Latrice Brown
Address: *** ** **** **. *****, FL 33150
Email: acw9ap@r.postjobfree.com
Cell Phone: 850-***-****
CAREER SUMMARY
An energetic and skilled medical assistant/office clerk with the sound knowledge of technical support, medical duties, and much more. Excellent communication skills with very good customer service knowledge seeking employment in a professional healthcare environment/office. Authorized to work in the US for any employer.
WORK EXPERIENCE
Medical Assistant
Florida Joint and Spine Institute - Miami, FL – July 2016 to August 2016
• Responsible for rooming patients
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and
personal computers
• Responsible for sanitizing and cleaning examining areas
• Responsible for charting patient information in EMR
• Setting up patient appointments
Intake Specialist
Salvation Army - Miami, FL – July 2016 to July 2016
• Referred to this job through Robert Half tempagency
• Establish a comfortable atmosphere in a non-judgmental way while performing searches of their property for weapons, contraband, and sharp objects
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and
personal computers
• Supervised the clients’ meals making sure that no rules of the cafeteria were broken
• Supervised the front gate to make sure clients’ keep curfew
Customer Care Specialist Phone Agent (temp position)
Xerox - Tallahassee, FL - November 2015 to January 2016
• Conduct interviews to enroll the citizens of Kentucky in healthcare coverage during the open enrollment period
• Answer telephones, direct calls, and direct messages via email totaling to about 200 emails a week (high volume call center)
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and
personal computers
• Compute, record, and proofread data and other information, such as records or reports
• Review files, records, and other documents to obtain information to respond to requests
• Deliver messages and run errands
Cashier
McDonalds - Tallahassee, FL - November 2014 to May 2015
• Responsible for receiving payments for goods and services
• Making sure that the customers received what they ordered in a timely and precise fashion
• Making sure that the store's appearance was in McDonalds standards or better
• Provided great customer service to all customers
Senior Clerk
Florida Department of Agriculture and Consumer Services - Tallahassee, FL - November 2013 to May
2014
• Worked as an OPS compliance officer where the duties were very similar, was promoted to career service position within the department
• Receives and processes outgoing/incoming mail
• Answer telephone inquiries (high volume calls)
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and
personal computers
• Compute, record, and proofread data and other information, such as records or reports
• Review files, records, and other documents to obtain information to respond to requests
Application Processor for the Division of Gun Licensing for the Department of
Agriculture (temp position)
Manpower - Tallahassee, FL - February 2013 to June 2013
• Was hired on as an OPS compliance officer through this temp service (June 2013-October 2013)
• Answer telephones, direct calls, and direct messages (high volume calls)
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and
personal computers
• Compute, record, and proofread data and other information, such as records or reports
• Review files, records, and other documents to obtain information to respond to requests
• Deliver messages and run errands
Medical Assistant-Cardiology Department
Southern Medical Group, P.A. - Tallahassee, FL - August 2012 to August 2012
• Responsible for rooming patients
• Responsible for performing EKG's
• Responsible for sanitizing and cleaning examining areas
• Responsible for charting patient information in EMR
• Setting up patient appointments
Customer Service Professional Phone Agent (temp position)
ACS - Tallahassee, FL - July 2012 to August 2012
Customer Service Professional
• Solving card issues with EBT and child support
• Answer telephones, direct calls, and direct messages (high volume call center)
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and
personal computers
• Compute, record, and proofread data and other information, such as records or reports
• Review files, records, and other documents to obtain information to respond to requests
• Deliver messages and run errands
Intern Medical Assistant
Webster Surgical Center - Tallahassee, FL - April 2012 to June 2012
• Responsible for triaging patients
• Responsible for setting up patients for minor surgery
• Responsible for sanitizing and cleaning examining areas
• Responsible for charting patient information
• Setting up patient appointments
Cashier
Zaxby's - Tallahassee, FL - May 2008 to June 2011
• Responsible for receiving payments for goods and services
• Making sure that the customers received what they ordered in a timely and precise fashion
• Making sure that the store's appearance was in Zaxby's standards or better
• Provided great customer service to all customers
Master-at-Arms
United States Navy Reserve - Tallahassee, FL - October 2007 to March 2010
• Drilled one weekend out of the month
• Performed various exercises that were physically challenging
• Completed various assignments to the liking of the superior officer
EDUCATION
Associate of Science in Medical Assistant
Keiser University - Tallahassee, FL
2011 to 2012
LINKS
http://www.linkedin.com/in/latricelouima
CERTIFICATIONS
Registered Medical Assistant
November 2015
ADDITIONAL INFORMATION
• Over 10 years customer service in both restaurant and a professional setting
• Phenomenal speaker with a great telephone voice
• Take charge person with experience in speaking in group meetings about daily activities, reports, etc.
• Passionate worker and very detailed oriented
SKILLS AND CAPABILITIES
• Monitoring patient vitals (Temperature, Pulse, Blood Pressure, and Breathing)
• Scheduling appointments
• Collecting specimens (Urinalysis, Capillary Tubes, and Venous Blood)
• Giving instruction on medication and equipment
• Operating medical equipment within the office (Glucometer, Centrifuge, Hematocrit, Microscope, 12 Lead
EKG, 3 Lead EKG, 10 Lead EKG)
• Sanitizing exam rooms and common areas
• Setting up for minor surgeries
• Reviewing patient results with the physician
• Giving medical injections (IM, Subq, ID)
• Recording information in the medical office
• Proper patient positioning for x-ray examination
• Proficient in dosage calculations
• Phlebotomy (Evacuator Tube System, Syringe, and Butterfly)
• Records management
• Procedural and diagnostic coding (Billing)
• Bookkeeping and accounting skills
• Skilled in the correct use of medical terminology
• Skilled with Microsoft Word, PowerPoint, Excel, and Access
• Can type up to 55 WPM
• Data entry
• Cash handling skills
• Detail oriented
• Skilled with Microsoft Word, PowerPoint, Excel, and Access (Basics)
• Receptionist skills
• Leadership skills