Resume

Sign in

Customer Service Manager

Location:
Kansas City, Missouri, United States
Posted:
October 27, 2016

Contact this candidate

Monique L. Hopkins

**** ******** *** 816-***-**** acw9wp@r.postjobfree.com

Objective

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful

achievements.

Education

High school may 1991 del LA SEL educational center

Major: High School Diploma

Related coursework: General Education

Skills & Abilities

Management

Six years of retail management experience

Managed 12 employees

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Managed employee schedules

Provided accurate care of merchandise and shelving products according to company policies

Evaluation of employee’s work performance

Communication

Excellent customer service skills with ability to deal with every kind of customer personality

Handled customer complaints timely

Educated customers on all product offerings and coupons

Leadership

Collaborated with other team members on special projects and events.

Offered motivation and Supervision to employees

Experience

assistant manager family dollar 2008-2014

Completed daily registering and store open/close functions

Recorded information into registers manually and in computerized systems

Coordination of training store personnel thoroughly

Assisted manager in placing purchase orders and managing inventory

Ensured standard of store presentation was being followed by staff

Cash Control/Loss Prevention

REFERENCES AVAILABLE UPON REQUEST

Page 2



Contact this candidate