Hotel Front Desk, or Front Desk Management

PAUL J. LEBEL

*** ***** ***** **.

Columbus, OH *3228

*********@*****.***

419-***-****

EDUCATION Bachelor of Science, Mass Communications University of Wisconsin-Superior

• Minor in Journalism

May 1987

Superior, WI

TECHNICAL

SKILLS

• Windows 7/Vista/XP • Microsoft Office

• Mac OS X • 60 words per minute typing

• NiteVision HMS • Mitel Phone systems

• Onity Key Card systems • Layout Editing

ADDITIONAL

SKILLS

• Proven leadership and supervisory skills, both professional and educational

• Ability to quickly learn new software and computer systems

• Excellent verbal and written skills

• Excellent mathematical and cash-handling skills

• Adept with OSHA requirements

• Experienced in advertising/marketing

• Over 25 years experience in various customer service roles RELEVANT

EXPERIENCE

Colonial Manor Motel

Assistant Manager

• Supervised front desk staff

• Scheduled and handled payroll for office and housekeeping

• Responsible for accounts receivable

• Interviewed, hired, and trained staff

• Handled front desk responsibilities

• Developed and produced in-room hospitality guide

• Developed effective housekeeping workflow plan

• Handled banking deposits

• Balanced daily paperwork

• Handled group reservations, including procurement of numerous corporate contracts

• Dealt with customer issues/complaints

Ramada Inn/Holiday Inn of Montpelier

Night Manager/Auditor, Front Desk Clerk

• Handled all audit responsibilities for hotel, restaurant, and lounge

• Manager on duty during overnight hours

Bryan Big K

Sporting Goods/Toy Dept. Manager, Cashier

• Supervised staff

• Handled product inventory and ordering, department layout, and customer relations

Hampton Inn/Comfort Inn (multiple hotels owned by same owner) Assistant Manager, Auditor, Guest Services Representative

• Balanced audit reports

• Handled front desk responsibilities and hotel security

• Taught new computer system to staff

• Assisted in grand opening a new hotel

• Compiled hotel statistics and analysis

Jan. 2003 – June 2016

Bryan, OH

Mar. 2000 – Aug. 2001

Montpelier, OH

Dec. 1998 – Apr. 2000

Bryan, OH

Apr. 1993 – Oct. 1998

Duluth, MN

REFERENCES Available on request

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