SUNNY DHILLON, M.B.A, Newark, CA *****

510-***-**** * acw9of@r.postjobfree.com

PROFESSIONAL SUMMARY

Program & Project Manager - Competent, motivated and a seasoned professional with over 20 years' experience in Operations, Supply Chain Management and Compliance in Technology and Healthcare fields measuring to successful launching, directing and managing programs. Key skills and strengths include:

* Initiatives - Driving global and enterprise wide initiatives to quantifiable, measurable and successful completions.

* Change Management - Efficient at effective change management though relationship building, negotiations and influence qualitative business policies, procedures and processes on operational excellence's

* Project Management – Experience of PLC; development, planning, execution and closure

* Process Improvement - Developing industry standard business policies, procedures on operational excellence

* Good communication skills and approachable to collaborate across the enterprise and customers

* Problem solving on complex project issues and providing innovative solutions around efficiency

* Consistently a quick learner and achiever, good at multi-tasking to meet or exceed business expectations

* Service Orientation - People person and team player

* Collaboration - Leading and collaborating with cross-functional teams

ACCOMPLISHMENTS

* Standardized Procedures - Developed, updated and implemented operational procedures, introduced standardized business practices processes in matrixed and global environments

* Remediation Plan - Well-designed and effective completion of Remediation Plan re-established business relationship and customer business worth $ 80mil (IBM)

* Cost Savings - (1) Managed inventory disposition saving the company over $500k. (2) Developed a "Customer Return Cost Analysis" program resulting in 15% savings, (3) Reduced inventory levels by apx 25%

* CSR Program - Development and implementation of the Corporate Social Responsibility & Compliance Program

* Vendor Management - Developed and deployed Vendor QA program on Pick to Ship Accuracy

* BCP & Sustainability - Developed, piloted and implemented enterprise wide BCP initiative as part of the standardized operational and sustainability procedures

* Hospital Facility Development - Developed and piloted a "Facility Assistance & Training Program" to introduce Best Practices, Compliance Controls, Standardized operational processes, workflows and solutions

* WMS Deployment - Led the cross-functional team to support process design, testing and implementation of WMS system (Oracle/PeopleSoft)

EDUCATION

* MBA in Business Administration - BSP Lucknow, India

* Masters Certification in Supply Chain Management - University of San Francisco, San Francisco, CA

* MSc – Masters in Accounting - Punjab University, Chandigarh, India

* CSCP (Certified Supply Chain Professional) - APICS : The Association of Operations Management, USA

PROFESSIONAL EXPERIENCE

DATADIRECT NETWORK., Santa Clara, CA * 2013 - 2016

World's largest, privately held, data storage infrastructure provider.

As a Program Manager in Supply Chain Management I have been responsible for the developing, managing, implementing and supporting the global initiative on Operational excellence, Corporate Social Responsibility per the industry standard guidelines. Successfully overcame the key challenge in relationship development and Change Management. Ensured business processes and procedures were designed towards Business Continuity and Sustainability efforts and practices.

Initiated and developed SCM & CSR program webpage - http://www.ddn.com/corporate-social-responsibility/

OPERATIONS, SUPPLY CHAIN & COMPLIANCE MANAGEMENT

* Business Procedures - Successfully led the cross-functional team to review, identifying gaps, update and implement industry standard operational procedures addressing best practices. Authored new documents to meet current compliance and industry standard requirements. Benchmarking process efficiency

* Business Continuity & Sustainability - Developed and implemented business continuity policy, plans and procedure for Operations and IT including Pandemic plan based on the criteria's followed by IBM and HP. Procured BCPs from our direct, sub-tier suppliers and Contract Manufactures to maintain business sustainability and continuity in the event of a disaster. Developed disaster recovery checklist and contact matrix, training and communication package for internal stakeholders to ensure understanding, knowledge and actions required in case of an eventful emergency situation. Designated logistics team to perform yearly audit on major Contract Manufacturers. Ensuring new vendors meet the criteria's on BCP as part of the AVL certification program

* ECO - Collaborated with NPI and Manufacturing, overseeing the ECO process, established approval matrix

* Problem management and escalation of issues and core violations. Established goals and milestones, defined resources per the desired results of the projects, ensured the programs and projects were executed within estimated timelines and complied with defined standards

* Segregation of Duties - Developed and established RACI chart for stakeholder roles and responsibilities and segregation of duties in the end to end supply chain process

* Procurement process - Collaboratively managed the procurement process on AVL, Direct invoice, NPI team, Contract manufacturers and procurement planning by Buyer Planners

* Corrective Action Plans - Successfully completed customers CAP/Remediation Plan on compliance standards, developed framework on identification of gaps in the process, fulfilling requirements of Corrective Action Plans for remediation. Managing and monitoring the CAPs through verification audits and closure

* Management Reporting - Established goals and milestones, defined resources per the desired results of the projects, ensured the programs and projects were executed within estimated timelines and complied with defined standards. Developed quality project matrix, weekly status updates and dashboard including summaries and graphs for management reviews and quarterly performance updates

