BEYONDKA FIELDS

***** ******* *** # * *********, CA 90250 C: 310/ 857-0126/ acw9wo@r.postjobfree.com

PROFESSIONAL PROFILE

I am an experienced and professional Customer Service/Administrative Assistant who

leads by example and establishes a professional work environment based on respect. Maintain excellent written and oral communication skills, problem resolution abilities, and high level of confidentiality.

CUSTOMER SERVICE/ADMINISTRATIVE / 8 YEARS' EXPERIENCE IN DEPARTMENT STORES AND HOTEL SETTINGS

Polished, professional customer service/administrative offering:

8 years of experience providing customer support in busy hotel and department store environments.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

HIGHLIGHTS

Strong communication skills

Strong creative vision

Team player

Adaptable

Natural leader

Thrives under pressure

Focused

Pop cultured knowledge

KEY ACCOMPLISHMENTS

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Helped company attain the highest customer service ratings (as determined by positive feedback from customers).

Officially commended for initiative, multi-tasking, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Cashiered with two cash registers at once in tandem to maximize customer flow.

Awarded employee of the month from district management and co-workers for commitment to going above and beyond for customers.

WORK EXPERIENCE

Customer Service/Administrative 08/2008 to Current

Kohls (National retail brand with a fast-growing online operation)

Upheld up and coming learning of store approaches in regards to payments, returns also exchanges. Excelled in exceeding daily credit card application goals, and guaranteed positive customer experiences and resolved all customer complaints.

Assistant Company Manager/Customer Service

KR Entertainment

Manage scheduling, hiring, training, and supervised employees. 07/1996 to 06/2008

Helped all company’s policies and procedures. Las Vegas, NV

Entrusted with business credit for company needs.

Tracking of vacation, efficient, organized and can work under pressure.

Deliver outstanding service, exceed expectations and build long-term loyalty.

Work in teams and in a self-directed environment.

Performer/Assistant Manager 06/1988 to 05/1990

Riviera Hotel and Casino Las Vegas, NV

Used my talent to the best of my ability.

Went beyond to handle issues.

Trained dancers for the show.

Capable of deciding successful priorities.

Applying decisions to receive instant and long-term objectives and meet set deadlines.

Responsible for maintaining all phone, the Internet and written correspondence for each client.

EDUCATION

Bachelor of Science: Communications 2014

University of Phoenix Phoenix AZ, USA

Coursework in Business, Marketing and Communications.

TECHNICAL SKILLS

Skill Name Skill Level Last Used/Experience

Customer Service Advanced Currently Used/ 8 years

Complaint Handling Advanced Currently Used/ 8 years

MS Word Advanced Currently Used/10 years

Mac OS X Advanced Currently Used/15years

REFERENCES

UPON REQUEST

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