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Manager Customer Service

Miami, Florida, United States
October 27, 2016

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***** ** ***** ***

MIAMI, FL *****

Phone: 305-***-****

Alt Phone: 305-***-****


To provide the best of my knowledge,experience,and great positive attitude while growing and developing with the employer.


An extensive background in the hospitality business and ownership of guest experience.

100% guest satisfaction and complaint free focused.

Ability to raise sales percentage.

Able to hit budgets by controlling all aspects of Food and Labor and controlables.

Strong ability to cook and prep recepies according to specifications.

Great ability to motivate staff and maintain all job codes by teaching coaching and appreciating others.

Good office skills,employee records,filing,employee payroll.

Familiar with,Windows,excel,word and Sap.

Accurate inventory counting.Food ordering.

Great at finding the root cause of a problem and evaluating,analyzing,resolving and sustaining.

Great at keeping all company standards.

Ability to organize new menu roll outs.

Able to maintain a clean restaurant while running a shift.

Employment History

Restaurant Manager

12/2013 - Current Dennys restaurant 9545 West Flagler st., Miami, FL

Running effective shifts while ahering to all company policies and procedures.

Food Orders.


Employee schedules.

Restaurant Manager

04/2012 - 08/2013 Global MIA MIA, Miami, FL

Supervision of four Units inside the Airport .

Employees following policies and procedures.


Food ordering,order checking.

Daily inventories.

Daily pump up meetings

FOH and BOH presence and execution.

Promote sales increase through couching employees and great customer service.

Restaurant Manager

02/2011 - 12/2011 IHOP Restaurant Franchise. miami, FL

Manage labor cost and employee's times.

Receive food order and organize and check for accuracy and freshness

Manage Kitchen and both employees and standards.

Manager floor and guest flow and guest experience.


03/2005 - 12/2010 DENNYS INC miami, FL

Front of the house managing.

Back of the house managing.

Managing controlables shiftly.Food labor.

Maintaing a clean restaurant on a 24hr basis.

Inventory counts

Food ordering.

Repairs and maintenance.

Scheduling for employees

Cooking,serving,table visits and cashing out.

Directing guest flow and accommodations

Responsible for meeting weekly an monthly budgets

Sales and labor projections

restaurant management

02/1994 - 02/2005 RUBY TUESDAYS Miami, FL

Responsible for managing floor and bar depending on the shift.

Kitchen manager,involved cooking,prepping all recipes,controlling ticket times,produce order,food order.

Controlling food and labor and beverage cost.

Employee's schedules

Coding and ledgering

Shiftly employee line ups

Monthly meetings

Interviewing and hiring process

Cafeteria supervisor

02/1991 - 01/1993 Restaura food services tarrytown,ny, FL

Supervision of a cafeteria located inside General Motors factory.Included cooking and prepping food items organizing and controlling the stock. Cashing out customers,supervising the sanitation of the area.counting drawers for accuracy and comparing to sales.

In charge of uniform standards and professional appeareance of employees.


06/1989 - 06/1991 TGIF,FRIDAYS Tarrytown,ny, FL

To cook all recipes and incoming checks to the kitchen within 10 to 14 mts.

prepping and setting up for the next shifts.

cleaning and restocking the line.

calling out all orders to different stations on the line and making sure they were right.

expediting food that goes out to the guest.

cleaning equipment.

washing dishes.

Parts driver

02/1984 - 01/1989 Rushneck pontiac tarrytown,ny, FL

Delivering auto parts to body shops,driving customers,looking up part numbers and ordering if needed. inventory and stock maintenance.

Education History

Completion Date Issuing Institution Location Qualification Course of Study

1987 westchester comunity college FL 1 Year of College or a Technical or Vocational School architecture

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