Janice Reid

Customer Service

**** ****** ***** **

Stone Mountain, GA 30083

404-***-****

acw9qy@r.postjobfree.com

PROFESSIONAL SUMMARY

Qualified Customer Service Representative with 13 plus years fast-paced customer service and call center environments. Personable and professional under pressure

SKILLS

Exceptional communication skills.

Strong client relations.

Customer service oriented.

Works well under pressure.

Administrative support specialist.

EXPERIENCE

Country Financial, Alpharetta, GA - Customer Service Representative AUGUST, 2002 - SEPTEMBER, 2015

● Answered an average of 80 calls per day by addressing inquiries, solving problems and providing account information.

● Described to customers information on new products available.

● Acted professionally and politely when addressing negative feedback.

● Improved call center customer service rating by resolving customer complaints efficiently and quickly.

● Met or exceeded service and quality standards every review period. Dekalb County Government - Administrative Assistant NOVEMBER, 1995 - JANUARY, 2001

● Greeted visitors and determined whom and when they could speak with specific individuals.

● Answered and managed incoming and outgoing calls.

● Opened and properly distributed incoming mail.