* ******** ******

SEABURN

SUNDERLAND

SR* *NX

TELEPHONE : 077**-******

EMAIL: acw9wb@r.postjobfree.com

PENNY CARTER

Summary

Experience

A forward thinking and enthusiastic team player, with first class experience in people development, training and customer-service environments. Outgoing and friendly, with a self-motivated and driven attitude. Now keen to utilise proven communication, time management and organisational skills in a challenging customer service role. October 2015 – Present

Self Employed, Sunderland

DBS cleared Registered Childminder

Child-minding multiple children from age five years and over.

Organising relevant and varied activities during term and holiday times.

Excellent time keeping and time management skills, ensuring complete trust from parents and children.

Patient, calm, logical and problem solving, even under pressure. June 2015 – Present

Self Employed, Sunderland

Seamstress and Clothes Designer

Efficiently altering and repairing customer clothing from wedding and prom dresses to everyday wear.

Working with customers to design and produce bespoke items of clothing.

Creative upcycling to make unique and unusual clothing. Experience

Continued

2009 – June 2015

EDF Energy, Worthing & Sunderland

Team Performance Coach

Working with management and staff to provide training, support and guidance - successfully improving individual performance and results.

Organising and leading regular team updates and meetings to communicate new processes, company initiatives and improve team motivation.

Managing complex and prioritised customer complaints, including interacting with government agencies such as Energywatch and Ofgem.

Investigating, resolving and preparing written customer responses on behalf of the Managing Director.

Excellent telephone manner & the ability to communicate with all levels of customers.

2000 – February 2009

EDF Energy, Worthing (Previously Seeboard Energy)

Customer Liaison Officer

Responsible for the acquisition of new business and the retention of existing customers.

Resolving telephone and email queries quickly and to completion to the highest standard.

Deputising in the absence of the management team. Organising team activities, meetings and ensuring workloads were prioritised and completed in a timely manner.

Managing customer service queries including high level complaints, complex billing queries and answering customer letters.

Experience

Continued

Education &

Courses

Personal

Information

1994 – 2000

Self Employed, Worthing, West Sussex

Childminder

1988 – 1994

Whibleys Jewellers, Worthing, West Sussex

Shop Assistant

2014

City of Sunderland College, Tyne and Wear

Dress Making & Dress Making (Intermediate)

Pattern Cutting & Pattern Cutting (Intermediate) 2013

City of Sunderland Council, Tyne and Wear

Ofsted Child-minding course

Child safeguarding

Health & Safety

1996 – 2014

EDF Energy, Worthing, West Sussex and Sunderland, Tyne and Wear Multiple internal training courses including:

ISO Internal Quality Auditing

Microsoft Word – Beginners and Intermediate Certificate

(ADA Computer Systems Ltd)

Microsoft Excel – Intermediate Certificate (ADA Computer Systems Ltd)

Solution Focussed Coaching

1983-1988

Littlehamption School, West Sussex

9 GCSE’s including English and Maths

1989-1995

Northbrook College, West Sussex

Pitman Typing Level 1 (Evening Study)

Pitman Typing Level 2 (Evening Study)

Sign Language (Evening Study)

I enjoy keeping fit and healthy, cycling and attend Yoga sessions. I also enjoy arts and crafts, especially sewing and upcycling of clothing.

Date of Birth : 15th March 1972

Driving License : Full, clean license

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