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Customer Service Administrative Assistant

Philadelphia, Pennsylvania, United States
October 27, 2016

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Sharon M. James

*** **** **** ******, **********, Delaware 19802 302-***-****

Professional Summary

Highly motivated leader who is organized and detailed oriented

Able to prioritize and delegate tasks effectively to ensure timely projects are completed

Excellent communication and time management skills

Particularly strong in bridging gaps among people through interpersonal relations


Several years of staff supervision in Social Work

Strong Leadership Ability

Highly motivated in multitasking

Excellent communication

Skilled in Microsoft Word 7 and 10

Work Experience

Administrative Assistant 07/2013 - Present

National Able Network, Wilmington, DE

Responsibilities may include performing a wide range of office support for managers: Offering excellent customer service care to clients and customers. Intercepting phone calls and directing them to the appropriate departments; creating and distributing memos, letters, photocopying and faxing other related documents. Organizing and scheduling meetings, maintaining a confidential data file, and ordering supplies.

Activity Specialist 07/2009 - Present

A.C. Moore Art and Crafts Store, Wilmington, DE

Primary responsibilities may include: Offering excellent customer service care to hundreds of customers daily; making up prototypes of models by incorporating various materials; setting up displays to promote company products. Designing storyboards; by using a variety of methods; assisting customers in finding materials for their art projects and resolving a wide range of customer issues.

Family Resource Specialist 11/1997 – 12/2004

Claymont Community Center, Claymont, DE

Provided emergency assistance to families, individuals and to groups of people; to help them to become self-sufficient; scheduled appointments; interviewed clients to determine eligibility to receive emergency help with food; clothing; rent; electricity, oil and with emergency shelter. Provided referrals to job search programs and conducted case management. Kept track of monthly surveys and assisted with writing reports to receive United Way Funding.


Bachelor of Arts: Theological Studies 2004 Associate of Applied Science Criminal Justice 1993

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