PATTI NOLAN

**** ********, #**, *** ****, NY ****0

Cell: 718-***-****

E-Mail: acw9t1@r.postjobfree.com

Skills: I have extensive experience in customer service, working as a receptionist and as an administrative assistant. I'm an expert at handling customer service in person, over the phone and through written correspondence. Multi-tasking, organization and communication are my strengths along with being able to remain cool under fire.

Professional Experience

MGroup Consulting, New York, NY

Office Coordinator/Administrative Assist/Receptionist 2006-2013 - Answered phones, greeted clients, generated and typed letters for CEO and partners, provided support and coordinated general administrative needs of the office. Handled all forms of mail and remote deposits for all facilities. Ordered supplies and furniture for the office, worked closely with vendors, researched resources for most economical and appropriate items, handled inventory of supplies, used good judgment to identify and resolve issues in a timely fashion and assisted in accounts payable.

Advantacare Medical, Monterey, California 2005-2006 Customer Service Rep./CPAP Coordinator - Answered phones, worked with hospitals and doctors, verified insurance eligibility and financials, took and approved orders for medical supplies according to Drs’ prescriptions and educated patients on CPAP usage.

Lozano Smith, Attorneys at Law, Monterey, California 2004-2005 Receptionist - Answered phones, greeted clients, handled confidential mail and faxes, did filing and assisted legal secretaries.

Carmel Office Management LLC, Carmel, California 2003-2004 Medical Receptionist and Scheduler - Made computerized appointments using Tiny Term Software, prepared patients' charts according to computer generated schedules, greeted patients, answered phones and determined necessary handling of calls while working with doctors, medical assistants and nurses. Rlshashay, Inc., Missoula, Montana 2001-2003

Customer Service Manager - Monitored employees' customer service skills, resolved customer concerns and organized advertising campaign.

Harry N. Abrams, Manhattan, New York 1994-2001

Archivist/Traffic Coordinator - Monitored the return of published materials from the printer, assisted editors, consulted with authors, photographers and artists to indicate status of returns, filed and created new categories in archives.

Self Employed, Catania, Italy 1993-1994

English Tutor - Developed and implemented an ESL curriculum, tutoring Italian-speaking clients, assisted students with grammar, pronunciation, reading and writing skills. Night Club Singer

Westmont PCA Program, Missoula, Montana 1991-1993 - Selected appropriate Personal Care Attendants for patients, based on assessment of RNs, scheduled PCAs into homes of the elderly and disabled. Glemby Int. BHI Division, Regis Corporation, Manhattan, New York 1980-1991 Managed beauty salons with a staff of 45 with yearly sales totaling one million dollars, generated payroll and inventory orders, developed professional training programs, implemented and directed promotional activities which increased yearly sales by 20%.

Education: San Francisco and Brooklyn Conservatory of Music. Borough of Manhattan Community College. DOT Training, DOT Certified