W. STEVEN WHIGHAMS

**** ******** ***** • Augusta, GA 30909 • 706-***-****

acw9dw@r.postjobfree.com

OPERATIONS MANAGER I

Delivers tremendous process improvement and significant cost reductions:

18yrs Manufacturing Experience spanning the following core competencies: Prioritization ~~ Communication Skills

Honorable Discharge~~ Inventory Management ~~ Information Management ~~Willing to Travel ~~ Lockout/Tag-out

End-User Training~~ Strategic Problems Solving ~~ Process Improvement ~~ Manufacturing Production ~~ PPE’s

Technical Skills: Technical Skills: Technical Skills: MS Project, Excel, Access, Word, Outlook, Adobe Acrobat Pro9, Office-Ally; Clinical DBMS/Formats; Adobe Pro 9; various vendor systems; Work-Day; Red Prairie;

SharePoint; Citrix: WMS Client; SAP

Operating Systems: Windows 7 & 8; MAC; Windows 10; Windows ME

Behavioral Attributes:

Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude

Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas

Innovative problem-solver who can generate workable solutions and resolve complaints

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings

EDUCATION/CERTIFICATIONS

Candidate; Masters of Business Administration; University of Phoenix; Augusta, GA; 04/2017

Bachelor of Science Business Management/Information Systems; University of Phoenix; Augusta, GA; 07/2013

Community Outreach Leadership Certificate, Volunteer-in-Service to America (VISTA); Lombard, IL 11/2011

Unisys; Augusta, GA Nov 2014- Jun 2016

Incident Manager (Federal Government Contractor)

Unisys is a global information technology company that works with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges; specializing in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets.

Responsibilities:

Secret Level Clearance (Nov/2014 – Nov/2024)

Business Process and Requirement Analysis documentation

Driving the efficiency and effectiveness of the incident management process

Producing management information, including KPIs and reports

Monitoring the effectiveness of incident management and making recommendations for improvement

Developing and maintaining the incident management system

Driving, developing, managing and maintaining the major incident process and associated procedures

Reviewing and auditing the process

Ensuring that all IT teams follow the incident management process for every incident

Negotiated with other managers to establish priorities

Influenced product and project delivery through the incident management process

Worked proactively in identification of top recurring incidents

Immediate impactful results:

Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed

Reviews all outstanding RFCs, analyze change records to determine any trends along with the closing of RFC's and then producing regular management reports

AmeriCorps /United Way of the CSRA, Inc.; Augusta, GA Nov 2011 – Nov 2014

Project Manager (Federal Contract position)

The Corporation for National and Community Service (CNCS) is a United States Federal Government agency that engages more

than five million Americans in service through AmeriCorps to people in poverty, Disasters Services, Veterans & Military Families, Education and Mental Health; manage new program initiatives

Responsibilities:

Passed and maintained a National Background Clearance (NACI Nov/2011-Nov/2014)

Managed and supervised the career development of a diverse 40-person team dispersed among 23 community-based outreach agencies; monitored a $95K budget. Oversaw all Human Resource, Fundraising, Marketing, and Promotional operations

Gather business requirement through individual interviews, staff meetings, and process evaluation to create a business value

Spearhead and directed Mental Health Facility’s Intranet, resulting in greater speed and access to information for both internal staff and outside clients. Collaborated with programmer to develop content and architecture

Gather requirements to conceptualize and implement a paperless HRD database on Local Area Network that reduced admin expenses by 90% and saved more than 98% of office space

Collecting and analyzing Mental Health Facility’s program data; work with managers and executives to gather reports (present in pie & chart when necessary); Monitor, track, and report to management program effectiveness

Perform Mental Health Facility’s on-going business process reviews to identify program/process improvements

Interact with internal and external business partners, cultivates relationships with key decision-makers to ensures integration of new business processes or new program

Trained facility’s staff to operate and maintain database system, including data entry, report generation, queries, and data archives

Created accurate business requirements for business processes as required including working with decision makers to identify, analyze, and align CNCS’ performance targets with their expectations

Provide functional consulting and support and identify areas of opportunity or need for process improvements including prioritization and documentation of business process

Immediate impactful results. Within 3 months: (Served as PM/SME on special Projects)

Streamlined administrative processes with focus on business process analysis, yielding hallmark results:

Conducted a feasibility study through clear requirements while also working cohesively with stakeholders that resulted in enhanced organizational restructuring and increased overall efficiency by 80%

Gather requirements to automate a Mental Health facility’s client intake forms and reduced form length by 60%; resulted in 30% increase in efficiency

Spearheaded several process improvement initiatives, by identifying impacts and propose recommendations to current business processes, which optimized operations and created new revenue streams; obtained by-in from management to implement new processes

Incorporated digital signature application, training, and support for 60 clients in 23 remote locations, saved 80% processing time; write technical instructions/reports for end-users

As project manager, identified and advocated for the unique needs of the HR Services function. During implementation, served as trainer to the department's staff

Promoted over Peers to Assistant Program Manager

Toyota of Augusta; Augusta, GA June 2007 – Jan 2009

Business Sales and Lease Consultant

As a Sales and Lease Consultant duties include but are not limited to handling sensitive or confidential information as a regular part of my duties; understanding automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.

Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.

Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.

Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provide sales management information by completing reports.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Enhance dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Maintained sustainable results:

Consistently met organizational quota of 8 vehicle sales per month.

Developed client relationships that increased number of customer referrals enhanced organizational growth.

Devised sales strategy to reduce negotiations and increase closing sales by 20%

Georgia Pacific Corporation; Augusta, GA Nov 1989 – Jan 2007

Manufacturing Production/Quality Control

Georgia-Pacific (GP) is among the world's leading manufacturers of bath tissue, paper towels, napkins, tableware, paper-based packaging, office papers, cellulose, specialty fibers, nonwoven fabrics, building products and related chemicals.

Responsibilities:

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards

Plan production control activities to improve runtime while maintaining high quality, timely delivery and cost-effectiveness

Implement and refine manufacturing processes by applying continuous improvement and lean manufacturing principles to production.

Computer-Aided Manufacturing

Supervised the training, mentoring, and work assignments of crewmembers responsible for producing 40,000 corrugated containers daily per press. Generated comprehensive reports that identified deficiencies and outlined periodic trends in production support

Train employees to have a thorough understanding of equipment and processes

Decide on corrective and preventive actions to eliminate defects and assure good quality producing corrugated containers

Employ OSHA's guidelines on Lock-out/Tag-out environmental safety procedures during machine inspection, maintenance, and troubleshooting

Participate in safety and production meetings to increase effectiveness and efficiency. Communicate department safety issues to direct Supervisor. Interpreting company and customer policies and production schedule to workers and enforced safety regulations

Impactful Results:

Initiated change in work conditions and equipment utilization; resulted in 30% increase in team efficiency/production.

Incorporated frequent random inspections to identify defective materials and ensure compliance to client specifications. Resulted in little to no returns.

Conducted team cross-training to increase productivity and flexibility within team.

Industrial/Manufacturing Logistics Planned production operations to allow for “just-in-time” delivery of customer orders

Collaborated with Warehouse Manager on stock storage control and the processing of future orders

Ability to read and understand schematics and/or specifications

Ability to inspect, test and perform preventative maintenance on equipment/infrastructure

Military History

United States Naval Reserves August 1985-September 1993 Rank E-4 Telecommunications (Formerly Radioman (RM3)

US Naval Reserves TS/SCI security clearance (August 1985-September 1993)

Handling sensitive or confidential information as a regular part of my duties

Route encrypt message traffic to commanding officers and Jr. officers on a need to know basis

Dispose of confidential material, and performing information; maintain entry log of events and personnel

Perform leadership duties of subordinates explaining and delegating job assignments; systems management

Operate a computer system; set up, install, and operate all types of computers and peripheral equipment

Perform backup procedures boot computer system components; monitor hardware status using resident system diagnostic; run equipment performance checks/utilization reports

Inspect computer system components; execute application/utility programs and enter data via console and remote terminal

Perform alignments, diagnostic tests and corrective maintenance on communications and computer system equipment

Input, manipulate and output information on a computer system; backup and restore program and data files on a computer system; maintain and use magnetic storage media communications

Transmit and receive messages via manual and automated systems; verify, process, and route incoming messages; verify, process, and backroute outgoing messages; maintain message center files and lists

Monitor message traffic flow and backlogs; prepare and process communications messages including services; maintain communications publications

ACCOLADES AND ACHIEVEMENTS

Naval Reserves Honorable Discharge, 1993

Naval Reserves Meritorious Service Award, 1993

Eagle Award recipient for Outstanding Service to the AmeriCorps* VISTA program, 2012

Mayor’s City of Augusta Proclamation in Recognition of AmeriCorps Week, 2014

COMMUNITY SERVICE

Burke County Senior Citizens Program; Waynesboro, GA 2011

Volunteered 72 hours towards conducting feasibility studies and preparing a cost benefit analysis to salvage a program earmarked for cancellation. Successfully negotiated reduction of services, resulting in sustained operations

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