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Customer Service Assistant

London, Greater London, SE16, United Kingdom
October 27, 2016

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Darrell A Gumbs

Stanton House Durand’s Wharf, *** Rotherhithe Street, London,

SE16 5DJ, UK

Phone: +44 (0-791-***-****


Profile: I am dedicated, diligent, hard-working, loyal, longevity professional with a proven record of accomplishment in demonstrating excellent technical and diagnostic skills, applicable to a role in Finance. I have an eagerness to maximise efficiency and learn in order to achieve targets. Exhibiting calm demeanour with the ability to multi-tasking and complete various duties simultaneously including double entry booking. I have achieved a cogent academic background, in computer literate with numeracy and typing skills. A friendly and professional personality ideally suited for a role in, Finance within Purchasing, Sales and General Ledger Management and Assistant Accountant experience. The Financial systems I have used in my roles are; SAP, Oracle, SUN, Microsoft Dynamics CRM system, Sage 50/100, Open Accounts and QuickBooks.

Recent Education Development:

PT - Studying towards CIMA Professional at E-Careers currently in progress


Accounts Assistant - Permanent Role - Capita PLC - November 2015 – Oct 2016

Purchase Ledger Processing of Invoices & Credit Memos on SAP System for multiple entities

Processing foreign currency Invoices & Credit Memos such as EUR, USD, PLN and AED

Processing multi-currency Intercompany Invoices for multiple entities

Batching, coding Invoices & Credit Memos to Cost Centres, GL Codes & Purchase Orders

Double entry bookkeeping balances and applying different VAT rates

Chase up Invoices which relates to overdue Credit Memos posted to SAP & allocating them

Maintaining of Vendor Accounts, bank details, vendor amendments etc.

Reconciliation of supplier statements on receipts, final reminders, disconnects notices etc.

Management of supplier Accounts, resolving high volume of queries for multiple entities

Maintain and control accurate sensitive financial information and control systems to ensure high quality financial standards across the company

Assist with implementing new processes and upgrades

Working proactively with other parts of the Finance team to deliver excellent customer service

Assist with payments, corrections on posted Invoices, journal entry preparations etc.

Dealing with various documents relations to the business for i.e. CCJ’s

Effective communicator both written and verbal communication, also to external Vendors

Strong attention to detail, intermediate Excel, Word & Outlook

Ability to work to deadlines and organise workload and priorities

Assisting in the half year and year end duties and audits when necessary

Finance Assistant Temp Role - Peter Bedford Housing Association - Oct 2015

Purchase Ledger Register statements, meter readings recording, inboxes, queries/post invoices –daily basis


Posting cash book and rent

Update utility suppliers according to new charges/tenant changes as per tenancy adjustments

Banking Fortnightly banking and posting banking

Rents Process Housing Benefit Schedules, Allpay, bank downloads and other rent receipts

Order all pay cards for new tenants

Process all authorized property and tenancy adjustments (from Rent inbox)

Quarterly rent statements

Payments - Petty cash requests

Petty cash reconciliation +journal +bank trip to top-ups

BACS fortnightly, Cheques weekly Wednesday to be drawn & Friday to be ready for collection

Finance Officer - Temp Role - Hyde Housing Association - Rent Accounting August 2015

Support the Rent Accounting Team by contributing to team projects and processing data, ensuring a high level of data integrity and accuracy is maintained, whilst delivering an efficient and timely service across the Hyde Group

Manage and process Hyde Housing Association rent income schedules, achieve high levels of data integrity and ensure instant access is updated data at all times.

Accountable for collecting and monitoring income received for the Group in timely and reconciled way.

Daily preparation and reconciliation of 4-8 RBS Bank Accounts

Log and enter Housing Benefit receipts, cheques, all pay, swipe cards, standing orders, direct debits into the housing system in a controlled and reconcilable way

Process dishonoured cheques, informing Housing officers of any adjustments promptly in order that arrears can be accurately pursued Northgate System.

Processing Ftp and GAAP to finalize Allpay downloads

Maintain the integrity of databases and provide financial support to other parts of the Rents Team

Update housing benefit history for tenants who have moved internally within Hyde to ensure that housing benefit is posted to the correct account.

Assist in the reconciliation of the rental accounts on a monthly basis and the authorisation of any rent adjustments Prepare monthly general ledger journals

Process, manage and maintain all data in relation to Accounts receivable on Oracle system.

