Administrative Assistant Customer Service

Denise M. Watson ** Brittle Lane

Hicksville, NY *1801

516-***-**** (Home)

917-***-**** (cell)

******@***.***

Objective: To obtain an administrative position with a growing and stable organization where I may utilize my many skills and obtain new ones to contribute to the overall success of the organization and obtain stability of my career choice

Professional Experience:

United Healthcare Tampa, Florida 2015

Customer Service Representative, taking inbound phone calls from NY Metro area providers who utilized United Healthcare for their members and resolving issues that arose in relation to member benefits and coverages.

Hicksville School District Administration Offices Hicksville, NY 2013-2014

In preparation for my temporary relocation to Florida, I was employed by the Hicksville School District as an Administrative Secretary from November 2013 to November 2014, reporting to the Curriculum Department, Chairperson of English and Foreign Languages. Prepare reports, handling proprietary student information, contacting speakers throughout the country to give lectures at staff meetings.

North Shore - Long Island Jewish Health System Plainview, New York 2011- 2013

Administrative Assistant, Nursing Administration, North Shore Hospital, Plainview

Provide Administrative support to the Nursing supervisors

Provide coverage to the Vice President of Patient Care Services in the absence of Executive Assistant

Organize and coordinate meetings/agendas for executive staff

Develop and maintain databases, Press Gainey updates and patient management system

Handle time sensitive and confidential information in a timely manner

North Shore – Long Island Jewish Health System Manhasset, NY 2009- 2010

Medical Secretary, Office of Chairman, Department of Obstetrics and Gynecology

Provide administrative support to team managers and physicians

Coordinate/arrange speakers, facilities, for Grand Rounds Meetings with 150+ attendees

Coordinate Physician licensing, credentialing for Department

Organize conferences; schedule management

Ability to prioritize and organize workflow to ensure effectiveness and efficiency

North Shore - Long Island Jewish Health System Plainview, New York 2005-2008

Administrative Secretary, Nursing Administration, North Shore Hospital, Plainview

Organize and coordinate meetings/agendas for executive staff

Track, verify and update all license/certification information provided by New York State

High exposure position requires professional demeanor, high level communications & time management skills

Joseph E. Seagram & Sons LTD. New York, New York 1996- 2004

Administrative Coordinator, Corporate Security Department

Promoted from Administrative Assistant within the first three months of employment

Primary support to the Vice President, Corporate Security Department

Heavy daily contact with the Office of the Chairman

Maintained calendar, arranged complex world wide travel of principals

Multi task, handle heavy phones appointments

Part of a team of professionals assisting and managing all corporate schedules

Traveled to and assisted hangar & airport staff at White Plains Airport to arrange for travel & security of the family that owned Seagram’s and their personal jets.

Denise M. Watson Page two

Seagram Spirits & Wine Group New York, New York

Executive Assistant, Global Marketing

Provide Administrative Support to Director by preparing correspondence, arrange

meetings and travel for support group of 10 direct reports

Responsible to give direction and oversee the functions of each direct reports secretarial staff

Compile information provided to me from the direct reports and relay pertinent subjects back to Director while he was traveling or unavailable to communicate directly with his staff

Nassau County Police Department Mineola, New York 1985-1995

Administrative Assistant, Office of Commissioner of Police

Promoted from Police Academy staff within one year of employment

Administratively supported Police Commissioner and Deputy Commissioner

Communicate effectively with all staff members and public, media

Prepare reports, correspondence and media requests

Ability to handle and possess skills to provide quick turnaround of unanticipated requests

Education & Training:

Hicksville High School, Hicksville, NY - Academic Regents Diploma

Long Island University at CW Post Campus, Greenvale, NY aln

Computer Skills: MSWord, Excel, WordPerfect, Outlook, PowerPoint

“The Indispensable Assistant” completed this 4 week course at Marriot Marquis, NYC

As part of the Seagram Learning Institute 1996 I was selected to participate in this group.

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