DENISE GREEN

CONTACT:

EMAIL

078**-******

acw9f7@r.postjobfree.com

PERSONAL PROFILE

Proactive and motivated person with good interpersonal, communication and organization skills. With 17 years of administration experience with raising invoices,sending out statements, dealing with customer queries, the handling of post including franking the mail. Logging work tickets onto the computer while cross checking with orders,

Covered on reception desk taking phone calls and putting customers or suppliers through to the correct phone extension. I work very well within a team or individually.

EXPERIENCE

2015- 2016

2014

Community Care Worker

Manorcourt Home Care, Leah Manning Centre, Harlow

Duties and responsibilities

Care of the elderly personal care

Cooking meals

Assisting with medication

Light housework, making beds, shopping and running errands

Writing up service users home notes

Recording their medication on their MAR charts

Sales Assistant

Noah Enterprises (Charity - Luton)

Duties and responsibilities

Voluntary position - Responsible for assisting customers with their purchase of furniture.

Greeting customers into the shop, helping them select the items they required and completing the purchase either with cash or card payment.

Preparing donated items for sale, this included cleaning and arranging the furniture

2013-2014

2005-2014

2010-2012

2006-2008

Carer for my terminally ill mother

Duties and responsibilities

Looking after personal care

Assisting with medication

Communicating with the Pharmacist and doctor regarding medication

Cooking meals and doing shopping

Keeping her bank statements and paying bills

Organising her paperwork from the hospital

Taking her to hospital appointments

General housework duties

Home Maker

Duties and responsibilities:

Managing home finance, budgeted and managing the bills,

Dealing with paperwork, school letters and information.

General house duties

Communicated with the doctor, bank and school secretary and teacher

Voluntary Assistant

Yardley Primary School, Chingford

Assisted with childrens reading

Assisted in the playground and walked children to the dinner hall.

Helped on school trips

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Worked voluntary in charity shops sorting out donated items.

1996- 2005

Admin Assistant/Receptionist, Camden Plant Ltd (Chingford)

Duties and responsibilities

Invoicing of customers.

Handling all customer queries relating to sales and accounts

Reception work

Handling Post,Franking mail and taking to the post office

Logging work tickets onto computer, cross checking with customer orders

1988- 1996

Accounts Assistant, Spring Steel Productions Ltd (Walthamstow)

Preparing invoices for customers which included entering sales data onto the computer system and duties included:

Printing the batch at the end of day and mailing them out

Responsible for all of the admin, filling, invoice queries and any other related duties

Relief receptionist for lunch breaks, holidays and sickness

Provided cover for the bought ledger department, paying suppliers, dealing with queries and general admin and filing associated with the roll.

1985- 1987

Sales Assistant, Homebase Ltd (Walthamstow)

Responsible for running the information desk, this included dealing directly with customers, duties included:

Helping with enquiries, complaints, refunds and exchanges

Handling the same enquiries via telephone

Assisting on the shop floor when required and replenishing stock and as a cashier

EDUCATION

2016 Recently completed a Rock into Work course which covered employability

and customer service level 1

2015

2015

1990-1992

1982-1984

City and Guilds Health and Social Care level 1

City and Guilds Customer Service course entry level 3

Manual Book Keeping Chingford Foundation Secondary School

Walthamstow High School for Girls

ADDITIONAL INFORMATION

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Completed a Barts/NHS course typing up a supporting statement and then doing presentation using power point.

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