Manager Sales

TERESA E. PIEDRA

***** **** ******* *****

303-***-**** Aurora, Colorado 80013 ************@***.***

SUMMARY

Creative, self-motivated and results-oriented Office Manager/Coordinator Specialist with diversified experience in the homebuilding and interior design industries. Quick learner with background in customer relations, merchandising, construction and land development. Demonstrated administrative support skills and proficiency with budgets, contracts, payroll, collections, reports, invoicing, purchase orders, scheduling and serve as a liaison with insurance companies. Proven ability to handle multiple projects concurrently. Optimistic and enthusiastic team player, focused on details and organization. Adept at resolving resource conflicts, using effective planning and assertiveness.

PROFESSIONAL EXPERIENCE

IRONWOOD EARTHCARE, Aurora, Colorado 2015- Present

Office Manager

Manage the office with responsibilities including estimates, collections, scheduling, distribution of calls and/or leads to managers and sales staff. Support the President and Vice President, Plant Health Care Manager and field crews which includes the usage of Arborgold.

• Oversee the daily operations of the office. Make sure all data, accounts, payments, bids, work orders,

contracts, invoices, schedules and production are up to date and/or processed.

• Coordinate with production teams and required compliance entities such as right of way offices, traffic

control companies and “Dig Safely” in order to ensure smooth field operations.

• Keep the production board current. Always know the stage of the job it is in; complete/incomplete/

reschedule/ready to invoice.

• Scheduling the estimates and the trim work.

• Check schedule to assure routes are clear and efficient, and providing maps or directions to crews.

• Resolve customer complaints/issues on a timely manner.

• Keep up with all Federal, State and City licensing and regulations along with Certificate of Liability

Insurance.

• Responsible for following up with the crew leaders about previous work and any detail that may need

to be address any outstanding issues.

• Review all new proposals with the president before submitting to commercial clients.

REROOF AMERICA, Arvada, Colorado 2009-2015

Office Manager/Insurance Specialist/Program Coordinator

Manage the branch office with responsibilities including payroll, estimates, collections, distribution of sales calls and/or program leads to a staff of 20. Support the Vice President of Business, Program Manager, Branch Manager and the representatives of First Choice Repair Program and Crawford Connection which includes the usage of Xactimate, Xactanalysis, Symbility and Chronicle.

Oversee the daily operations of the branch. Make sure all data, maintenance accounts, deposits, contracts, supplements, notes on files, schedules and production are up to date.

Order permits and schedule jobs accordingly. Make sure all jobs pass inspection.

Keep the production board current. Always know the stage of the job it is in.

Responsible for making sure the weekly package is in order and has approval before the packet arrives to corporate (contracts, supplements, statements, invoices, reimbursements, etc.).

TERESA E. PIEDRA Page two

Resolve customer complaints/issues on a timely manner.

Assist sales representatives with collecting payments and any additional documents when necessary.

Responsible for all payroll relations including, but not limited to: Roofers payroll, subcontractor agreements, Sales payroll, sales subcontractor agreements, staff payroll. Look for accuracy in payroll, contract job number, material, pricing and all required documents.

Review all new contracts with the manager before sending to corporate checking for pricing and profitability and all proper information required by corporate office.

SPOTLESS CLEANIING, Lakewood, Colorado 2008

Business Manager

Assertively took full ownership of the company for a several months while the CEO was out of the country. Managed and scheduled 15 (fifteen) cleaning crews for approximately 22 (twenty-two) job sites. Produced new contracts and allocated new business. Supported the Owner & CEO as the Business and Field Manager on site.

Operated a 19 (nineteen) year established cleaning company for several months (May – October) and managed the company.

Coordinated a schedule on a daily, weekly and monthly basis for several homebuilders and sub-contractors through meetings, Hyphen/Supply Pro and/or phone calls.

Create new bids and contracts, worked on invoicing, input data in QuickBooks and continued to do cleans while managing the day-to-day business

Observe the work of the sub-contractors by walking the job sites, models and most of the cleanings to make sure we continued to deliver to builder’s expectations.

METROPOLITAN HOMES, Englewood, Colorado 2007-2008

Field Options & Standard Coordinator

Managed and conducted all the installations of 138 commercial units in two new home developments. Supported the Director of Construction, Director of Interior Design and the Builders. Also supported the Sales Team and the vendors to produce a quality start to finish product.

Reduced expenses of thousands in cost by walking the units making sure the correct product was installed from electrical stage to the last homebuyer walk.

Formulated a new system for the company for all options going in the new homes/units that continues to be utilized throughout the company.

Reviewed, revised and disbursed the updated contracts, change orders and selections to the builders, vendors and to the individual homebuyer for verification and confirmation of selected options.

Executed a versatile schedule and successfully accomplished to maintain on schedule for move-ins.

PULTE HOMES, Englewood, Colorado 2001-2007

Merchandising Specialist (2006-2007)

Oversaw all aspects of interior design and home merchandising for four state region, with a total of 27 communities. Directed new model home installs, including furniture, accessories and tear-downs nationwide. Supported large, geographically dispersed team including National Vice President of Merchandising, Director of Merchandising, Manager of Color and Design, Procurement, interior design consultants and vendors.

Worked closely with operation teams and superintendents to produce a quality finish product.

Reduced expenses by maintaining inventory of used and unused merchandise in models and storage.

TERESA E. PIEDRA Page Three

Enhanced on-time model install and teardown record by implementing a detailed schedule for delivering the model home back to construction in a timely matter and deliver the home to its buyer 100% complete.

Increased accuracy and decreased miscommunication by generating a new home start up worksheet which was subsequently utilized in ten other states by sales teams and merchandising teams to indicate new product, specifications and colors for each model home.

Reduced additional estimated cost of $3,000 to $50,000 per model by conducting and maintaining a concise inventory.

Achieved installation of over 70 models on schedule, by actively managing the area schedule for installs and teardowns by enhancing relationships with procurement team and vendors and by keeping an ongoing communication, accentuating the delivery of the product.

Managed and composed approximately 20 teardowns in a timely manner to deliver the model home back to the construction team for re-inspection before model was turned over and met new owner’s expectations.

Land Development Coordinator (2005-2006)

Worked with Land Development Manager on financial reports and contracts including approximately $73 million budgets. Managed 15 land projects, produced work orders, purchased orders, lien wavers, tracked bonds and invoicing with an emphasis on accuracy.

Coordinated activities with vendors and sub-contractors to turn vertical development to a horizontal development in a timely matter.

Recovered $1 million in lost assets by researching with the city and identifying outstanding bonds. Prevented future losses by creating and maintaining a tracking system.

Improved department organization by creating a filing system focused on confidentiality. Prepared for annual internal and external audits.

Improved productivity and boarding process for new hires by conducting training and creating manual to document procedures.

Construction Coordinator (2001-2005)

Supported Director of Construction, Project Manager, Area Manager and Superintendents. Led multiple contracts, budgets, invoices and purchase orders.

Developed a strong rapport with vendors and sub-contractors on a daily basis to stay on schedule and reduce additional cost.

Saved over $100,000 in over-billed invoices and purchase orders by developing a purchase order tracking system containing high levels of detail, avoiding duplicate payments.

Increased quality and decreased cycle-time by analyzing contracts in a timely matter to avoid unnecessary changes to the contracts.

EDUCATION

Completed classes towards AS, Business, Cerritos Community College, Cerritos, California

PROFESSIONAL DEVELOPMENT

Certified in Medical Billing and Coding, Glendale Career College, Glendale, California

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