Summary
Core Strengths
Experience
TINA HENDRICKSON
*** ******** *****, ******, ** 78108 C: 909-***-**** acw9vl@r.postjobfree.com A MANAGEMENT PROFESSIONAL with extensive collection experience with a strong background in commercial/accounts receivables. A goal oriented leader recognized for developing strong teams focused on recovery and achieving revenue goals and reducing daily sales outstanding. Accounts receivable professional
Complex problem solving
Strong communication skills
Expert in customer relations
Effective time management
Training /Certification Skills
Succeeding as a manager/supervisor
Tuff As Nails Negotiator
Collection Specialist Mar 2012 to Sep 2016
Jams, Inc - Irvine, CA
Responsible for providing the highest level of service to clients relating to the collection of accounts receivables and DSO over 90 days past due. Contact clients and collect all outstanding fees, resolve issues regarding invoices and statements ensuring issues are addressed and billing disputes are resolved to maintain client satisfaction.
Maintain ownership of account and work with collections team to reduce DSO. Involved in heavy reconciliation of complex billing. Required to handle special projects to increase productivity for the collections team as delegated by the AR manager.
Preparation of write off's to send to outside collection agency. Account Representative Jun 2009 to Jun 2011
Credit Management Association
Responsible for collecting past due receivables and making sound decisions on necessary procedures to obtain collection of outstanding invoices. Responsible for forwarding legal recommendations to clients with assessment of collectibility.
Required to prepare files to forward to outside counsel. Responsible for collection of all international accounts and forwarding to international attorney's.
Required to verify and negotiate forwarding rates with attorney's that belong to the Commercial Law League of America.
Education
Skills
Required to status clients of the progress of collections and sending recommendations for further action.
Utilized skip tracing skills when necessary.
Account Manager Oct 2004 to Jul 2009
Stanley Tulchin & Associates
Contact business owners, accounts payables and arranged for payment on past due invoices for commercial accounts.
Many clients were Fortune 500 companies.
Responsible for handling all legal files/judgement accounts to include notifying client of upcoming trials and arranging client witness information and keeping them updated on the status of the lawsuit.
Worked as liaison between client and attorney's.
Responsible for collection on all international accounts. Responsible for working with the sales team to maintain client satisfaction. Flathead High School
Accounts receivables, Worked as liaison for outside collection agency, Reconciliation of complex billing, Client satisfaction, Excellent negotiator, Manager, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Microsoft Word, Crystal Reports.