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Quality Assurance Professional Experience

Location:
Stone Mountain, Georgia, United States
Posted:
October 27, 2016

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Resume:

JOY MYRICK

404-***-**** (Home)

971-***-**** (Cell)

acw9hh@r.postjobfree.com

SUMMARY

Excellent Writer, Editor, and Proofreader with extensive experience in internal and external communications. Go-to person for questions related to writing and editing, due to keen knowledge and tact. Adept at improving and polishing written content so that it is functional for readers. Writing complex information in a nontechnical manner. Familiarity with the Chicago Manual of Style and the AP Stylebook. Reduced quality assurance errors by improving the quality of written communications. Areas of Expertise:

Strong knowledge of grammatical rules

Ability to prioritize assignments and deadlines

Excellent communication and interpersonal skills

Ability to write clearly

Proficient in MS Word

Ability to quickly adapt to a writing style

“Passionate about creating quality written content that empowers readers”

PROFESSIONAL EXPERIENCE

ASSURANT Duluth, GA

Insurance Research Specialist 2010-2015

Wrote approximately 80 time sensitive replies per month to clients explaining account discrepancies and resolutions, resulting in responses being provided within the required 10 business day timeframe

Ensured client replies were written clearly, logically, and grammatically correct, supporting client relations

Edited written replies for teammates, resulting in professionally written responses

ASSURANT Duluth, GA

Correspondence Associate 2005-2010

Responded to customers via written correspondence within the required 10 business day deadline

Wrote approximately 35 business letters per month in response to customers’ written inquiries, resulting in successfully meeting the company’s service level agreement regularly

Edited business letters prepared by other writers on the team for house style, content, grammar, punctuation, and tone, resulting in writers providing effectively written replies to customers

ASSURANT Duluth, GA

Quality Assurance Auditor 2000-2005

Monitored 120+ customer calls for quality assurance and provided written feedback to management

Edited teammates’ written summaries for grammar, punctuation, content, and clarity, resulting in managers being able to effectively coach associates based on the written feedback received

Proofread business letters for the correspondence department for house style, grammar, punctuation, and content, resulting in writers achieving higher quality assurance scores

EDUCATION

Bachelor of Arts: Communications with a concentration in professional writing

Southern New Hampshire University, Manchester, NH

Diploma in Technical Writing: The Institute of Technical Writing

AFFILIATIONS

American Copy Editors Society National Society of Leadership and Success Northlake Toastmasters



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