Sales Customer Service

Roland Muccini

**** *. *** ****** ******** New York 11204

347-***-**** **********@*****.***

Accomplished professional with expertise in building strategic client relationships through effective sales and marketing initiatives. A strong leader, active in the community and able to motivate others into action for maximum productivity. Excellent communication skills with the ability to develop instant rapport which ultimately leads to faster closings with higher revenues.

Core Professional Strengths:

Financial Needs Assessment Industry knowledge Prospecting Customer Service Compliance Communication

Building Key Strategic Relationships Client Focused Sales Strategies Research Sophisticated Client Base

Professional Employment:

Bank of America Merchants New York NY

2015-Present

Business Sales Consultant Merchant Services

Work with Retail Banking Leadership and Business Banking Group on ways to help develop talent which ultimately lead to more bank referrals and closed business. Coached several bank employees on Merchant Services and the sales process. Responsible for obtaining high sales goals on a monthly and annual basis for both Merchant Services as well as the goals for the retail and business banking partners I support.

Responsible for working directly with merchants on ways to help improve payment processing; did this through research, education, Business Needs Assessment and negotiation

Lead several Area Presidents and District Managers to overachieving their sales goals

Leader among my peers

Manage book of business and provide excellent customer service to all clients in addition to advice on business needs

Keep abreast of industry changes by self-educating FirsData/Citi Bank New York, NY

2014-2015

Business Consultant

Work with six Citi Bank branches, coach branch managers, personal bankers and tellers about First Data’s cutting-edge technology and most updated applications and POS systems.

Learned about Citi Bank services and package options.

Canvass door-to-door soliciting merchant services for new and existing businesses.

Provide customer experience and resolution through expert analysis for card member accounts.

Research, investigate and resolve customer disputes and inquiries.

Create and implement a daily strategy workflow.

Negotiate contracts from start to finish done on Salesforce/Snap with the customer. Cloudera New York, NY

2013-2014

Consultant/Sales Development

Managed end-to-end sales cycles using Salesforce.

Aggressively sought out new sales opportunities and followed-up leads.

Communicated the value proposition of Cloudera products and services.

Identified and engaged key enterprise customers within APAC/EMEA.

Navigated the life cycle of a deal, built trusted advisor relationships within customers to drive success.

Provided use cases and supporting sales throughout sales cycle.

Developed and executed account strategies by collaborating with the Cloudera team in order to deliver strong, relevant business solutions to customers. Mirror NYC/Kay Media New York, NY

2009-2013

Printing Sales Representative

Visited different companies daily in order to establish new contacts and to solicit and create business opportunities.

Interviewed purchasing personnel and quoted prices.

Contacted prospects and followed leads submitted by management.

Prepared sales promotional letters to be sent to prospective clients.

Submitted formal bids on large orders of printed matter.

Responsible for designing sales presentations and promotional campaigns. Refined Sight New York, NY

2007-2009

District Sales Manager

Negotiated with clients on pricing to increase sales.

Built customer relations and addressed customers’ needs in a timely fashion.

Effectively met sales goals and quotas within appropriate timeframes. Automation Graphics New York, NY

2003-2007

Sales manager

Showed prospects demos of office supplies on automated print site.

Handled daily and monthly reports of items being sold online and inventory in warehouse.

Carried office supplies, audio and visual technology and furniture.

Increased sales by handling phone orders and assisted customers in choosing items.

Created accounts for small and large businesses, created custom discount codes for promotional items.

Distributed marketing material to clients, informing them of new products. Education

1983 – 1987 FDR High School Brooklyn, NY

High School Diploma

Relevant Skills

Salesforce, InDesign, Photoshop, Illustrator, Quark, PowerPoint, Word.

Skilled in negotiating, sales, communication and customer service.

Ability to gain customer confidence and building customer relations.

In-depth knowledge of printing equipment and printing sales.

Work well under pressure, able to effectively meet goals, deadlines and quotas.

Team player who can help to generate new opportunities in order to increase revenue. REFERENCES AVAILABLE UPON REQUEST

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