CHRISTY MOLINA

acw9yi@r.postjobfree.com

Cell: 773-***-****

OBJECTIVE: Seeking to apply my skills to a position within an organization that is open to development and advancement.

EMPLOYERS: Leading Edge Recovery Solutions; Chicago, IL Sept 2009-Present Collections Manager (07/2012-present)

● Supervising a team of collectors in carrying out daily tasks

● Maintaining accurate records of accounts worked daily

● Handling escalated calls and properly logging complaints Internal Help Desk Specialist (08/2011-07/2012)

● Assisting collectors

Collector (09/2009-08/2011)

● Handling inbound and outbound calls from debtors

● Assisting debtors with payment options that work best for their financial situations

● Assuring all pertinent and confidential information is accurate and current Cosi; Chicago, IL Nov 2006-Nov 2008

Assistant Manager

● Managing daily operations of restaurant

● Overseeing inventory of food and supplies

● Assuring all employees are in compliance with company and sanitation regulations

● Ensuring each guest is satisfied with their dining experience Boston Market; Skokie, IL 07/2004-11/2006

Assistant Manager

● Managing daily operations of restaurant

● Overseeing inventory of food and supplies

● Assuring all employees are in compliance with company and sanitation regulations

● Ensuring each guest is satisfied with their dining experience SKILLS: 8+years of Managerial Experience

Bilingual; Fluent in English and Spanish

Basic knowledge of Microsoft Office Software

Exceptional customer service and communication skills EDUCATION: Roosevelt High School

References Available Upon Request