HERMELINDA MARROQUIN

***** **** ***** **

HOUSTON, TX 77099

832-***-**** Ext.:

acw9o8@r.postjobfree.com

Career Objectives

To acquire a position with a reputable firm where I can utilize my knowledge and experience in customer relations, sales, and collections, in addition to overall patient care; to assist with the company's growth and overall success. Summary of Qualifications

I have a background of office management and supervisory experience for the last ten years.I have worked as Medical Assistant for 13 years in the Family Practice, Oncology, Ob-Gyn, and Pediatric Care. I am multi-task oriented always ready to learn.

Work History

Spartan Securities, Houston, Texas

Commissioned Private Security Officer Jul 01, 2013 - Nov 01, 2013 Performed surveillance of overall property and monitored clients property for safety purposes. I was responsible for all safety and security of the property, ensured client safety, documented daily reports to submit to management regarding any discrepancies, property violations, and/or urgent matters. BURZYNSKI CLINIC, Houston, Texas

CLINIC SUPERVISOR/MANAGER Jun 05, 2007 - Oct 20, 2010 I supervised more than forty employees in different departments. I was responsible for assisting with the monthly patient quota, human resources duties, payroll approval, training new hires and overall supervision of the clinic. I held weekly and semi weekly meetings with all departments to ensure and implement changes and ensure quality care of patients. I supervised the clinical staff and would take responsibility for all areas being covered at all times. I was the investigator and the mediator between the direct supervisor and the employee to identify the problem and come to a resolution. Assisted with public relations and overall operations of the clinic in addition to assisting with the marketing of the clinic.

HILLCROFT PHYSICIANS, HOUSTON, Texas

BACK OFFICE SUPERVISOR/Nursing Team Leader Aug 16, 2005 - Mar 28, 2007 I was the back office supervisor for a four practitioner family practice office. Supervised back office personnel and assisted the manager with the daily operations of the clinic. Triaged patients, vital signs, injections, pediatric care, in- office surgeries/procedures, EKGs, PFTs, HC physicals, chart auditing, supplies inventory, call in prescriptions, nurse call backs to patients and held weekly nurse meetings. WEST HOUSTON FAMILY HEALTHCARE ASSOC., HOUSTON, Texas OFFICE SUPERVISOR Jul 04, 2003 - Dec 18, 2004

Overall office supervisor of eight employees, human resources duties of interviewing, hiriing, training and approval of payroll. Multi tasked within the office wherever necessary to ensure quality of patient care and completing reports in a timely manner. Overall public relations and responsible for overall operations of the practice. FROSTWOOD MEDICAL GROUP, HOUSTON, Texas

BACK OFFICE SUPERVISOR/ASST. OFFICE MANAGER Apr 02, 1991 - Jul 19, 2003 Back office supervisor responsible for weekly nurse meetings, total patient care, patient triage, injections, physicals, holter monitors, wound care, bandaging, nebulizer treatments, patient information/counseling in diabetic teaching, in- office surgeries/procedures, chart documentation and auditing. I was the acting office manager when manager not available or on leave, assisted with the overall daily operations of the four physician practice, supplies and medication inventory, quality control while maintaining daily operations to meet quota. Multi tasked and floated as needed to avoid overhead expenses.

Education

University Of Phoenix, Houston, Texas

3+ years college, technical or vocational school

Major: Bachelors Criminal Justice

Minor: none

Practice Management Institute, Houston, Texas

Associates Degree

Major: Certified Medical Office Mgr.

Minor: Prof. Business Administration

Massey Business College, Houston, Texas

2 years college, technical or vocational school

Major: Executive Administration

Minor: Jr. Executive Secretary

National Education Center, Houston, Texas

1 year college, technical or vocational school

Major: Certified Medical Assistant

Training

Business Administration, Law and Ethics Jan 01, 1994 - Aug 15, 1996 Harcourt Career Institute of Law

Main courses were in and business administration, business law and ethics. Other courses included were business communication, business accounting and payroll, civil cases and litigation. Occupational License or Certification

Certified Notary Public Certification

National Association of Notary Public

Computer Skills

Typing Speed: 50 Words Per Minute

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Spreadsheet Software (Calc, Excel, etc)

• Word Processing Software (Word, WordPerfect, etc) Additional Computer

Skills: NexGen system, Medisoft, Microsoft word and Excel. Language Skills

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Write Speak )

Additional Skills

Certification in Medical Office Management since the year 2000. Recertified on October, 2010. Administrative duties,Human resources duties, switchboard operator, scheduling and information, nursing skills applied and able to work in a fast pace setting. Supervisor position or assistant clinical management preferred. I am capable of multi tasking and have experience in serving as the liaison for public service in Spanish. I have experience in the family practice, obgyn, pediatric, hematology and oncology office settings. I am a fast learner, dependable, and capable of implementing quality customer service to improve and enhance the overall operations of the business. Driver's License

Class C - Standard Driver's License

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