Customer Service Self Employed
Resume:
SEABURN
SUNDERLAND
TELEPHONE : 077**-******
EMAIL: *********@*****.***
PENNY CARTER
Summary
Experience
A forward thinking and enthusiastic team player, with first class experience in people development, training and customer-service environments. Outgoing and friendly, with a self-motivated and driven attitude. Now keen to utilise proven communication, time management and organisational skills in a challenging customer service role. October 2015 – Present
Self Employed, Sunderland
DBS cleared Registered Childminder
Child-minding multiple children from age five years and over.
Organising relevant and varied activities during term and holiday times.
Excellent time keeping and time management skills, ensuring complete trust from parents and children.
Patient, calm, logical and problem solving, even under pressure. June 2015 – Present
Self Employed, Sunderland
Seamstress and Clothes Designer
Efficiently altering and repairing customer clothing from wedding and prom dresses to everyday wear.
Working with customers to design and produce bespoke items of clothing.
Creative upcycling to make unique and unusual clothing. Experience
Continued
2009 – June 2015
EDF Energy, Worthing & Sunderland
Team Performance Coach
Working with management and staff to provide training, support and guidance - successfully improving individual performance and results.
Organising and leading regular team updates and meetings to communicate new processes, company initiatives and improve team motivation.
Managing complex and prioritised customer complaints, including interacting with government agencies such as Energywatch and Ofgem.
Investigating, resolving and preparing written customer responses on behalf of the Managing Director.
Excellent telephone manner & the ability to communicate with all levels of customers.
2000 – February 2009
EDF Energy, Worthing (Previously Seeboard Energy)
Customer Liaison Officer
Responsible for the acquisition of new business and the retention of existing customers.
Resolving telephone and email queries quickly and to completion to the highest standard.
Deputising in the absence of the management team. Organising team activities, meetings and ensuring workloads were prioritised and completed in a timely manner.
Managing customer service queries including high level complaints, complex billing queries and answering customer letters.
Experience
Continued
Education &
Courses
Personal
Information
1994 – 2000
Self Employed, Worthing, West Sussex
Childminder
1988 – 1994
Whibleys Jewellers, Worthing, West Sussex
Shop Assistant
2014
City of Sunderland College, Tyne and Wear
Dress Making & Dress Making (Intermediate)
Pattern Cutting & Pattern Cutting (Intermediate) 2013
City of Sunderland Council, Tyne and Wear
Ofsted Child-minding course
Child safeguarding
Health & Safety
1996 – 2014
EDF Energy, Worthing, West Sussex and Sunderland, Tyne and Wear Multiple internal training courses including:
ISO Internal Quality Auditing
Microsoft Word – Beginners and Intermediate Certificate
(ADA Computer Systems Ltd)
Microsoft Excel – Intermediate Certificate (ADA Computer Systems Ltd)
Solution Focussed Coaching
1983-1988
Littlehamption School, West Sussex
9 GCSE’s including English and Maths
1989-1995
Northbrook College, West Sussex
Pitman Typing Level 1 (Evening Study)
Pitman Typing Level 2 (Evening Study)
Sign Language (Evening Study)
I enjoy keeping fit and healthy, cycling and attend Yoga sessions. I also enjoy arts and crafts, especially sewing and upcycling of clothing.
Date of Birth : 15th March 1972
Driving License : Full, clean license
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