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Customer Service Manager

Glasgow, Glasgow City, United Kingdom
October 27, 2016

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Skills & Strengths

Security Officer

Demonstrated ability to handle and resolve conflicts in an effective manner. Ability to act with urgency in an emergency situation Excellent communication skills

Particularly effective in working independently

Track record of working in a fast paced environment Telesales Supervisor

A passion for selling

Good time management

Strong negotiation skills

Ability to communicate with people at all levels

Store Manager

Good standard of IT and numeracy

Ability to work under pressure and to tight deadlines Analysing and problem-solving skills


Attention to detail

Demonstrable leadership and management qualities

Delivery Driver

Fully familiar with driving protocols and procedures Great sense of responsibility aimed at safety of vehicle and goods Outstanding communication skills targeted at handling correspondence with managers and customers Physical dexterous to handle loading and unloading tasks Good mathematical insight to calculate bills at time of delivery Capability of working well under pressure especially in adverse situations such as accidents or traffic jams

Demonstrated ability to multitask to make up for lost time in the event of delays in delivery Work Experience

Telesales Supervisor

United Wholesales Ltd, Glasgow

Feb 2011 - Feb 2013

Company Registration Number: SC224822

Company Email:


Telesales Supervisor, Security Officer, Store Manager, Delivery Driver

Glasgow, United Kingdom

3/1 31 Dover Street

Glasgow, G3 7BH

United Kingdom


Mobile: 074********

An experienced telesales professional with a solid track record within inbound and outbound business to business telesales.

Having a in depth understanding the importance of customer service and recognising the need to balance profitable growth with customer satisfaction.


Preparing orders for customers over the phone, via fax, email and online ordering system such as Mpos and Epos.

Invoicing and arrange deliveries.

Taking customers calls and sort their issues according to their issues. Arrange deliveries in logistic area.

Taking customers feedback.

Store Manager

Mini Mart, Glasgow

Apr 2013 - May 2014

Company Email:

I am a highly motivated store manager with the experience of retail management. I enjoyed challenges and consistently achieve high standards and exceed company targets through effectively working as a team player.

Experience in all areas including customer service, stock control, goods in, goods out, disciplinary and health and safety.


Operating the tills, including cashing up and completing paper work at the start and end of shift. Moving large amounts of stock and merchandise around the shop. Cleaning the shop, hovering, polishing etc.

Restocking the sales areas.

Handling customers complaints in a professional and diplomatic way. Following policies & procedures relating to cash & stock handling. Setting up promotional displays.

Delivery Driver

Di Maggio's, Glasgow

Jun 2014 - Jun 2015

Company Email:

Dedicated and reliable food delivery driver with an excellent professional attitude. Careful to maintain all sanitation and safety standards in food handling. Stickler for consistent punctuality and courtesy. Experience:

Delivered food products in accordance with all sanitation and safety principles. Verified all food product amounts and cross-checked with customer order paperwork. Maintained sanitary and clean service vehicle.

Security Officer

G4S, Glasgow

Jun 2015 - May 2016

Company Email:

An energetic, hardworking security officer who has a proven track record of safeguarding a clients property and assets against acts of theft, fire, flood and vandalism. Able uphold good order on sites whilst working within a companie's procedural guidelines and also ensuring a high quality of service is consistently maintained with optimum efficiency. Currently looking for an appropriate opportunity with a reputable employer who rewards hard work and appreciates ability and loyalty. Duties:

Pro-actively ensuring the protection of merchandise, property and assets. Creating a safe and comfortable working environment for employees and visitors. Patrolling the shopping area for periods of time.

Responding to emergency situations as they arise.

Accurately reporting all incidents to senior managers. Preventing and detecting offences on site.

Conducting searches of personnel, vehicles and bags etc. Producing written reports.

Arranging the escort of large amounts of money around the site. Undertaking investigations into reports of offences. Provide escort duties for staff at night.

Using the correct radio voice procedure.

Escorting individuals off the premises.

Controlling the entry and exit of vehicles.

Collecting statements and evidence in reported allegations. Accurately updating administrative records and sheets. Education


Govt. Central Model School, Lahore, Pakistan

1989 - 1999

Qualification Achieved:

Primary one to High School

Grade ( A )

Attendance rate ( 95 % )


I was involved in various sports activity.

I was involved in school debates.

College & University

Punjab University, Lahore, Pakistan

2000 - 2005

Qualification Achieved:






Political Science

Computer IT

Graduated in Computer Science

Grade ( A )

Additional Information

Full and clean UK driving licence

Security Officer Licence, SIA Door Supervisor ( Updated ) Computer Skills ( Expert )

Own a car with ( Insurance )

References provided upon request

Character references provided upon request

Standard and PVG Scottish disclosure provided on request

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