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IT Support Analyst

Dallas, Texas, United States
October 27, 2016

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Keyuna Carroll, MBA


Finance Business Analyst & Liaison

Highly versatile, technology savvy, financially astute business analyst with proven track record of mastering new roles of financial and operational efficiency for global businesses in highly regulated industries.

Leverages extensive knowledge of finance, accounting, compliance, testing, capital markets and systems to direct the seamless execution of business critical initiatives and IT Projects with time-sensitive deadlines.

Adept at identifying challenges in efficiency, enhancing productivity and driving bottom-line growth.


SEC Compliance

SOX Compliance

GAAP Standards

Bank Regulations


Technical Accounting

Portfolio Management

Quality Assurance

User Acceptance Testing

Project Management

Data Gathering

Data Analysis

Data Integrity




Excel - Pivot Tables


Wall Street Office







Key Touch Massage 11/11 to Present

Accounting Manager and Licensed Massage Therapist (part-time)

• Record payments, refunds, track financial trends, prepare and file taxes for business

• Credentialed by Council for Affordable Quality Healthcare and HIPPA Compliance

• UHG (Optum Health), Cigna Wellness Rewards, Aetna Natural Products & Services provider

• Knowledge of medical terminology, ICD-9-CM and CPT-4 codes

Test Development Analyst for Top 4 U.S. Bank

NTT Data America’s - Dallas, TX 06/16 to 10/16

Specialist, Project & Program Management Sr. Consultant

• Deadline driven project initiated by The Comptroller of the Currency for the following regulations: Dodd Frank, FDCPA, GLBA, UDAAP, FCRA and FACTA, Global Privacy, BSA/AML/OFAC, ECOA (Reg B), TILA (Reg Z), FTC Credit Rules and E-Sign

• Successfully created test and modified existing tests based upon regulatory changes, new products, audit issues, Key Risk Indicators (KRI) and control assessments with Compliance Officers and Compliance Testing Teams.

• Produced high-quality end to end design of the Compliance testing and associated scripts, in collaboration with the Compliance Officers and Compliance Testing Manager using SharePoint.

• Partnered with Compliance Testing Manager and Compliance Officer(s) to interact with Line of Business partners to facilitate test design and data integrity

• Assisted in the design of reports communicating testing results to Compliance Officer(s)

• Participated in various ad-hoc projects, beta and pulse check testing

XBRL Financial Reporting Analyst 01/16 to 5/16, 11/13 to 4/14, 11/12 to 8/13

Mitchell Martin Consulting (Contract at RR Donnelley) - Lewisville, TX

•Met deadline 100% of the time to customers, 99% accuracy

•Liaison between business units and IT team to ensure XBRL files are within SEC requirements, customer guidelines, to resolve issues and process requests

•Audit of Mutual Funds XBRL, with familiarity Shareholder Reports, understand U.S. GAAP and understanding of financial reporting, 10-K and 10-Q and technical accounting.

•Multitask as it pertains to file formats, internet applications in order to review reports and rendering of XBRL files for quality assurance, completeness, acceptance testing and compliance

•Data gathering with updates and trend information impacting areas of responsibility for new enhancements to software developers

•Produced high-quality and high-volume of work with limited direct supervision and virtual team/telecommute team

•Ensured XBRL files contain required Risk Return disclosure information, and any other mutual fund related to XBRL

•Maintained thorough knowledge of taxonomies, government legislation and SEC rules and regulations

Trade Operations Analyst for Fortune 50 Investment Firm 4/14 to 9/15

Markit – Dallas, TX

Successfully managed inventory of multiple portfolios of Syndicated Loans Senior Bank Debt trades

Resolved loan documentation issues, accounting irregularities and discrepancies with daily reconciliation in excel using V-Lookups and Pivot Tables

Month / quarter end duties Revenue Accrual / Revenue Reconciliation

Reconciled daily balance statement from client, Clear Par (Markit Clear) and Wall Street Office

Identified and reported areas of financial risk and exposure of income according to SLA

Wrote Trade Procedures for new client and assist with training new employees

Completed SQL training class 2015 increasing research and analysis skills for Enterprise Risk Department

Auditor for Top 4 U.S. Bank (Foreclosure Government Contractor)

Adecco - Plano, TX 01/12 to 04/12

Successfully reconciled General Accounts Payable and Accounts Receivable Ledgers to ensure maximum recovery and Identified and report areas of financial risk and exposure

Audit and validate default/liquidation process for all Conventional and REM loans transactions to ensure compliance with federal/state and investor regulations.

Global Wealth Investment Management Analyst

Bank of America Merrill Lynch – Dallas, TX 05/08 to 01/11

Responsible for mathematical calculations/balancing to general ledger for derivatives transactions and projects within predefined service standards, and audit/compliance regulations

Provides standard reporting and analytical support in a GWIM Operations for product areas: funds transfer, collateral management/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing and statement of accounts payable and receivables for billing processing

Financial Representative

TIAA-CREF – Lewisville, TX 08/07 to 02/08

Responsible for reconciling retirement plan contributions, processing enrollment requests and inquiries for more than 15,000 institutional clients

Initiate contact with both internal and external clients with emphasis on communication the issues and potential resolution to resolve problems

Financial and Technical Operations Analyst

The Options Clearing Corporation - Irving, TX 11/03 to 01/07

Completed daily audit and balance securities transmissions and track market maker activity to general ledger account payable and receivables from same day and prior days’ activity

Conduct research/investigative work for different parent exchanges (CBOE, ISE, PHLX, NYSE ARCA, AMEX) pertaining to market regulation, compliance, SEC rule filings, and data integrity

Analyze clearing member (i.e. - Goldman Sachs, Morgan Stanley) data and activity corresponding to their reports, collateral, risk assessment, XML trade data, and pricing.

Resolved analytical problems for investment operations data center management and software developers through verbal and written correspondence

Wrote procedures for testing and conversion toward real time options trade processing and market maker accounting for Securities Exchange Commission compliance

Monitor and process both inbound and outbound data transmissions of trades/ transfers and then balance related trade data before end of day deadline


M.B.A. Master of Business Administration - University of Phoenix

B.A. in Business, Concentration Banking, Finance Management and Accounting - Northwood University

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