Manager Customer Service
Resume:
ERIK C. JOHNSON
**** ****** *** *******, ** ***24 708-***-**** *************@*****.***
SKILLS PROFILE
-Forklift Certified
-Customer Service experience and management
-Knowledge of operating heavy machinery
-Proficient in Microsoft Office
-Excellent Time Management Skills
-Leadership skills
-Knowledge of Office administration
-Capability of managing large groups of people
-Money management
EMPLOYMENT HISTORY
Peco Pallets, Forklift Operator
Chicago, IL
-Loading and unloading pallets off of trucks
-Transporting/ Stacking pallets throughout the warehouse
Pepsi Co, Forklift Operator
Jan. 2016 – July2016
Sept. 2014 Nov. 2015
Chicago, IL
-Loading and unloading Pepsi products off of trucks
-Training/Managing new employees
-Transporting/ Stacking products throughout the warehouse by forklift machinery
American Freight, Warehouse Manager
Apr. 2013 Jul. 2014
Merrillville, IN
-Managing warehouse staff
-Scheduling
-Loading and unloading freight
-Office management
-Constant heavy lifting and moving
-Handling transfers, pick-ups and deliveries
Lee’s Inn Hotel, Assistant Manager/Front Desk Clerk
Jun. 2011 May 2013
Merrillville, IN
-Managing Hotel Staff
-Handling hotel reservations for rooms, party booking, meetings etc.
-Greeting and checking guest in/out
-Dealing with customer satisfaction, making sure every guest had a great experience
-Scheduling
MB Customs, Body Shop Technician
Feb.2008 Apr. 2011
Riverdale, IL
-Detailing, waxing, washing and buffering cars
-Prepping cars for paint
-Front desk management
-Cash handling
-Applying decals and vinyl stickers to custom cars
EDUCATION
-Thornwood High School – Graduated 2003
-South Suburban College – 2011-2013
-Colorado Technical University – 2014-current
ACTIVITIES
-Parent volunteer at Lew Wallace Elementary
Recess/Lunch Aide
Chaperone for field trips
-Volunteer for Harvey Colts Youth football team
Assistant Coach
REFERENCES
-Dominique Brown – American Freight
-Mike Banks – CEO of MB Customs
-Jamilia Marcus – Manager at Pepsi Co
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