Heather Fitzgerald

Summary

Versatile Property Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management.

Highlights

Proficient in Yardi Voyger, AMSI, Microsoft Office, QuickBooks.

Certified in Grace Hill apartment management courses and Fair Housing laws.

Effective management ranging from struggling to Class A properties.

Contract Negotiations.

Budget creation and implementation.

Renovation Management.

Success oriented with high energy and a positive attitude.

Experience

Regional Property Supervisor

August 2015 to February 2016

Rance King Properties, LLC Las Vegas, NV

Directed day-to-day operations for nine communities composed of up to 1537 units, maximizing occupancy rates and budget performance.

Reported directly to the Director of Property Management.

Responsible for up to 40 staff, including nine Community Managers.

Executed contract negotiations, reviewed job estimates for renovations and upgrades, and oversaw all phases of capital improvements on each property.

Developed and cross-trained team members to be promoted within the company.

Assisted Director of Property Management in creating annual budgets for each property, including a 6% increase in net rental income and capital project planning.

Community Manager

April 2008 to August 2015

Rance King Properties, LLC West Palm Beach, FL

Oversaw day-to-day operations for a 196-unit apartment community undergoing full property renovations.

Rent collection, execution of lease contracts, approval of prospective applicants, and timely completion of service requests and renovation projects.

Managed five full time staff and acquired all construction and vendor contracts.

Completed monthly budget and occupancy reports to be submitted to the Regional Supervisor.

Maintained a 96% occupancy average over the span of seven years.

Ultimately was promoted to Regional Supervisor within my company and was relocated to Las Vegas.

Community Manager

May 2006 to March 2008

Investments Limited Boca Raton, FL

Responsible for all aspects of 24 individual properties totaling 540 units.

Maintained all new and current rental agreements and renewals.

Scheduling service requests and preventative maintenance.

Planning and executing all marketing efforts to maintain high occupancy rates and resident retention.

Entering all invoices, and spending to stay within budget limits.

Accompanying legal counsel to court for any eviction proceedings. Reported directly to property owner.

Assistant Community Manager

January 2005 to April 2006

BNP Residential Properties Charlotte, NC

Posted and deposited all money for 472 units and completed follow up collections for current and delinquent rent.

Completed ISTA water billing and Statement of Deposit accounting for move outs.

Scheduled outside marketing for leasing consultants, planned monthly resident functions, and newsletters for resident retention.

Completed weekly activity reports, occupancy forecasts and Accounts Receivables reports to be sent to corporate weekly.

Leasing Consultant

December 2001 to November 2004

Archon Residential Nashville, TN

Primary responsibilities included leasing apartments and meeting set closing ratio goals based on current occupancy rates.

Follow up on all service requests to ensure resident satisfaction.

Preparing all lease and renewal agreements to be signed for Manager approval.

Completed outside marketing to local businesses to increase traffic.

Education

High School Diploma : High School, 2001

Harding University High School Charlotte, NC, USA

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