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Gainesville, Georgia, United States
October 27, 2016

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Energetic and highly motivated to increase productivity. Through refining processes

to motivating staff or team members to produce quality experiences to customer and increase both team and customer satisfaction. I have a passion for excellent customer care and believe that can only be accomplished when all team members are functioning at their most engaged, challenged and motivated and have been empowered to build up the customer, thereby building the customer base. Experience

Director of Operations, NISAB, LLC, Gilbert, AZ 02/2015 - 01/2016 As the company’s first hired employee I was responsible for creating a solid foundation for a medical device start up. I wrote a Business Plan, created training and sales presentation for sales team, developed metrics and action plans for sales team. Formulated hiring plan for sales team to commence January 2016. Negotiated new contracts with vendors reducing company expenses. Implemented plan to reduce cost per liner by 1/3, creating larger profit margin. This was accomplished by reorganizing the entire supply chain process from overseas manufacturers to stateside trucking company. Added second overseas manufacturer while reducing costs. Networked with hospital administration staff all around the country and with Infection Prevention Networks and began building a good reputation for Basin Glove. Worked with graphic designer to create logo and branding for company.

Operations Manager, American Telecenters, Inc. Gainesville, GA 2012-2015 Responsible for overseeing all aspects of Operations including Payroll, Human Resources, Client Relationships, Sales and employee management. While at ATC, I hired, trained, coached and provided oversight to staff. Within 1 year, staffing requirements doubled and I successfully implemented new staffing programs within a 2 month time frame. Responsible for building and maintaining client relationships with current clients as well as on boarding new clients. Sales increased as well as client satisfaction. Reduced client complaints by 80%. Successfully upgraded all operator equipment and created a welcoming environment. Developed Supervisors skills training program and reorganized supervisory staff to provide maximum benefit at their strengths. Created a team environment and employee retention increased. Sales/Marketing Assistant, OmniMetrix, LLC, Buford, GA - 04/2012 - 08/2012 Created sales metrics for sales team that quadrupled in size. Successfully implemented Salesforce as CRM and provided training to all sales staff. Created 678-***-****

3610 Thompson Bend

Gainesville, GA



processes for sales team including expense reports, email templates, and provided ongoing support to sales team.Also responsible for planning sales retreats as well as executive level retreats and arranging all travel. Assisted in developing marketing and advertising programs, including proofreading and layout and design ideas. Unit Assistant, Northeast Georgia Medical Center, Gainesville, GA 2010 - 2012 Provided administrative support to doctors and nurses, communicated with other departments in critical care of infants, maintain calm atmosphere in critical situations, organize and maintain efficient running of department in all administrative details


Chipola Junior College - Vocal Performance

Toccoa Falls College, Toccoa, GA Biblical Counseling Skills

Ability to discover and implement streamlined processes always with an eye to support the team and increase effectiveness. Coach staff to deliver highest performance with increased positivity. Maintain a concept of overall goals and vision for growth while focusing on individual details to reach each goal. References

Available Upon Request

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