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Customer Service Sales

London, Greater London, United Kingdom
October 27, 2016

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Evangelia Kalogirou

** ******* *****, *** ***, BARNET, UK Phone:074******** Email:


A detail-oriented and personable customer service professional with 8 years of bank experience credited with effectively promoting sales of financial products, services and maintaining high standards of service. In addition, accurately check documentation against specific credit & product criteria ensuring payment to Vendors & Manufacturers in line with business procedures and policies ensuring the business objectives and SLA's are met and all company guidelines are adhered to at all times

Analytic professional skilled at accurately and efficiently completing financial transactions including processing deposits, withdrawals and transfers, opening and closing accounts, and resolving discrepancies in accounts. Collaborative communicator focused on building positive customer relationships and promoting cooperation among bank personnel to drive positive change.

Areas of Expertise



Customer Service

Sales & Marketing

Relationship Building

Open/Close Accounts

Loan Transactions

Vault Management

Identity Verification

Financial Transactions

Policies & Procedures

Cash Handling


Issue Resolution

Professional Experience



Ensures that BNP can enforce set to live agreements on the basis of complete & correct documentation.

Ensures a consistent service is provided to all vendors and manufacturers and ensures SLA`s regarding turnaround and quality are achieved.

Liaison with operations, customer services, sales, recoveries, finance, collections, vendors and end users to remedy or clarify payout issues.

Reviews documentations to ensure compliant with legal and internal standards.

Ensures that related issues are handled promptly as per public authorities & deadlines.

Arrange payments by telegraphic transfer as required

Contributes to continuous improvement ideas and team ideas sessions

Promotes a positive perception of the TS division within the BNP Paribas leasing solutions UK

Develops technical skills & knowledge in line with the growth of the business

BANK OF CYPRUS, Cyprus JULY 2008 – MARCH 2016

Bank Counter/Chief Cashier

Assists customers with financial products and services, utilizing a comprehensive understanding of banking policies and procedures to maintain high standards of efficiency, accuracy, and personalized service

Completes customer service transactions, including providing account balance information, accepting deposits and withdrawals, processing money transfers, opening/closing accounts, and resolving discrepancies in accounts

Promotes and advises current and potential customers regarding financial products and services with a focus on cross-selling

Manages bank vaults to ensure correct cash balances, and receives cash from armoured cars, counting and verifying to ensure accuracy

Receives and balances cash, check, and credit cards transactions, posts entries into the correct accounts, and maintains a balanced cash drawer at all times

Verifies customer identify, ensuring signatures are valid by comparing signatures, photos, and ID

Maintains accurate customer loan information, accepting and process payments

Completes end-of-day recap, sorting, filing and recording deposit and other bank slips

Key Accomplishments:

Recognized as a top teller in annual competition with award criteria including product sales and cost savings

Facilitated consolidation of customers and accounts, and migration to a new information system, during the acquisition of Marfin Laiki Bank

Our branch was recognized as the top seller and top customer service quality in our cluster area for 2015-2016 and was rewarded.


Mathematics Teacher

Instructed students of all levels in mathematics, meeting learning objectives in alignment with curriculum requirements


Bachelor of Science in Mathematics, University of Ioannina, Epirus, Greece 1998-2002

Pancyprian High School Of Nicosia 1995-1998


Bank Seminars, 2008 – 2015

Direct Banking Presentation 16/10/2008

Multifunctional tellers 09/03/2009, 11/05/2009, 23/10/2009

Money Laundering 09/04/2009,08/06/2015

Bank notes 10/12/2009

Internal Exchange system 17/03/2010

Core system Equation 16/12/2010

Security in working place 05/12/2013

Customer service programme 12/11/2014

The next top teller workshop 14/04/2010

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