* Change Management - Engaging and negotiating with stakeholders, providing innovative solutions around efficiency and problem solving and exercising objective influence

* Reverse logistics - Collaborated with logistics in developing and managing industry standard practices in global shipments and reverse logistics

* Supplier & Parts Compliance - Owned and successfully developed, implemented and led the CSR program which included Policies, Narratives, Procedures, guidelines on Conflict Minerals, Counterfeit parts, COO, Schedule B/HTS Codes, ECCN, License Exceptions, CCATS, RoHS Exceptions, EU REACH/SVHC, PAH, WEEE, Rare Earth etc. Performed outreach to suppliers, obtained and reviewed information, updated database with Engineering Change Orders. Development, rollout outreach and management of policy and procedures on Conflict Minerals Risk Management and Corrective action plans

APPLE INC., Cupertino, CA * 2012 - 2013

One of the leading high tech companies with about 50k employees worldwide.

Global Vendor Outreach on 600 Vendors, 800 Smelters in 47 Countries

As a Global Program Manager (Consultant) on Corporate Social Responsibility in Supply Chain Management supported and managed the global initiative per the guidelines of the Dodd-Frank Consumer Protection Act for 2013 compliance reporting on Conflict Minerals.

* Conflict Minerals Outreach - Managed the entire program on Conflict Minerals outreach which included - Communications, obtaining supplier/smelter information, reviewing data, Validating accuracy, Development of Risk Management Plans, Channelizing supplier certifications, developing supplier audit plan, ensuring supplier chain partners are in compliance. Prepared CMR for legal review and reporting.

* Business Procedures - Developed business processes in collaboration with Global Supply Managers (GSMs) for streamlining sourcing initiatives

* Risk Management - Successfully completed Risk Mitigation and Vendor Certification program per the Compliance Code of Conduct of the Consumer Protection Act

* Database Architecture - Developed with the IT developers the architecture, business requirements and plans for the development of new in-house database for suppliers and smelter management

KAISER PERMANENTE, Oakland, CA ? 2004 - 2012

One of the leading Health Care Provider organizations with over 150k employees nationwide.

Project Manager - Operations, Supply Chain, SOX Compliance and Health Connect

Working with 8 Regions, 37 Hospitals, 9 SOX Controls and $1400M Invoice spending

In Enterprise wide operations, managed portfolios on Supply Chain, Compliance, Sourcing, and Health Connect. Established liaison with 8 regions for System Access, Procurement and Segregation of Duties Business and Application Controls, which involved partnership with the Application Access Lifecycle Management and Identity Access Management teams, SOX PMO, Regional SOX teams, Regional Controllers and Materials Management groups at the facilities. Project planning, defining scope, objectives and deliverables. Responsibilities included:

OPERATIONS & SUPPLY CHAIN MANAGEMENT

* Business Processes - Management of review, identify gaps, propose changes and implementation of procurement processes on Ordering, Receiving, Reconciliations, Contracting, Consignment Inventory, EDI, Procure-to-Pay, Manual MSRs and Direct Invoice. Ensured procedural documentation adhered to procurement applications functionalities and workflows

* Facility Warehouse Management - Collaborated with supply chain team at the facilities, monitoring the end to end Ordering, Receiving, Inventory Management and Invoicing process. Continually reviewing the min/max levels for inventory management at warehouse and departmental levels

* WMS Implementation - Led the supply chain cross-functional team on business and compliance project on process design, testing and implementation of PeopleSoft/One link WMS system

* Business Continuity - Revamped, implemented and managed enterprise wide BCP procedures, checklists, guidelines, designated ownership to ensure uninterrupted flow of products and services in our supply chain. Established relationships and contracts with local substitute vendors for order fulfillments for emergency orders

in patient critical situations. Obtained BCPs from first and second tier vendors and development of audit plans to ensure adherence to BCPs

* Implementation - Managed the cross-functional teams in developing proposals on changes, obtaining approvals and implementing new procedures and initiatives through training programs to stakeholder

SOURCING - VENDOR REVIEW & MANAGEMENT

* Program Initiatives - Collaborated with Sourcing group and Legal in updating Vendor review and approvals process to ensure Contracts, Service Level Agreements (SLAs) and Statement of Works (SOWs) are clearly defined

* Vendor QA & Audit Plans - Developed quarterly QA plan to establish performance metrics around pick-to-ship, issues management and resolution and price match on agreements

* AVLs - Developed business plans with business partner's collaboration on transitioning vendors to appropriate Approved Purchasing Channels (APC) per guidelines set forth by Business Policies

* Consignment - Developed and provided business requirements for Vendor Consignment inventory processSOX Compliance - Business and ITGC Internal Controls

