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Customer Service Team Leader

London, Greater London, United Kingdom
October 27, 2016

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** ***** + experienced Senior Administrator and Team Leader with expertise in Data Entry, Customer Service and Diary management procedures; a diligent worker and effective at organising and prioritising workloads. Team Leader experience includes managing a team of up to four people; allocating work, performance management and meeting regular targets.

Key Skills

Excellent communication skills with clients, members of public and fellow co-workers.

Team management skills including work allocation and overseeing staff performance

Excellent time management skills; able to prioritise and delegate work effectively.

Proficient in using Microsoft Office (including Word, Excel and Outlook)

Creating, Maintaining and Updating Spreadsheets and Databases

Liaising with key stakeholders

Validating data and proofreading for any errors contained therein

Organising and structuring Rotas for out of hours Dental and Pharmacy services


Was responsible for overseeing up to 15 Dentist applications a month within the required 8-12 week target period

Implemented procedures to deal with Dental Trainee applications (30 plus) on an annual basis. This resulted in a smoother application process and better tracking of outstanding documents

Planned work for a team and monitored that the required targets were met

Created written materials for processing applications and updating databases. These were circulated to members of the team for reference and helped considerably – especially new team members – in acclimatising them to various processes

Updated Bank Holiday Out of Hours Dental rota, implementing new techniques for monitoring and reminding Surgeries of their allocated dates. This resulted in a more efficient and fluid overall process.

Professional Experience

1.Performer List Senior Administrator / Team Leader / Apr 12 – Jun 16

National Health Service (NHS North West London)

Details: Overseeing a team within Primary Care Services (PCS) area of the National

Health Service.

Key Responsibilities

Overseeing application process for dentists/opticians/and General Practitioners - Interviewing potential performers, checking their documents and offering advice on the application process.

Liaising with advisers regarding applications and to arrange appointments & interviews with dentists/opticians and for practice visits to surgeries/ potential surgeries

Checking applicants details with Professional bodies ( General Dental, General Medical and General Ophthalmic Councils)

Responsible for a team of up to 3 people; delegating work to them on a daily basis.

Organising annual leave allocation for team and monitoring special leave and sickness/ undertaking one to one interviews with members of the team.

2.Primary Care Officer Apr 01 – Jun 16

National Health Service (NHS North West London)

Details: Responsible for the processing of Applications to the NHS Dental and Ophthalmic

Performers List and related procedures

Key Responsibilities

Undertaking checks with professional bodies such as the General Dental Council and General Ophthalmic Council

Creating/Maintaining/Updating spreadsheets using Excel on a daily basis to catalogue details of applicants and the current stages of each application

Using online databases (e.g. Payments Online, Primary Care Information System (PCIS) to keep an up to date record of all performers leaving and joining the list

Organising Bank Holiday rotas for Pharmacies and Dental Surgeries.

3.Office Assistant Oct 98 – Feb 01

Turret Rai, Uxbridge, Middlesex

Details: Working for an independent media company specialising in exhibitions, magazines and directories.

Key responsibilities

Compiling lists of advertisers onto database to be forwarded for printing

Cataloguing past advertisements and magazines

General office and database based work as and when necessary

Hobbies and Interests

Creative writing - I enjoy all aspects of creative writing and am particularly interested in Scriptwriting.

Classic Cinema

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