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Customer Service Medical Assistant

Location:
Miami, Florida, United States
Posted:
October 27, 2016

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Resume:

Latrice Brown

Address: *** ** **** **. *****, FL 33150

Email: acw9ap@r.postjobfree.com

Cell Phone: 850-***-****

CAREER SUMMARY

An energetic and skilled medical assistant/office clerk with the sound knowledge of technical support, medical duties, and much more. Excellent communication skills with very good customer service knowledge seeking employment in a professional healthcare environment/office. Authorized to work in the US for any employer.

WORK EXPERIENCE

Medical Assistant

Florida Joint and Spine Institute - Miami, FL – July 2016 to August 2016

• Responsible for rooming patients

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers

• Responsible for sanitizing and cleaning examining areas

• Responsible for charting patient information in EMR

• Setting up patient appointments

Intake Specialist

Salvation Army - Miami, FL – July 2016 to July 2016

• Referred to this job through Robert Half tempagency

• Establish a comfortable atmosphere in a non-judgmental way while performing searches of their property for weapons, contraband, and sharp objects

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers

• Supervised the clients’ meals making sure that no rules of the cafeteria were broken

• Supervised the front gate to make sure clients’ keep curfew

Customer Care Specialist Phone Agent (temp position)

Xerox - Tallahassee, FL - November 2015 to January 2016

• Conduct interviews to enroll the citizens of Kentucky in healthcare coverage during the open enrollment period

• Answer telephones, direct calls, and direct messages via email totaling to about 200 emails a week (high volume call center)

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers

• Compute, record, and proofread data and other information, such as records or reports

• Review files, records, and other documents to obtain information to respond to requests

• Deliver messages and run errands

Cashier

McDonalds - Tallahassee, FL - November 2014 to May 2015

• Responsible for receiving payments for goods and services

• Making sure that the customers received what they ordered in a timely and precise fashion

• Making sure that the store's appearance was in McDonalds standards or better

• Provided great customer service to all customers

Senior Clerk

Florida Department of Agriculture and Consumer Services - Tallahassee, FL - November 2013 to May

2014

• Worked as an OPS compliance officer where the duties were very similar, was promoted to career service position within the department

• Receives and processes outgoing/incoming mail

• Answer telephone inquiries (high volume calls)

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers

• Compute, record, and proofread data and other information, such as records or reports

• Review files, records, and other documents to obtain information to respond to requests

Application Processor for the Division of Gun Licensing for the Department of

Agriculture (temp position)

Manpower - Tallahassee, FL - February 2013 to June 2013

• Was hired on as an OPS compliance officer through this temp service (June 2013-October 2013)

• Answer telephones, direct calls, and direct messages (high volume calls)

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers

• Compute, record, and proofread data and other information, such as records or reports

• Review files, records, and other documents to obtain information to respond to requests

• Deliver messages and run errands

Medical Assistant-Cardiology Department

Southern Medical Group, P.A. - Tallahassee, FL - August 2012 to August 2012

• Responsible for rooming patients

• Responsible for performing EKG's

• Responsible for sanitizing and cleaning examining areas

• Responsible for charting patient information in EMR

• Setting up patient appointments

Customer Service Professional Phone Agent (temp position)

ACS - Tallahassee, FL - July 2012 to August 2012

Customer Service Professional

• Solving card issues with EBT and child support

• Answer telephones, direct calls, and direct messages (high volume call center)

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers

• Compute, record, and proofread data and other information, such as records or reports

• Review files, records, and other documents to obtain information to respond to requests

• Deliver messages and run errands

Intern Medical Assistant

Webster Surgical Center - Tallahassee, FL - April 2012 to June 2012

• Responsible for triaging patients

• Responsible for setting up patients for minor surgery

• Responsible for sanitizing and cleaning examining areas

• Responsible for charting patient information

• Setting up patient appointments

Cashier

Zaxby's - Tallahassee, FL - May 2008 to June 2011

• Responsible for receiving payments for goods and services

• Making sure that the customers received what they ordered in a timely and precise fashion

• Making sure that the store's appearance was in Zaxby's standards or better

• Provided great customer service to all customers

Master-at-Arms

United States Navy Reserve - Tallahassee, FL - October 2007 to March 2010

• Drilled one weekend out of the month

• Performed various exercises that were physically challenging

• Completed various assignments to the liking of the superior officer

EDUCATION

Associate of Science in Medical Assistant

Keiser University - Tallahassee, FL

2011 to 2012

LINKS

http://www.linkedin.com/in/latricelouima

CERTIFICATIONS

Registered Medical Assistant

November 2015

ADDITIONAL INFORMATION

• Over 10 years customer service in both restaurant and a professional setting

• Phenomenal speaker with a great telephone voice

• Take charge person with experience in speaking in group meetings about daily activities, reports, etc.

• Passionate worker and very detailed oriented

SKILLS AND CAPABILITIES

• Monitoring patient vitals (Temperature, Pulse, Blood Pressure, and Breathing)

• Scheduling appointments

• Collecting specimens (Urinalysis, Capillary Tubes, and Venous Blood)

• Giving instruction on medication and equipment

• Operating medical equipment within the office (Glucometer, Centrifuge, Hematocrit, Microscope, 12 Lead

EKG, 3 Lead EKG, 10 Lead EKG)

• Sanitizing exam rooms and common areas

• Setting up for minor surgeries

• Reviewing patient results with the physician

• Giving medical injections (IM, Subq, ID)

• Recording information in the medical office

• Proper patient positioning for x-ray examination

• Proficient in dosage calculations

• Phlebotomy (Evacuator Tube System, Syringe, and Butterfly)

• Records management

• Procedural and diagnostic coding (Billing)

• Bookkeeping and accounting skills

• Skilled in the correct use of medical terminology

• Skilled with Microsoft Word, PowerPoint, Excel, and Access

• Can type up to 55 WPM

• Data entry

• Cash handling skills

• Detail oriented

• Skilled with Microsoft Word, PowerPoint, Excel, and Access (Basics)

• Receptionist skills

• Leadership skills



Contact this candidate