Customer Service Manager

Professional Summary

I am seeking a position that will help me to further develop and utilize my skills and experience so that I may become an asset to the company in which I am employed. I am a well-rounded and versatile individual. I am able to work very well with others as well as independently. I am a fast learner with strong organizational, communication and clerical skills. I am self-motivated, dedicated and able to solve problems in a professional manner.

Skills

*MS Word, Excel, Power Point, Outlook, Publisher

*45-50wpm

*Multi- lines Phones

Work History

Customer Service/ Guest service manager 11/2011 to Current

McDonalds- Silver Spring, MD

*I am responsible to train new crew members

*I am responsible for keeping track of information from in and out of the store

*Responsible for signing into computers to be used and logging out when not in use or at the end of the day.

*I take incoming calls, make copies of needed documents and receive faxes.

*Answered multi-phone line.

*I help with inventory.

Hostess April to current

Fridays

Silver Spring, MD

*Making reservations

*Greeting customers

* Help with customer’s requests and needs

Education

Public Charter School 2005-2009

References

Princess Charles 240-***-****

Beauty Mohammed 240-***-****

Sophia Kelly 301-***-****

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