Customer Service Sales
Resume:
Joseph Aloia
Delray Beach, FL 33484
SKILLS/INTERESTS
Very strong communication and customer care skills
Strong telemarketing abilities with attention to detail
Problem solving with an even temper and patience
Possess successful negotiation skills, achieved results by closing and retaining deals.
WORK EXPERIENCE
Direct STM Boca Raton, FL January 2016-May 2016
Customer Service Manager
Managed department encompassing: customer relations, quality assurance, fulfillment, retention and collections.
Supervised and coordinate department staff to handle incoming workload.
Created procedures to ensure member contact: emphasizing on digitally challenged.
Insurance Academy/HII, Boca Raton, FL July 2013-November. 2015
Customer Service Manager
Charged with creating customer service department, supporting over 40 telemarketing agents, selling nationwide.
Set up protocols and procedures to ensure members received accurate credentials in a timely manner.
Heavy incoming and outgoing phone volume making use of Microsoft Office and customized database sales software.
Life Alert Emergency Response Systems, New York, NY/Fort Lauderdale, FL Care Consultant June 2009-June 2013
Spoke directly with potential clients and discussed their particular medical situations in order to create a customized response system to meet their individual needs.
One call close.
L&M Optical Disc L.L.C. Brooklyn, NY 2006-2009
Department Head, Replication Sales
Overall management of DVD and CD programming and authoring department,
Executed cold calls and pursued solicited leads of prospected clients (rights holders).
Concept to Creation; organized video, audio and graphic assets to create and produce finished titles (sub masters}.
Sales of replication, mass production of titles, specified and provide packaging options for retail distribution.
Digital Authoring Solutions L.L.C., New York, NY 2000 –2005
Managing Director, Founder
Conceived, created and executed business plan.
Established sales programs and negotiated contracts with perspective clientele.
Project management; produced over 3,000 CD and DVD titles.
Oversight of entire company with special emphasis on marketing and sales.
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