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Customer Service Administrative Assistant

Georgia, United States
October 27, 2016

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To obtain a position with a successful growing company that will allow me to utilize my Executive Administrative Assistant, Customer Service, and Retail Sales Skills. Authorized to work in the US for any employer


Customer Service Specialist-Sales Consultant Office Depot - Fayetteville, GA - October 2013 to October 2016

Exceptional in-store and on the phone customer service experience for customers requiring CPD services. • Proactively engage with every customer to drive the sale of CPD total solutions and properly assess customer needs • Develop CPD business through the leads program and internal canvassing • Completing all customer CPD orders correctly and within the quoted timeline and assessing whether the RPF should be utilize

Executive Administrative Assistant Community Engagement Associates - Jackson, MS - January 2006 to January 2013

Produces information by transcribing, formatting, inputting, retrieving, copying, and transmitting data • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel • Represents the executive by attending meetings in the executive's absence; speaking for the executive • Completes projects by assigning work to clerical staff; following up on results • Prepares reports • Secures information by completing data base backups • Maintaining supplies and equipment

Customer Service Representative Comcast - Jackson, MS - May 2011 to November 2011

Elicits and records customer information and inquires following prompts from a computerized system • Saves and retains Comcast customers by identifying reasons for request to disconnect and overcoming concerns in an effort to retain customers • Resolves customer complaints/concerns through active listening empathy and professionalism

Cashier/Customer Service Sally Beauty Supply - Jackson, MS - December 2006 to April 2008

Meeting and maintain sale quota goals Stock shelves Customer Service with customer in person and on the telephone Demonstrates products to customers


Assoc. in Radiology

Holmes Community College - Ridgeland, MS 2012 to 2013

Provine High School 2003 to 2006

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