Posting of rental receipts daily in a timely and accurate way to agreed standards, resolving any matching issues, keeping unallocated cash to a minimum

Prepare banking daily rental income cheques to be paid into company bank accounts

Process rental income receipts into the system in a controlled and reconcilable way authorise all adjustments within set limits ensuring that tenants accounts are complete and accurate

Finance Assistant - Temp Role - Vision RT LTD UK June 2015 – July 2015

Invoice processing on Sage Accounts System running BACS reports for payments.

Maintaining Purchase/Sales ledgers and fixed asset register for multiple entities.

Processing runs GBP, EU & USD expenses and multicurrency BACS runs GBP, EU & USD.

Credit card analysis

Allocating payments onto Sage Accounts and clearing accounts in preparation for monthly reconciliations

Maintaining Sales ledger and tracking of Sales orders through Microsoft Dynamics CRM and updating the forecast spreadsheet.

Provide administrative financial support and advice within respective service area and to a range of customers.

Maintain and control accurate sensitive financial information and control systems to ensure high quality financial standards across the company

Maintaining General Ledger during the month to identify inconsistent entries or missing invoices

Working proactively with other parts of the finance team to deliver excellent customer service

Assisting in the Year end and Audit Preparation for auditors

Intermediate Excel - (V Look ups, Pivot table) Word, PowerPoint and Outlook applications

Assistant Finance Officer - Lambeth a Cooperative Council London UK OCT 2014 –May 2015 Temp.

Invoice processing of 800+ per month on Oracle Accounting system for the Temporary Accommodation, PSL properties, including incentive payments and authorizing BACS runs

Provide administrative financial support and advice within respective service area.

Providing financial information in a timely manner from SAP (business Objects system)

Contributing to financial reporting (SAP & Oracle systems).

Maintain a clear audit trail and control accurate sensitive financial information and control systems to ensure high quality financial standards across the council.

Work routinely on computerised financial transaction systems and standard software packages (Northgate Housing System) (including running reports to extract and analyse information, undertaking system reconciliation and resolving any differences identified and preparing Excel spreadsheet calculations as necessary).

Nursing and Midwifery Council UK & Ireland - (Finance Officer) - Financial Services - (Feb – Oct 2014)

Admedia (Media Industry) – (Red Agency) - (Finance Assistant) – (January 2014 Temp. backlog)

Amdas Recruitment- January 2014 (2 weeks)

Ocean Dusk- Group (Tourism/Travel) - (Accounts Assistant) – August – December 2013 Temp.

Radicle (Finance/Administration Assistant) – (Public/Property Sector) Feb– August – 2013 Temp.

Cashier: at Twickenham, Wembley & Emirates Stadium, Olympics, 4 & 5 Star Hotels & Functions Events, London UK Blue Arrow) March 2012– Feb 2014 (Temporary, Part-time- weekends)

Staff (GB) Ltd London UK - Hospitality – Restaurants & hotels (Waiter/Bar Man) Dec. 2011- March 2012

Richmond Adult Community College –London UK - Studies January-December 2010

Business Studies Level 3 Diploma & Professional Multimedia-Diploma Level 2

Accounts Assistant: Triangles Unique Pizza Anguilla, BWI Dec 2010 – Nov 2011

Accounts Assistant: DCAS Business London, UK- Feb – Sep 2009

Sept 2008 – Jan 2009 – Working outside the Accounting industry

(Accounts Assistant) – (Tourism/ Real Estate) - Temenos Island Resort Anguilla B.W.I Nov 2006 Aug 2008


Richmond Adult Community College –London UK: Business Studies - AS Level 3 HE Diploma: (Oct 2009 - Nov 2010)

Richmond Adult Community College –London UK: Level 2 – I.T. Users Skills (ITQ) – (QCF) (Professional Multimedia-Diploma) March 2011.

DCAS Business School – North London, England (UK): NVQ Level 2 – Accounting – July 2009.

London Community College: RSA Level 2 – Adult Numeracy, Adult Literacy - January 2010

St Mary’s Training Place of Excellence: Level 2 Certificate in Sage Line 50 & Comprised Accounts – June 2012

The Albena Lake Hodge Comprehensive School (Graduate 2006)-Anguilla BWI– Caribbean (Caribbean Examination Council)

Integrated Science Grade C Office Administration Grade C Principles of Business Grade C

I.T. Proficiencies: Working Experience & knowledge of Sage Line 50, QuickBooks, Advance Excel, Word, PowerPoint, Publisher, Outlook.

Hobbies and Interests: I like travelling, reading, I also enjoy sports activities and am a regular gym-goer. I play Football and Basketball.

References Available Upon Request

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