* Program initiative - Identified and implemented risk mitigating internal SOX controls in procurement process to detect fraud. Assigned Process and Control owners for Inventory management. Managed the three-way-match and exceptions handling process. Independently managed enterprise wide SOX Control for Direct Invoice Quarterly Review of $1.5 Billion annual spend

* Segregation of Duties - Updated and managed Segregation of Duties process for inventory management and system access controls

* Audit Programs - Supported the Regional SOX teams in managing Audit programs. Managed remediation's and audit deficiencies through Corrective and Preventive Action plans

SOX Compliance - Business and ITGC Internal Controls

* Program initiative - Identified and implemented risk mitigating internal SOX controls in procurement process to detect fraud. Assigned Process and Control owners for Inventory management. Managed the three-way-match and exceptions handling process. Independently managed enterprise wide SOX Control for Direct Invoice Quarterly Review of $1.5 Billion annual spend

* Segregation of Duties - Updated and managed Segregation of Duties process for inventory management and system access controls

* Audit Programs - Supported the Regional SOX teams in managing Audit programs. Managed remediation's and audit deficiencies through Corrective and Preventive Action plans

KPIT Problem Management

* Incident Management - Authored procedures to streamline the RCA program/process to address Critical issues such as non-conforming products and services, operational deficiencies and failures to ensure objective analysis and closure of CAP and implementation of effective Prevention Plans

CHANGE MANAGEMENT

* Relationship Building - Developed relationship with stakeholders to ensure effective and sustainable change management

SUN MICROSYSTEMS INC., Newark, CA * 1989- 2004

International computer hardware and software manufacturing company with approximately 30,000 employees worldwide.

Program & Project Manager - Operations, Supply Chain Management, Quality

Held a variety of portfolios ranging from Supply Chain management, Customer Service, Manufacturing operations, Quality office, Finance, Engineering services, Vendor evaluations that helped me with a greater understanding of the business operations. Key achievements were dispositioning of inventory saving SUN over $500k and development of Customer Returns Cost saving program which saved about 15% on cost of returned goods.

OPERATIONS & SUPPLY CHAIN MANAGEMENT

* Order Fulfillment - Managed operations of the Product Delivery Center for Order fulfillment, interaction with Sales, Buyer Planners, Materials Management, Manufacturing & Finance groups. Resolving distribution and order fulfillment issues. Developed policies and procedures on Inventory Management.

* MRP - Monitored the Raw Materials inventory, Capacity, Forecasting and contingency planning (Demand planning, Fill rate, Stocking levels) and risk management, Consignment stocks, Maintain inventory accuracy and par levels, Cycle counts, Part-substitution and non-conforming materials. Instrumental in developing and streamlining the RMA process resulting in 15% cost reduction

* Logistics - Managed the third party logistics (3PL) on inbound and outbound shipping of raw materials and finished goods inventories which included to the manufacturing plant and customers

* Procurement - Collaborated with Buyer Planners & Master Schedulers to streamline the procurement process, reducing receiving errors, overdue items, demand forecasting

* Financial Reporting - Interfaced with senior management and third party logistics vendor through quarter-ends, producing financial reports and Key Performance Indicator metric, monitoring supplier SLA's and measuring performances through scorecards. Monitored Revenues, inventory management cost, RMAs

* Software Implementation - Provided and reviewed business requirements, managed the transition to new warehouse management system (Oracle database)

* Business continuity - Developed risk assessment plan, managed and monitored BCP and Sustainability program

QUALITY & PRODUCT CONFORMANCE

* Global Operations - Managed the worldwide program for Purges & Stop Ships on non-conforming manufactured products/issues

* Problem Solving - Partnered with Buyer Planners, Master Schedulers and Vendors in the process of problem solving, quarantine and purging defective materials to ensure effective Corrective and Preventive action plans are implemented and developed deficiencies reporting.

* Procedures - Developed process improvement roadmaps, introduced new operational procedures with key emphasis on change management and Continuous Improvement Plans (CIP)

* Customers - Developed Service Level Agreements (SLA) between internal and external customers.

ENGINEERING SERVICES

* ECO & BOM Accuracy - Reviewed the Engineering Change Orders (ECO) on Bills of Materials (BOMs), Parts, Item Attributes settings, monitoring Product Life Cycle (PLC), Part substitutions, verifying and reviewing Conformances to General Business Practices, identifying changes and working with engineering groups for completion and implementation of BOMs

PROFESSIONAL DEVELOPMENT

EXPERIENCE

Conflict Minerals, Sarbanes Oxley (SOX), HIPAA, Project Management,

PROFICIENCY

Agile, SharePoint, PeopleSoft (One link), Oracle ERP, Business Objects (Crystal reports), Remedy Tool (RPM), File Maker Pro, SQL, Teradata, MS Work, PowerPoint, Excel, Visio, Parsley Risk Management Tool (Risk Navigator/GRC tool)

CERTIFICATION

Supply Chain Management, Clarity, Project Management Fundamentals

OTHER

Former Member of Oakland Toastmasters

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