Manager Management

TIMOTHY R. REED

*** **** ******* ******, ********, FL 33805 863-***-**** *******@********.**.***

OPERATIONS MANAGER

Results-focused professional with a strong background leading and managing facility operational activities, and ensuring alignment with organizational goals and objectives. Highly adept at managing and driving staff performance, identifying process gaps and opportunities, and developing and implementing initiatives to enhance operational efficiency and productivity. Strong leader, focuses on employee engagement, and provides ongoing coaching, training and mentorship to drive organizational excellence.

Core Competencies

Project Management Process Management Mentoring/Coaching

Operations Management Process Improvement Systems Management

Performance Management Shipping/Distribution Process Implementation

Team Building Training/Development Cross Team Collaboration

Professional Experience

BUNCH CARE SOLUTIONS (A Xerox Company)

2006-2015 OPERATIONAL SERVICES MANAGER

Led and directed all aspects of operational activities for the facility including production, shipping, payroll, performance management, training, coaching and employee engagement.

Leveraged reports and records to help track and monitor operational efficiencies and performance, and identified, developed and implemented process and cost improvement initiatives.

Trained new management team members on operational processes, systems and expectations, and ensured adherence with all work standards, policies and procedures.

Established and managed paper and electronic filing systems and maintained accurate records of pertinent documents, correspondence, attendance, paperwork and other critical information.

Coordinated and performed activities associated with shipping, receiving, distribution and transportation, and managed services for equipment and supply acquisition, organization and disposal.

Outsourced bulk mail and utilized the most cost-effective methods to achieve desired results.

Planned and implemented the “accountable” package procedure for items received at the facility.

GEICO

1996-2005 OPERATIONS MANAGER

Provided oversight of a staff of up to 108 associates and all related operational activities related to production, performance, payroll and shipping.

Evaluated staff performance and provided monthly feedback and coaching to improve performance.

Served as subject matter expert and shared best practices on utilizing the company’s Electronic Claims file.

Coordinated office services including equipment or supply acquisition, organization and disposal.

Provided ongoing training and development to staff and drove compliance with all established policies and procedures.

Education & Certification

Certification in Graphic Arts, Joseph P. Keefe Technical High School, Framingham, MA,

Technical Skills

Proficient in all MS Office Products

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