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Customer Service Medical Assistant

Houston, Texas, United States
October 27, 2016

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D'Ann M. Ferguson

832-***-******** Highway *6 • Needville, TX 77461 •


Energetic and outgoing Medical Assistant with outstanding communication, customer service and organizational skills; seeking a rewarding opportunity where I can apply my clinical abilities to provide compassionate and professional support to the healthcare community, and where I can continue to develop and enhance my hands-on skills and knowledge in the medical field. Currently residing in Houston, Texas but am relocating to Colorado Springs as soon as possible.


•Proficient with various computer applications such as MS Word, Excel, and PowerPoint

•Skillful in the clinical and administrative duties of a Medical Assistant

•Excellent organizational and people skills

•CPR and First Aid certified, valid until 2017



Sanford-Brown College, Houston, Tx

Medical Assistant Certificate Program

Completed an intensive 900-hour program comprised of theoretical and practical applications of essential Medical Assisting skills which included the following:

•Administrative Skills – Medical Office Procedures, Health Insurance Claims Processing, etc.

•Clinical Skills – Taking Vital Signs, assisting in Physical Examinations, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis and CPR.

•Laboratory Skills – Phlebotomy (Finger Sticks and Venipunctures), Injections, Urinalysis, and Specimen Collection

•Medical Terminology, Anatomy and Physiology, and Pharmacology.



10/2015- 01/2016

Memorial Hermann Medical Group

Southwest Primary Care

Registered Medical Assistant

Triage patients and prepare them for the physician.

Assist in PAP smears and other procedures.

Preform EKG’s and other clinical skills such as finger sticks, and injections.

Propose prescription refills and lab work; relaying lab results along with other medical questions for the doctor.

Skilled in Cerner Care 4, Centricity, and Athena.

Non Invasive Cardiovascular

Dr. Glover Johnson

Registered Medical Assistant

•Interview patients to obtain medical information and measure their vital signs, weight, and height.

•Preform EKG's and assisted in stress echoes.

•Perform general office duties such as answering telephones, completing insurance forms.

•Inventory and order medical, lab, or office supplies and equipment.

•Keep financial records and perform other book keeping duties, such as handling collections and mailing monthly statements to patients.

02/2015 – 4/2016

Saltgrass Steakhouse Sugar Land, Texas


•Provided exceptional customer service while serving patrons of a busy restaurant.

•Acted as Hostess and Trainer; as needed

•Daily cash deposits

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