Heidy Hodge

**** *. *********

Chicago, IL *****

Cell: (773) - 544-7528

Email: acw9f0@r.postjobfree.com

OBJECTIVE:

To gain work experience and to further my career in within your organization. I believe I could be a very asset to your company. I’m a hard worker and quick learner, strong work ethics. I’m customer oriented and I multi task with excellent customer service and team environmental.

EDUCATION:

January 2009 Bachelor Degree/ Hotel Management (Concentration Marketing)

Pontificia Universidad Catolica Madre y Maestra (PUCMM). Santiago De Los Caballeros, D.R

EXPERIENCE:

09/2012- Current Garcia Medical Center. Chicago, IL

Receptionist/Customer Service

Entered patient’s data.

Multitask with phone calls and front desk services

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Handle customer inquiries, complaints, billing and insurance questions and payment extension/service requests.

Directing requests and unresolved issues to other colleagues.

11/2010-05/2011 Family Focus Chicago / Nuestra Familia. Chicago, IL

Computer Teacher

Taught computer classes for adults

Wrote curriculum for the class

Planned and organized lessons

04/2009-12/2009 UVT Group, division Vacational Packages. Santiago De Los Caballeros, D.R.

Sales Executive/ Customer Service /Receptionist

Entered data for guest reservations

Managed multi-lined phones

Handled various clients issues/problems

Sorted mail, faxed, and photocopied documents

Answered incoming calls and took accurate messages

Maintained office organized and sanitized

09/2008-12/2008 Melia Caribe Tropical Hotel Punta Cana, D.R.

Corporative Purchasing Department/Administrative Assistant (Specific Internship)

Assisted Department Director with special projects

In charged of five hotels inventory. Entered data on computer. Revised/deleted products codes.

Filled suppliers information and scheduled appointments

Monitored and received products

Requested and filled bank accounts of national and international suppliers

05/2006-08/2006 Sosua Bay Hotel Puerto Plata, D.R.

Different Departments/ General Internship

Customer Service/ Front Desk

Housekeeping Supervisor

Answered multi-line telephone, routed calls, and took accurate messages

SKILLS:

Work well without supervision and under pressure

Great team player and quick learner

Trilingual, Spanish/Papiamentu/English.

Excellent problem solving and communication skills

Strong computer skills: Microsoft Word, Power Point, Outlook, Publisher and Internet.

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