Administrative Assistant Microsoft Office

Shelly Jayne Metcalf

Corona, CA - Cell 951-***-**** - **************@*****.***

Experience: Zumiez, VAS (Value Added Services) Corona, CA 6/10-present

• Leading in verification procedure to ensure accuracy, productivity and time management.

• Implementing new procedures through creativity for better results in processes

• Managing a team of 12-14 employees in efficient production and training 15-20 employees on a seasonal basis

• Recognized three times as Employee of the Month

• Utilizing Excel to create a data sheet for higher productivity and units per hour standards

• Leading my team to create a positive, enjoyable and diversified work environment Massage Therapist/Self employed, Murrieta, CA 3/01-present

• Building and expanding my professional massage business, which accumulated to over 150 recurring clients

• Managing a full schedule to accommodate client availability

• Promoting business marketing through various advertising and word of mouth marketing

• Actively striving to expand knowledge on industry standards and effective client needs

• Creating relationships with clients through business and personal networking

• Maintaining proper and accurate confidential records, client information, i.e. credit cards, health history and family matters

Galassos Bakery, Account Executive, Mira Loma, CA 2/00-2/01

• Worked in the field to grow accounts by selling bakery products, building long lasting relationships and visiting 30-40 clients per week

• Created updated price lists and inventory reports with Excel for new/existing customers

• Changed unsatisfied customers into long lasting and committed clients

• Worked and vigorously grew the Anaheim Arrowhead Pond account through continuous negotiations. Increasing revenue through that account by 10% Nordstrom, Regional Trainer, Assistant Buyer, Retail Sales 10/85-2/00

• Implemented a new system for the Shoe Division, Men’s, Women’s and Children to increase gross margins of 11% for vendor returns

• Trained 17 stores along the West Coast and Corporate trainer for the Men’s Shoe Division via email, conference calls and correspondence on current procedures

• Reduced inventory of $90,000 at the request of the merchandise manager with a 5 day window, accomplishing this in two

• Received a Corporate All-Star reward for accomplishments in vendor/customer relations

• Improved vendor relationships for returns in the distribution center via telephone and email while upholding honesty, integrity and professionalism

• Fulfilled management requests of purchasing for men’s shoes in the absence of the buyer, inventory balancing based on current store levels as well as sales necessities Education: North Orange County Community College District; Administrative Assistant Program, Microsoft Overview 6/12-4/13

Southern California School of Massage; Massage Therapist Certification including numerous modalities. 3/01-9/02 John F. Kennedy High School Diploma 1978-1982

Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) 65+wpm

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