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Office Manager

Upper Marlboro, Maryland, 20772, United States
October 27, 2016

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Felicia Edwards

*** ***** **** ***** ******* Heights, MD 20743

Home 301-***-**** Cell 301-***-****

Professional Summary

Advanced Executive Assistant with the aptitude to independently prioritize complex administrative duties and complete multiple tasks to achieve organizational goals, and increase the operations efficiency. Strategic thinker that successfully grows positive relationships with clients and colleagues at all levels.


Accelerated Microsoft Office Suite proficiency, SharePoint experience for document sharing, and efficient in the operation of the most up-to-date office systems and programs

Quick learner with strong written and verbal communication skills

Trustworthy, dependable and proactive with a “can do” attitude

Strong organization skills and detail-oriented

Ability to work independently, and as a member of a team

Sound judgment and problem solving skills

Able to multi-task and quickly shift focus as a result of changing priorities

Excellent at task tracking and following-up with the appropriate resources to ensure the timely completion of all project tasks


Virginia State University, Petersburg, Virginia


Administrative/Program Assistant

NCCAM NIH, Bethesda MD (Maryland Temps)

Aug 08 thru Jun 09

Daily utilization of all Microsoft applications (Excel, Outlook, Word, PowerPoint, and Outlook) to include creating formulas and merging worksheets and charts into important documents.

Assigned to answer a high volume of incoming calls and inquiries from the department, clients and colleagues; treated each person with respect and provided information.

Sorted and distributed mail.

Independent ownership of all critical aspects of deliverables including data gathering and analysis, successful completion of short-turnaround inquiries as assigned.

Monitored Goal Trackers and Action Items Trackers.

Completed a broad variety of administrative tasks as necessary, including assisting with travel arrangements, scheduling appointments, and other tasks that facilitate the Executive's ability to lead the Division.

Calendar management. Facilitated special events with Employees and Contractors.

Coordinated the preparation of purchase requests for all office supplies for project.

Drafted non-technical correspondence including but not limited to personal acknowledgements and acceptance letters.

Produced related reports and files.

Adhered to company safety standards and help promote a safe working environment for office and field warranty employees, subcontractors and homeowners.

Completed other duties as assigned by the Program Manager.

Felicia Edwards

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Administrative/Staff Assistant

National Institutes of Health, Bethesda MD

(Kelly Services)

Nov 01 thru Feb 08

Assigned to guide and coordinate the tasks of other clerical employees concerning proper office procedures, policies and standards. Provided recommendations on training needs to improve performance.

A contractor with the Office of Communications in Washington, DC, utilized the database Children First Referrals and Public Information Centers for referring clients (i.e. parents, teachers) to various medical services, literature and parenting classes.

Responsible for maintaining and organizing the front office.

Prepared confidential correspondence and maintained contractor files.

Administrator to the Senior Vice President/Chief Financial Officer and Chief Accounting Officer/Human Resources Manager which included document drafting, correspondence, travel arrangements, maintaining schedules as well as other tasks as needed while demonstrating a high level of professionalism.

Working directly with the Chief Accounting Officer/Human Resources Manager, I created and maintained a reliable and classified filing system for the family office entity (Company Owners) that included managing personal family accounts and responding to personal business inquiries while maintaining complete data confidentiality.

Office Management duties included oversight and coordination of IT systems for the team, and management of office efficiency.

Instrumental in directly supporting the teams RFP/RFQ proposal efforts and supporting team with special projects.

Handled calendar management, domestic and international travel coordination, expense reporting, setting up high-level conference calls, and coordinating Board of Director and Management meetings.

References Furnished Upon Request

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