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Customer Service Representative

Location:
Lafayette, Indiana, 47904, United States
Posted:
October 28, 2016

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Tara Stovall

**** ********** **. *** * Lafayette, Indiana 47904 765-***-**** acw9zz@r.postjobfree.com

I would like the opportunity to share my knowledge and experience in the customer service and/or administrative fields to assist your company in exceeding expectations in this line of business.

Education

Lindsey Wilson College, Columbia, Kentucky

Graduated in 2004 with a 3.58 GPA. Received awards in Business Math, Business Communication, English Literature. Also a tutor in Business Math and College Algebra through the college

August 2015-April 2016

Customer Service Representative Alorica Lafayette, Indiana

I was responsible for overcoming the obstacles clients were facing with billing and programming. Utilized computer skills and problem solving skills and the ability to gain rapport with the client to maintain their happiness with the contracting company at the same time I resolved their problems. Received an award for Customer Satisfaction

September 2014- July 2015

Shift Supervisor Domino's Pizza Scottsville, Kentucky

My responsibilities in this position required being able to do everything in the store... all at one time. Supervising the inside employees to ensure the went above and beyond the expectations of our customers in a courteous and timely manner. Maintained the whereabouts of each and every driver at all times. I supervised the accuracy and quality of every order before it was allowed into a customers possession. I was able to contact local area churches, schools, and other community groups to help increase sales through large group order. I was responsible for ensuring the accuracy of inventory and reflecting the sales increase in the truck orders.

February 2013-July 2014

Customer Service Representative Sitel Corporation Glasgow, Kentucky

This position required excellent communication skills and the ability to build rapport with clientele in a short amount of time. I was responsible for actively listening to discover the problems or issues each client was having with their computers and instructing them in how to resolve those issues in ways that were easy to understand. Less than three months after starting I was given the honor of being chosen as one of the top 100 employees, out of over 300, to participate in a new pilot program. This required, not only knowing the original service requirements but also to learn a whole new level of service and support as quickly as possible. I was required to maintain client confidentiality and the ability to gain their trust and permission to gain remote access to their personal computers to find and resolve the more difficult technical problems that could not be resolved just with simple instructions. It was both a proud and scary personal moment as the only employee to be chosen with the least time and experience at this company,

Note of Personal Achievement

A great deal of my experience and knowledge comes from life in general, as does for so many people. One of the proudest times of my life is when I was going to college, this is where I learned and mastered the ability of multi-tasking and remaining calm and in control when chaos surrounds you. Now, if you don’t mind I will just take one more moment of your time to explain why. When I went to college I was a single mother of 3 small children, all under 5 years old (2 of which had ADHD) and I also had 2 jobs. So to sum that time of my life up short and sweet: I attended college full-time, held 2 jobs, raised 3 children under 5, went through a divorce and still managed to graduate with honors and a 3.58 GPA. If that’s not multi-tasking and maintaining control under pressure, I'm not sure what is. Those abilities were not paid for, they were proudly earned and I still maintain them today even when my children are grown.



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