Evangelia Kalogirou
** ******* *****, *** ***, BARNET, UK Phone:074******** Email: acw9kq@r.postjobfree.com
SUMMARY
A detail-oriented and personable customer service professional with 8 years of bank experience credited with effectively promoting sales of financial products, services and maintaining high standards of service. In addition, accurately check documentation against specific credit & product criteria ensuring payment to Vendors & Manufacturers in line with business procedures and policies ensuring the business objectives and SLA's are met and all company guidelines are adhered to at all times
Analytic professional skilled at accurately and efficiently completing financial transactions including processing deposits, withdrawals and transfers, opening and closing accounts, and resolving discrepancies in accounts. Collaborative communicator focused on building positive customer relationships and promoting cooperation among bank personnel to drive positive change.
Areas of Expertise
Banking
Leasing
Customer Service
Sales & Marketing
Relationship Building
Open/Close Accounts
Loan Transactions
Vault Management
Identity Verification
Financial Transactions
Policies & Procedures
Cash Handling
Bilingual/Greek
Issue Resolution
Professional Experience
BNP PARIBAS, UK MAY 2016 – AUGUST 2016
FUNDING MANAGER
Ensures that BNP can enforce set to live agreements on the basis of complete & correct documentation.
Ensures a consistent service is provided to all vendors and manufacturers and ensures SLA`s regarding turnaround and quality are achieved.
Liaison with operations, customer services, sales, recoveries, finance, collections, vendors and end users to remedy or clarify payout issues.
Reviews documentations to ensure compliant with legal and internal standards.
Ensures that related issues are handled promptly as per public authorities & deadlines.
Arrange payments by telegraphic transfer as required
Contributes to continuous improvement ideas and team ideas sessions
Promotes a positive perception of the TS division within the BNP Paribas leasing solutions UK
Develops technical skills & knowledge in line with the growth of the business
BANK OF CYPRUS, Cyprus JULY 2008 – MARCH 2016
Bank Counter/Chief Cashier
Assists customers with financial products and services, utilizing a comprehensive understanding of banking policies and procedures to maintain high standards of efficiency, accuracy, and personalized service
Completes customer service transactions, including providing account balance information, accepting deposits and withdrawals, processing money transfers, opening/closing accounts, and resolving discrepancies in accounts
Promotes and advises current and potential customers regarding financial products and services with a focus on cross-selling
Manages bank vaults to ensure correct cash balances, and receives cash from armoured cars, counting and verifying to ensure accuracy
Receives and balances cash, check, and credit cards transactions, posts entries into the correct accounts, and maintains a balanced cash drawer at all times
Verifies customer identify, ensuring signatures are valid by comparing signatures, photos, and ID
Maintains accurate customer loan information, accepting and process payments
Completes end-of-day recap, sorting, filing and recording deposit and other bank slips
Key Accomplishments:
Recognized as a top teller in annual competition with award criteria including product sales and cost savings
Facilitated consolidation of customers and accounts, and migration to a new information system, during the acquisition of Marfin Laiki Bank
Our branch was recognized as the top seller and top customer service quality in our cluster area for 2015-2016 and was rewarded.
ORIONAS EDUCATIONAL GROUP, Cyprus 2002 - 2008
Mathematics Teacher
Instructed students of all levels in mathematics, meeting learning objectives in alignment with curriculum requirements
Education
Bachelor of Science in Mathematics, University of Ioannina, Epirus, Greece 1998-2002
Pancyprian High School Of Nicosia 1995-1998
Training:
Bank Seminars, 2008 – 2015
Direct Banking Presentation 16/10/2008
Multifunctional tellers 09/03/2009, 11/05/2009, 23/10/2009
Money Laundering 09/04/2009,08/06/2015
Bank notes 10/12/2009
Internal Exchange system 17/03/2010
Core system Equation 16/12/2010
Security in working place 05/12/2013
Customer service programme 12/11/2014
The next top teller workshop 14/04/2010