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Customer Service Administrative Assistant

United Kingdom
October 27, 2016

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Saba Naim

Administrative Assistant


Office Management A highly competent, versatile, motivated and professional administrative assistant with Microsoft Office experience of working as part of a team in a busy environment. Well organized and highly Administration efficient in providing timely and accurate administrative support to the office managers and Customer Service work colleagues. Approachable, well presented with excellent customer service and Filing communication skills and able to establish good working relationships with range of different Minute Taking people. A quick learner who can absorb new ideas, has strong self-initiative and ability to work Diary Management across various platforms effectively. Currently looking for a suitable position with a reputable and ambitious company that can offer performance based progress within the company. PERSONAL SKILLS


Flexible & approachable

Proactive & assertive Airport Chauffeurs London – London City Airport Soft Communication CUSTOMER SERVICE & BOOKING MANAGER July 2016 – Present Problem Solving

Working at the airport desk as part of the team. Responsible for the day to day tasks and administrative duties including processing room bookings for passengers and working with PROFESSIONAL partner airlines in case of cancellation. Touch Typing

Customer Service Diploma Duties:

CKP * Meeting and Greeting business class passengers and assist them with their queries. MS OFFICE * Processing, allocating and managing bookings efficiently. ECDL * Using initiative to approach clients with a smile and positive attitude in case of cancellations.

* Managing the pre-bookings, online bookings and booking made at the desk on day to day basis, entering the data into the booking management system, filing and processing it. LANGUAGE SKILLS * Using booking management software to allocate bookings, as well as to monitor the location English of the drivers and making informed decision on allocation of upcoming bookings. Urdu

Punjabi Ask Car Hire – London

Pothohari ACCOUNTS MANAGER Mar 2010 – Dec 2014


Managed and updated rental, lease and finance data database. Processed letters for payment reminders. Filed case records online and physically for every client. Liaised with claims side of SOFTWARE SKILLS business. Updated records by liaising with solicitors & partner hire firms. Trello Duties:

Advanced MS Office * Manipulated, cleansed & processed data using Excel, Access and SQL. Windows & Mac OS * Updated the company database using CRM ODOO and generated weekly reports. Odoo CRM * Processed time sheets for staff members and processed day to day office expenses. Condeco * Handling all queries coming to the accounts department via email of over the phone. World Span Trip Locator * Carried out faxing, printing, photocopying, filling and scanning.

* Setting up and coordinating meetings and conferences. PERSONAL DETAILS Holiday Gene – London

134, Third Avenue CUSTOMER SERVICE ADMINISTRATOR FEB 2003 – JUNE 2008 Manor Park, London

E12 6DT. Joined the team as a flight booking agent and was later promoted to customer service administrator role due to good IT skills set and business understanding. E:

T: 079******** Duties:

* Used world span and Galileo GDS Airline System to carry out bookings. Nationality: British * Managed bookings and customer information and documents for bookings and records. Driving License: Yes * Negotiated prices with airlines and other third party package providers in annual meetings. CRB Cleared: Yes * Maintained an inventory system for the office.

* Drafted power point presentations based on results of marketing campaigns to show the effectiveness of the campaign by disclosing spending, sales and profit/loss etc.

* Dealt with all the customer queries and complaints in person ensured to provide them with a high level of customer service and ensuring customer satisfaction.

* Arranged meetings rooms with airline representatives and partner companies using Condeco. Also arranged meetings in venues outside the company premises. KEY SKILLS AND COMPETENCIES

* Attention to detail & ability to work in a pressurized time sensitive environment.

* Experience of multi tasking and managing conflicting demands.

* Goal driven individual, with an appetite to achieve targets.

* Strong and proven organizational, administrative and analytical skills. ACADEMIC QUALIFICATIONS


IT Intermediate <<Merit>>


REFERENCES – Available on request.

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