Manager Client Services

TEENA DAVIDSON

**** ********** *****, ********, ** 31605 C: 678-***-**** **************@*****.***

Professional Summary

Motivated client services manager and successful entrepreneur with over 25 years of progressive experience in leading

highly qualified client support teams in healthcare, administration, software support, and home/interior design. Extensive

experience in bolstering business development and relevance in the marketplace as well as meeting the needs of clients

to achieve balance. Consistently achieve optimal utilization of developing, delivering, and managing operations through

process improvement planning, program coordination, and cultivation of strong business relationships. Established track

record of creating and implementing programs and long-term business strategies aimed at company growth.

Skill Highlights

Strong Client Relations Skills Contract Negotiation and Management

Client Acquisition and Retention Team Leadership

Growing Recurring Revenue Program Implementation

Mergers and Acquisitions Training and Development

Strategic Planning Operational Management

Budget Administration Start-up Development

Core Accomplishments

Single-handedly designed, coordinated, and launched an appealing new website, www.pebblehilldesigns.com, to

drive customer awareness and visibility in targeted markets.

Seamlessly acquired and acclimated over 15 software companies within just 4 years.

Initiated Customer Care Maintenance Plan which resulted in a revenue increase to $48M annually within 4 years

and a savings of $10M in maintenance support fees.

Methodically reduced DSO from 76 days to 15 days within first year of acquisition by implementing new payment

protocols to reduce delinquencies.

Increased employee productivity by 32% following a knowledge sharing and mentoring session at an interactive

Kaizen event.

Professional Experience

VP Sales & Marketing 06/2008 to Current

Pebblehill Designs & Manufacturing Moultrie, GA

Successfully built start-up home design company from ground up by directing daily operations including

developing website, increasing sales, and catapulting relevance in new and existing markets.

Spearheaded the creation of a comprehensive product catalog to favorably position the brand and products in a

compelling manner to appeal to a wide range of clientele.

Alleviated economic downturn by efficiently managing profitability by generating new business through industry

events, internet marketing, and positive client interfacing.

Conceptualized and launched innovative marketing campaigns after assessing current industry trends to

maximize new customer acquisition.

Created and executed a financial plan covering all operations to achieve baseline profit, working directly with

fellow management team to make goal.

Director of Customer Care 04/1999 to 06/2008

Practiceworks, Inc./Carestream Inc. (spin off from Infocure) Atlanta, GA

Oversaw client services department, managed all financial and billing inquiries, and received 99% compliance on

Sarbanes Oxley audits.

Developed and launched customer care department by partnering with key customers and suppliers to understand

quality and support issues to enhance service offerings.

Effectively led all customers during acquisition, encompassing oral surgeons, orthodontists, and dentists.

Championed the creation of a dynamic customer care maintenance sales team, resulting in an increase of

recurring revenue from $4M to $48M per year.

Reduced DSO by 80% and prevented additional impending loss with reconciliation and collection of delinquent

accounts through strategic channels.

Developed and implemented precise office processes and procedures for new practice and directed all office

Software Support Manager

Infocure (acquired DR Software)

Oversaw client integration and retention team as well as provided ongoing software support.

Software Support Manager and Trainer

DR Software

Provided medical software training and support to physicians and staff across the U.S.

Office Manager

Dr. Elyse Glaser

operations, including patient relations, administrative oversight, billing, and team training.

Education

BBA: Business Management/Information Systems

Georgia College

Associate of Science: Business

Abraham Baldwin College (Jr College)

Work Study Program: Golddusters Dance Team - Public Relations Department.

08/1997 to 02/1999

Atlanta, GA

04/1989 to 08/1997

Marietta, GA

04/1985 to 03/1989

Marietta, GA

1983

Milledgeville, GA

1981

Tifton, GA

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