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Nurse Manager

Buda, Texas, 78610, United States
October 27, 2016

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A highly motivated, efficient, and effective leader with excellent communication and organizational skills. A 21-year progressive track record of complex multi-disciplinary leadership accomplishments yielding excellence in patient care outcomes while sustaining fiduciary responsibilities. Strong developmental capabilities which demonstrate ability to apply organizational goals, strategic plans and mutually aligned departmental objectives in a sustained manner within the highly sophisticated and nationally recognized HCA/ St. David's Healthcare Partnership in Austin, Texas.


Director, Women’s Services Department, Nursing Research and Evidence Based Practice November 2011-September 2016

South Austin Medical Center

St. David’s Healthcare Partnership

2014 Malcolm Baldrige Award of Quality Recipient

HCA – Central and West Texas Division

Austin, Texas

(328 beds)

Ultimate accountability over the Women’s Services Line including Labor and Delivery, Obstetrics and Gynecological Surgery, Well-born Nursery and a Level II NICU

Report to Chief Nursing Officer

Direct Reports: Labor and Delivery/Obstetrics and Gynecological Nurse Manager, Newborn Nursery/NICU Nurse Manager, 8 Nursing Supervisors, multiple charge nurses, and approximately 100 other (full, part-time, and PRN) licensed and non-licensed staff. FTE budget is in excess of 1.6 million dollars

Facilitated inception and implementation of OB Hospitalist Program and establishment of a Type A OBED

Implemented a prescriptive patient satisfaction model that has contributed to St. David’s South Austin Medical Centers in-patient satisfaction achieving Press Ganey top 10% national rating

Maintained employee engagement scores in the top 10% of HCA for 3 years

Designed, built, and opened a 5 bed Level II NICU which achieved a 60% volume growth within the first year, resulting in an expansion to 9 beds and $1,238,964.00 net income Implemented process improvements relating to exclusive breastfeeding resulting in the completion of Phase 2 Baby Friendly designation

Maintained service line core measure ranking in the top 10% nationally for 5 out of 8 quarters

Achieved a 65% increase in physician satisfaction based on annual survey results

Maintain a departmental turnover rate of < 6%

Managed a 4.2-million-dollar construction renovation project for the Women’s Services area

Contributed to the St. David’s Healthcare Partnership achieving the Malcolm Baldridge Quality Award

Engages staff and hold all accountable and focused on the mission, vision, and ICARE standards

Worked closely with Medical/Surgical, ICU, and Oncology directors.

Serve on multiple organizational multidisciplinary leadership teams such as patient satisfaction measurement, pain management, pharmacy, and safety planning team, etc.

Serve as a professional role model for numerous leaders and staff in alignment with the organization's initiatives related to patient satisfaction improvement and staff accountability

Expanded and facilitated the implementation of child birth preparation education program to enhance patient education and staff involvement

Oversaw facility re-designation process for Pathways to Excellence with American Nurses Credentialing Center for 2013 and 2016

Appointed to the 2014 Association of Women’s Health, Obstetric and Neonatal Nurses Nominating committee

Director, Women’s and Pediatrics Department August 2006 - April 2011

Bayshore Medical Center

HCA - Gulf Coast Division

Pasadena, TX

(304 Beds)

Ultimate accountability over the Women’s and Pediatric Service Line including Labor and Delivery, Obstetrics and Gynecological Surgery, and Pediatrics.

Direct Reports: Labor and Delivery Clinical Educator, Pediatric Clinical Educator, multiple charge nurses, and approximately 100 other (full, part-time, and PRN) licensed and non-licensed staff

Increased patient satisfaction rates from below threshold to superior levels based on Gallop benchmarks within 6 months and maintained superior levels through the transition to HCAPS

Consistently ranked in the top quartile of the Hospital Consumer Assessment of Healthcare Providers and Systems Scores within HCA for the Women’s Service Line

Chaired Patient Satisfaction Committee

Initiated a service quality program utilizing discharge phone calls; rounding for outcomes and other family centered initiatives in obstetrics to maintain high patient satisfaction rate

Consistently achieved 95 – 100% premium credit goals

Implemented hourly rounding and bedside reporting on each unit with an overall increase of 8% in patient satisfaction results

Consistently maintained fall rate below benchmark threshold within facility and HCA

Consistently maintained Surgical Care Improvement Process Core Measure status in the top 10% nationally

Successful at reducing elective deliveries < 39 weeks’ gestation to 6.9% with constant downward trend

Implemented upgraded electronic documentation system using Centricity Perinatal program (CPN) for Labor and Delivery and Obstetrics and Gynecological units.

Effectively collaborated with Information Technology Department and Neonatal Intensive Care Department Director to implement CPN documentation for the newborn and neonatal intensive care nurseries.

Implemented a unit-based new employee orientation program emphasizing mentorship

Maintain a turnover rate for all skills mix < 10%; Licensed < 8%

Maintained contract labor usage < 2%

Consistently maintained labor productivity 97%

Successful Joint Commission and Quality Review System surveys resulting in commendation

Participated in development of new mission and vision statement for facility

Successfully negotiated long-term rental/leases contracts for capital equipment

As a member of the Gulf Coast Division Perinatal Task force, reviewed processes and procedures directly related to Perinatal Standards of Care and implemented process improvements related to any modified standards

Prior experience includes other roles as a Registered Nurse:

Charge Nurse

Staff Nurse

Education, Licensure, & Certifications

Doctor of Nursing Practice – Executive Leadership – Texas Tech University Health Science Center,

Lubbock, TX - May 2016

Master’s in Jurisprudence – Health Care Law – Loyola University - Anticipated Graduation May 2018

Master’s in Business Administration – Healthcare Management - University of Phoenix, Phoenix, AZ

Bachelor of Science in Nursing – University of Texas Medical Branch at Galveston, Galveston, TX

Associates in Applied Science in Nursing – Alvin Community College, Alvin, TX

Nurse Executive – Board Certified – American Nurse Credentialing Center

Certification in Inpatient Obstetrics – National Certification Corporation

Certification in External Fetal Monitoring – National Certification Corporation

Recent Professional Activities & Affiliations

Board of Directors, Texas Organization of Nurse Executives

Board of Directors. Central Texas Organization of Nurse Executives

Member, Texas Nurses Association

Austin Area Chapter Lead for Association of Women’s Health, Obstetrics, and Neonatal Nursing

Member, Texas Nurses Association’s Workplace Advocacy Committee


2016 - United States Breast Feeding Committee National Conference Poster Award

2015 – Sigma Theta Tau International Honor Society

2015 - Texas Nurses Association Fab 5 Nurse Recipient

AWHONN Emerging Leader - 2013

Speaking Experience

AWHONN Texas State Convention – 2014

Moderator, AWHONN National Convention – 2015

Austin Area AWHONN Chapter Meeting – 2016

United States Breast Feeding Committee National Conference - 2016

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