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Senior Project Management

Arlington, Texas, United States
October 27, 2016

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Keith R. Mangels

Consulting Technical Project Manager

**** **** **. *********, ***** 76017 Cell 817-***-****


Expert managed solutions specialist who develops and delivers innovative IT-based solutions that measurably increase client productivity and profitability.

-Key contributor of revenues, consistently exceeding revenue goals and positively impacting profit margins

-Demonstrated skill in achieving customer retention resulting in multi-million consulting engagements

-Reputation for building collaborative and productive teams in complex “matrixed” groups, identifying common ground among teams with conflicting agendas

IT Expertise

-Professional Services Consulting and Delivery

-Identity Management and Analytics

-Oracle Engineered Systems Implementations

-Oracle Fusion Middleware; SOA, IDM, OIA, OSB, OAG, IPM, OEM

-PMP certified

Business Expertise

-Program and Project Management (Waterfall and Agile)

-Team Organization and Leader

-Business Analysis

-Pre-Sales Presentations

-Lead Qualification / Sales Closing / Cross Sales

-Consulting Sales

Professional Experience

Oracle Corporation

Global Support Services - Operations Project Manager (11/14 – 09/16)

-Liaison with the Executive Management, Solutions Architects and Service Line managers to document client requests and requirements

-Focused on managing the entire project lifecycle from transition to project close

-Product focus was on automating Global Support Services processes and system

-Completed the first end to end automation project in Global Support Services, including a global roll-out

Oracle Consulting Services - Consulting Project Technical Manager (01/10 – 11/14)

Accountable for timely and profitable delivery of customer consulting engagement.

-Responsible for the entire project lifecycle from bid transition to project closure by executing Oracle's project methodology:

-Start-up focus on setting up financial management, communications management, risk management, staff management and bid transition

-Execution focus on managing process started in start-up phase along with problem management, work management and quality management

-Closing Phase focus on closing all process, lessons learned, revenue review, project review, success story and customer reference

-Product focus is on Oracle products: Oracle Identity Management and Analytics, Exadata, Exalogic Oracle Enterprise Manager, Service Oriented Architecture, Oracle Service Bus, Oracle Secure Backup, custom Java applications, Oracle database, MySQL database

-Liaison with the Solutions Architect and Professional Service Lines, Sales and Marketing to translate non-standard client requests and requirements

Sun Microsystems, Inc. (bought by Oracle) 06/96 to 01/10

Professional Services Project Manager (2004 - 2010)

Project Delivery expert charged with delivering complex client engagements from design and assessment to delivery of technical solutions ranging from $50K to $8MM in annual revenues.

-Successfully managed projects that included Multi-vendor OEM programs, Identity and Assessment Manager, SAP upgrades, custom Java software development, assessments and Proof of Concepts/Benchmarks

-Effectively managed multiple complex projects concurrently

-Early adopter of Sun's Risk assessment and spend plan processes

-Followed PMI methodology to set up Configuration Management, Work Management, Financial Management and Communication management processes to rescue troubled OEM program. Improved the margins on this 8MM program.

-Active in PMO programs such as mentoring and beta tester for PMO processes and tools

-Directed the execution of project plans that required daily management of schedules and problem resolution with the client, sales, partners and Sun support teams

Principal Education Consultant (1998 - 2004)

Provided pre-sales, delivery, and project management support for the design and delivery of custom workforce development projects

-Achieved revenue and margin goals for Texas based consultants

-Worked with Education sales reps in Texas to sell the most engagements in the U.S.

-Sold and delivered first 100K and 250K engagements

-Active in mentoring program and early adopter for Sun's PM methodology in the U.S.

-Developed first spend plan document to use for estimating and actual project performance

-Participated on team to re-design customer satisfaction surveys, increase survey responses and report on survey results

-Participated on global Six Sigma programs to enhance processes and tools.

Customer Support Manager (1996 – 1998)

Successfully supported retention and growth of key clients generating approximately $12 million in annual revenues

Key accounts were American Airlines, Sabre, EDS, Experian, AT&T, Alcatel, Texas Instruments, and Exxon-Mobil.

-Managed 15 Support Engineers and partners, including performance reviews and professional development

-Supported 10% of the worldwide customer base of first enterprise class server (E10000)

Previous Experience

Data General Corporation, Inc. 10/79 to 06/96

Customer Support Branch Manager

Profitably managed a service operation with 25 direct reports in 5 states and a ten million dollar annual budget


Webster University, St. Louis, Missouri, 1990

Bachelor of Arts, Management

Regis University, Denver, Colorado, 2010

Masters of Science, Organizational Leadership with emphasis in Project Management

Certifications & Industry Training

-PMP Certification

-ITIL Foundation

-Prince2 Foundation

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