as a Service skills (SaaS)
Software Development lifecycle (SDLC)
Software project management
System Analysis
Team leadership
Vantive
Web based training
Work flow analysis and design
Contact this candidate