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Customer Service Manager

Greensboro, North Carolina, United States
October 27, 2016

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Valyricka D. Mitchell CAM, CAPS

Greensboro, N.C. 27407 / (704) *** ****

S easoned & energetic multi family professional seeking new opportunities within the industry. I have a proven track record of maintaining a high occupancy/low delinquency consistently. I understand the key components of how to maintain a favorable NOI month after month! PROFESSIONAL EXPERIENCE


December 2014 January 2016 Senior Property Manager

● Decreased delinquency from 50% to under 15% and while increasing occupancy from 30% to 60% in first 5 Months

● Turning around of the property from a high drug and crime rate to little to no crime rate within the first 3 months

● Prepare monthly financial and operating reports and submit to the Director of property Management for evaluation

● Ensure proper budget and purchasing procedures are followed

● Check and approve all invoices for proper coding in accordance with the approved chart of accounts and the approved operating budget

● Respond promptly to any problem that may arise in a courteous and helpful manner

● Coordinate all special tenant request for maintenance services or construction work

● Plan, organize, and implement a comprehensive tenant relations program

● Preparation of annual (updated) Capital and Major Repair& Maintenance plan for ownership review and approval while staying within budget of 7 MILLON dollar renovation


January 2013 December 2014 Assistant Property Manager

● Oversaw the day to day operation of the property, including responsibility for finance, marketing, customer service and staff management.

Valyricka D. Mitchell CAM, CAPS

Greensboro, N.C. 27407 / (704) *** ****

● Leasing and maintenance management with a tight budget.

● Reduced the delinquent accounts for property by 10% within first month.

● Develop, plan and implement the budget, charting the overall financial performance of the property.

● Increased income Occupancy with help of onsite team by 15% within first 3 months on property

● Astute at managing high end property and turning around challenged property with a tight budget.


November 2008 December 2013 Flight Attendant

● Facilitated public address announcements, safety demonstrations, effective communication and detailed written reports pertaining to flight incidents and/or discrepancies.

● Handled emergency situations, effectively implement instructions from the flight deck and follow appropriate emergency

● Assisted passengers during process of emergency landing and evacuations Assured passenger safety and security during emergencies or turbulences DERMOT REALTY

March 2005 September 2009 Regional Property Manager

● Coordinate hiring, training, and ongoing professional development of property management and administrative staff.

● Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards.

● Responsibilities include direct supervision of property management teams to include property management, leasing, marketing, resident services, administration and maintenance.

● Completed a 1.5 million dollar renovation program on time and under budget. BNP RESIDENTIAL MANAGEMENT

January 1987 – March 2005 Regional Property Manager

● Responsible for staffing, team leadership, motivation and management. Valyricka D. Mitchell CAM, CAPS

Greensboro, N.C. 27407 / (704) *** ****

● Oversight budget, leasing, and team management of 12 properties in portfolio

● Decreased operating costs by 30% by implementing cost control procedures.

● Interfaced internally and externally with outside vendors. Legal and finance departments EDUCATION AND CREDENTIALS:

● Studied Business Administration Montreat Christian College, Charlotte, N.C.

● North Carolina Broker’s License CPM,

● Certified Flight Attendant (FAA)

● Certified Apartment Manager (CAM)

● Certified Property Supervisor (CAPS)

● Certified (HUD)

● Certified Spin and Group fitness Class Instructor Sassy Fitness Group, 2008 E xpertise

● Customer Service Oriented

● Business development, ROL

● SEO, Market research & Analysis

● Budget Development & Forecasting

● Safety& Building Code Compliance

● Process & Standards Improvements

Technical Proficiencies

● Microsoft Office

● Quicken


● Rent Roll

● Photoshop and In design

● Excel plus

Valyricka D. Mitchell CAM, CAPS

Greensboro, N.C. 27407 / (704) *** ****


● Customer Service Oriented

● Business development, ROL

● SEO, Market research & Analysis

● Budget Development & Forecasting

● Safety& Building Code Compliant

● Process & Standards Improvements

References available upon request

Contact this candidate