E WURABENA S ERWAA B OATENG

**** ***** ******, ***. #***, Chicago, IL 60637 312-***-**** acw9bi@r.postjobfree.com

Hotel Room Attendant / Housekeeper

P ROFILE Q UALIFICATIONS

OF

Extensive knowledge in effective cleaning techniques needed to keep rooms clean and hygienic.

Ability to understand and follow instructions, and communicate both verbal and written.

Reviews daily inventory of rooms, arrivals and departures.

Have positive guest interactions.

Complies with all safety guidelines.

Keen interest in learning more and applying the knowledge to the job assigned.

Have strong organizational skills.

Pays attention to details.

Excellent customer services skills.

W ORK E XPERIENCE

Makola African Market, Chicago, Illinois June, 2015 to Present

Store Assistant

Assist customers in the selection and purchase of items.

Ensures that the shop is always clean.

Process cash and credit card transactions accurately & efficiently.

When required wraps up purchased items for customers.

Keeps merchandise orderly and neat in appearance.

Handles customer complaints in a professional and diplomatic manner.

Restock the sales areas.

Keeps the shop floor clean and tidy at all times.

Gives expert advice to customers regarding products.

Coconut Grove Hotel, Accra, Ghana January, 2012 to November, 2014

Hotel Attendant

Acknowledges and greets guests with a warm, friendly greeting.

Reviews daily inventory of rooms, arrivals and departures.

Comply with all hotel safety guidelines.

Reviews daily inventory of supplies needed to complete the assignments for the day.

Cleaning of hotel rooms including: dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen

area, lobby and common areas.

Paloma Hotel, Accra, Ghana September, 2009 to December, 2011

Hotel Housekeeper

Perform quality cleaning to meet required standards within set time limits.

Comply with all hotel safety guidelines.

Acknowledges and greets guests with a warm, friendly greeting.

Cleaning of hotel rooms including: dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen

area, lobby and common areas.

Hansonic Hotel, Accra, Ghana January, 2008 to August, 2009

Hotel Housekeeper

Pick up ground litter around hotel or wherever visible.

Cleaning of hotel rooms including: dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen

area, lobby and common areas.

Reviews daily inventory of supplies needed to complete the assignments for the day.

E DUCATION

Diploma in Broadcasting & Journalism, Icon School of Broadcasting and Journalism, Ghana, 2008

Higher School Diploma, St. Louis Secondary School, 1980 - 1985

Certificate in Sterile Processing Technician, Allied Institute of Professional Studies, Chicago, 2015 - 2016

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