Community Outreach Specialist

GALE COOKE

***** ********* ***** • Upper Marlboro, MD 20774

PHONE: 301-***-**** • *********@*****.***

Accomplished Government official offering professional experience in Outreach

Accomplished, proficient and results-driven professional providing resourceful knowledge in implementing action plans with a positive approach and desire for a successful career. Confident in ability to propose own ideas when appropriate, committed to improving the quality of life and maintaining the dignity of older adults and those who care about them – through leadership and support, community partnerships, comprehensive services, accurate information and powerful advocacy. Actively encourages a collaborative work environment that embraces ethics and builds cohesive solutions that lead by example. Proven management skills to proactively complete projects and special assignments on time and demonstrates a strong and positive leadership style while continuously supporting and inspiring excellence in others, all while promoting team solidarity.

Aging Resources

Budget and Contracts

Community Outreach

Disability Resources

Event Planning/Coordination

Extensive Written Skills

Extraordinary Oral Skills

Leadership Management

Innovative Problem-Solving

Managing Resources

Nursing Home Transition

Project Management

Organizing Resources

Strategic Planning

Therapeutic Recreation

District of Columbia Office on Aging (DCOA)

COMMUNITY OUTREACH SPECIALIST

Washington, DC (July 2012 – Present)

GS –12 Salary: $77,000 40 hours per week

May Contact Supervisor: Yes Sakena McWright: 202-***-****

Serve as the primary Community Outreach Specialist, conducting outreach to 21 long-term care nursing home facilities explaining the transition process to assist with home and community base services. Target seniors 60 and older and 18-59 with disabilities about the resources and procedures for securing an independent life in the community; proven advocate (liaison) in collaboration with designed agencies, staff and stakeholders to assess the needs of individuals.

Responsible for participating in interagency programs to provide informational sessions for individuals living in long-term care facilities, their families, and guardians, on a monthly and quarterly basis.

Selected Accomplishments:

Complete detailed assignments working as lead Community Outreach Specialist to represent D.C. Office on Aging (DCOA)/Aging and Disability Resource Center (ADRC) and the Department of Health Care Finance in discussions with other DC government agencies, the community at large, and other interest groups;

Ensure that people who are living in an institutional setting are connected to the correct process, agency, while providing educational materials; brief staff on reports and strategically plan and implement solutions to creatively ensure that the process is place before transitioning;

Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently while effectively responds to e-mails, calls orally and in writing to schedule, and address inquiries.

Stoddard Baptist Nursing Home

ASSISTANT DIRECTOR THERAPEUTIC RECREATION

Washington, DC (August 1991 – July 2012)

Salary: $45,000 40 hours per week

May Contact Supervisor: Yes Mr. Robert Hood: 202-***-****

Supported over 164 residents in the nursing home with physical and mental disabilities on a three unit housing complex, while demonstrated strong interpersonal and leadership qualities through my collaboration with diverse groups both internal/external to the organization. Supervised a staff of aides and a driver for daily medical activities to continue the quality of life by prioritizing the workload to meet deadlines; delegated the responsibilities of assignments; and executed time schedules for manpower availability. Provided clarity and detailed information of instructions for the customers, and reviewed policies and procedures to develop strong personal relationships with internal and external customers.

Selected Accomplishments:

Engaged in providing the director with the yearly budget by assessing the expenditures, breakdown of monthly equipment, vendor material/supplies, and entertainment cost;

Coordinated and communicated information to all parties that are involved in the event to meet deadlines according to policies and procedures; and

Demonstrated strong interpersonal and leadership qualities through collaboration with diverse groups both internal and external to the organization; also checked the operation functions of each department by overseeing staffing in each department and addressing all staffing, family, and resident's inquiries.

Education, Certifications, job-related trainings and Office Technical Skills

Bachelor of Science Therapeutic Recreation Completed

(December 1986) Virginia Commonwealth University

High School Diploma Completed

(May 1979) Montgomery Blair High School

Certifications

Health Professional Licensing Administration

National Association of Activity Professionals

job-related trainings

The Roles We Play 8 hours 5.0 CEU’s Completed

Final and Real Life Implementation Seminar 8 hours 7.0 CEU’s Completed

Office Technical Skills

Proficiency: C-STARS, PeopleSoft, Adobe Acrobat, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access and MS Publisher; Internet Explorer and Google Drive, Microsoft Office Suite

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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