ALICE PORTER

Jamaica, NY acw9p3@r.postjobfree.com 516-***-****

SUMMARY

Medical Office Manager with 10+ years of successful qualified service in the Medical Administrative

field. Extensive knowledge in medical terminology, technology and strategic goal-setting. Exceptional problem solving skills with strong background in interpersonal communications, quality improvement issues, project coordination and excellent organizational skills. Outstanding customer service, staff development, time management and multitasking abilities.

PROFESSIONAL EXPERIENCE

Advantage Care Physicians (ACP), Far Rockaway, NY 2013-2016

Medical Office Administrator

Oversee daily medical office operations of 9 employees

Completion of Strategic Goals and Outcomes – Quarter 1 through 3

Assists with Patient Service Representative duties in checking-in and checking-out patients, registering patients, and scheduling future appointments

Approves purchasing for orders of supplies through Emblem PeopleSoft

Uses E-time payroll system to approve staff weekly payroll

Assures compliance of ACP and KP policies, standards and procedures

Queens Long Island Medical Group, Far Rockaway, NY

Office Manager, 1993-2013

Oversee daily medical office operations managing a staff of 21 employees

Provided a safe, sanitary, and pleasant environment for all patients, doctors, and staff

Applied Human Resource and Union guidelines for hiring, terminating, and training of all staff members.

Provided and supervises weekly schedules for clinical and nonclinical staff

Facilitated monthly meetings for clinical and nonclinical staff

Updated licenses and accreditation for all doctor and nursing staff

Coordinated office fire drills and emergency medical drills every six months

Reinforced annual staff medical requirement

Supervised and investigates written and verbal complainants and compliments from patients and staff in a timely manner

Assisted in the handling of medical clearances

Performed and assists in medical assistant and clerical staff duties

Maintained compliance with guidelines such as OSHA, HIPPA, policy and procedures

Investigated- and reports damaged and missing equipment to corporate offices

ACCOMPLISHMENTS

Improved calling answering rate from 93% to 98% within six months, resulting in less abandoned incoming calls

Increased HCC Compliance rate from 49.71% to 58.03% cause patients to be more aware of their chronic condition

Improved agreeance in level of communication with staff from 33.3% to 60% resulting in better working relationship

ALICE PORTER

Jamaica, NY acw9p3@r.postjobfree.com 516-***-****

EDUCATION

YORK COLLEGE, Jamaica, NY

Bachelor of Science in Community Health Administration- completed 25 credits

York College, Jamaica, NY

State of New York – Department of State Notary Public

Certified Public Notary 2014

Certified Small Business Operation 2006

Certified Medical Billing and Coding 2005

CERTIFICATES

Fundamentals of Finance and Accounting for Nonfinancial Executives

Employee Performance Evaluations Human Resources and the Law

HIPPA Training OSHA Training

Digital EKG Machine Training

Allen School for Physicians Aides, Jamaica, NY

Certificate for Medical Assistant

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